Ricoh C400DN Support Question
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Question posted by debbiehaskie on June 4th, 2015
Error Code Sc 304
After I changed out toner an error code appeared and now I cannot use printer, what do I need to do to repair this?
Current Answers
Answer #1: Posted by freginold on June 4th, 2015 1:30 PM
SC304 could be one of many things, but the most likely cause is a bad charge roller. The charge roller is a component inside the PCU (photoconductor unit) which is replaced as an assembly, so replacing the PCU for whichever color is causing the code will most likely fix the problem.
If it happened immediately after you changed toner, you could have a defective toner cartridge. Try a new toner cartridge for that color and reboot the printer, and see if the error goes away.
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If it happened immediately after you changed toner, you could have a defective toner cartridge. Try a new toner cartridge for that color and reboot the printer, and see if the error goes away.
---------------------
If this answer helped you to solve your problem, please let us know by clicking on the "Helpful" icon below. If your question wasn't answered to your satisfaction, feel free to resubmit your question, with as much information as possible so that we can provide a more complete solution. Thank you for using HelpOwl!
Answer #2: Posted by Odin on June 4th, 2015 11:21 AM
This is a charge roller current correction error. The ID sensor is defective and must be replaced.
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