Safelink Doesn't Allow Number Changes And No Option To Block Number On My Phone.

I keep gettin unwanted calls from someone on my phone and texts messages. the cops dont do anything here but call and warn, which i have done several times. i need my number changed but safelink customer service says i cant change it. but i dont have any options to block numbers from calling or texting either. why is that? and what can i do? this person is trying to make me miserable even when im not with them, and i try so hard to stay away.. if he keeps texting and calling eventually he talks me into going back.. and he isnt a safe person. so please tell me how to fix this problem with my phone. i need this phone for my job and for my kids.. i cannot afford a phone at this time. i will never give my number out again to anyone. this is going on two years of this relationship and over a year for the safelink. help? please?

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Answer #1: Posted by techyagent on August 12th, 2015 10:03 PM

This answer was accepted by the poster of the original question.

techyagent

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Native phone book blocking allows a user to block calls from a number on his contact list. To block a number from the list select the Menu key or button.

Choose Phone Settings or Settings and Phone; then select Calls or Incoming Calls. When a menu option such as Unwanted Calls, Blacklist or Blocked Callers appears, choose the applicable option and the phone book or contact list appears on screen.

Choose the name of the person whose calls you want to block. Choose Block or OK. To block calls from someone whose name is not in the contact list, enter the phone number in the number field, then select Block or OK.

Exit the cellphone's menu screen. Future calls from the blocked number should no longer appear on screen or make the cellphone ring. The blocked caller hears either a busy tone or a message stating the cellphone doesn't accept calls from that number.

Some wireless carriers offering call blocking may charge customers for stopping incoming calls. Android users can send calls from numbers in the contact list directly to voicemail. Apple iPhone users must "jailbreak" the phone before using this feature. Jailbreaking an iPhone violates the warranty.

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Techygirl

Answer #2: Posted by MattSL on August 13th, 2015 10:28 AM

MattSL

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Hi serafinalafazia36! I am Matt and I work with SafeLink Wireless. Let me help you get this resolved. Send me an email at [email protected] and we will resolve your problem right away. You can also call our Customer Care Center at 611 from your SafeLink Phone (it's a FREE call) or 1-800-378-1684 (from a landline phone) for assistance. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you!