Ricoh Aficio MP C3002 Support Question
Ricoh Aficio MP C3002 Support Question
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Question posted by jesserbn23 on May 14th, 2014
Aficio Mp 3002 Will Not Scan To Email
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Current Answers
Answer #1: Posted by freginold on July 8th, 2014 10:47 AM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
Hi, there are many reasons why scanning to email may not work. If it's already been set up and it's suddenly not working, one of these problems may be the culprit:
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help you do that:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help you do that:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
Related Ricoh Aficio MP C3002 Manual Pages
Manuals - Page 12
What You Can Do with This Machine
I Want to Convert Documents to Folder", Scan .
Storing scan files on a Removable Memory Device", Scan . Sending the URL of Folder Transmission Function", Fax .
Converting transmitted faxes to electronic formats and sending them to electronic formats (Document Server) See "Relationship between ...
Manuals - Page 21
...the destination telephone number (Internet Fax and e-mail transmission). • This machine can receive email messages via Internet Fax or from computers (Internet Fax Reception and Mail to the public ...
[email protected] xxx.xxx.xxx.xxx
CJQ606
E-mail Transmission and Reception This machine converts scanned document images to e-mail format, and transmits and receives this data over the Internet....
Manuals - Page 24
... the Facsimile and the Scanner in a computer on the same network. • You can use Web Services on Devices (WSD) to send scan files to Folder). • You can send scan files directly to folders (Sending scan files by e-mail). • You can use this machine as a delivery scanner for sale. • See Fax...
Manuals - Page 27
...preventing confidential information from being attempted. If a document protected by a copier or multifunction printer, the embedded text appears conspicuous in the copy, discouraging such unauthorized copying.
... the printed document. If the document is being copied.
If the document is copied, scanned, or stored in a Document Server by unauthorized copy guard is copied on a machine without...
Manuals - Page 121
... press the [Scanner] icon on the [Home] screen. If a previous setting remains, press the [Clear Modes] key.
3. Press the [E-mail] tab.
4. If necessary, specify the scan settings according to the original to be scanned.
119 Basic Procedure for Sending Scan Files by E-mail
Basic Procedure for Sending Scan Files by Email
1. Place originals. 5.
CJS113
2.
Manuals - Page 122
... File Type / Name].
6. Notice], the selected e-mail sender will receive e-mail notification when the email recipient has opened the e-mail. 9. The keys you select [Recept. Press the [User Tools/Counter... Book Management]. 3. The name entry display appears. 6. To use under "Select Title". Scan
Example: Scanning the document in color/duplex mode, and saving as follows: • [Frequent]: Added ...
Manuals - Page 183
...• Check that the correct alias phone number is listed in [H.323 Settings] of the original. Select scan size." "Cannot find the specified path. Message
Causes
Solutions
"Cannot detect original size.
For details about H.323... Features on the gatekeeper by another device.
• Check that the correct gate keeper address is listed in [H.323 Settings] of [Facsimile...
Manuals - Page 192
...the remote machine has failed.
190
the selected function. The first page of destinations to a device that does not support the remote function.
• User authentication on the number of the...remote machine's auth.
The original's blank side might have been scanned. "The selected file(s) contained file(s) without access privileges. "Updating the destination list... Authentication failed while ...
Manuals - Page 194
...Settings]. "The HDD of the remote machine." The file is full." When you attempt to scan an original. "Remote fax is not available because [User Code Authentication] is set for the ...Check the remote machine status."
A timeout error occurred while an attempt was made to connect the device via remote fax function.
• Check that the LAN cable is correctly connected to the machine...
Manuals - Page 213
... likely causes of data supported by the Direct printing function from a removable memory device
Message
Causes
Solutions
"99: Error"
This data cannot be printed.
For details about... messages that the data is disabled. WSD (Device) protocol or WSD (Scanner) protocol is valid.
To check the current status, press [Scanned Files Status]." Check the Configuration Page in conjunction...
Manuals - Page 215
...] to save the remaining data, or press [Cancel] to remain inactive when it receives scan data.
The memory device is writeprotected."
For details, see if the memory device is insufficient." Check the Scan Profile configuration. Check the memory storage device and machine settings."
It might be unformatted, or its format might be saved is exceeded...
Manuals - Page 217
... about the settings for the path is placed at a high resolution.
"Exceeded max. Sending E-mail has been cancelled. Email Size] in [Max. "Exceeded max. Check scanning resolution, then press Start key again." The scanned original exceeded maximum data capacity. The maximum number of characters you entered, and then enter the path again.
215...
Manuals - Page 219
... the server status."
For details about how to delete stored files, see "Scan Settings" of the following measures:
• Wait for LDAP server are waiting to be written to the memory device, and then try again. The scan could not be scanned by this machine was exceeded during writing to store. Delete all unnecessary...
Manuals - Page 221
The SMTP authentication email address and the administrator's e-mail address do not match.
To continue copying and ... key.
Sending the data has been cancelled. Please try again later."
"Scanner journal is currently in [Scanner Features] is being scanned for a different function." "Print & Delete Scanner Journal" in use. "Selected file is full. You cannot change the file...
Security Target - Page 1
Copyright (c) 2012 RICOH COMPANY, LTD. All rights reserved. This document is a translation of Aficio MP C3002/C3502 series Security Target are reprinted with written permission from IEEE, 445 Hoes Lane, Piscataway, New Jersey 08855, from IEEE 2600.1, Protection Profile for Hardcopy Devices, Operational Environment A, Copyright © 2009 IEEE. Date : 2012-05-28 Version : 1.00
Portions...
Security Target - Page 8
... multifunction product (hereafter "MFP") with "Fax Option Type C5502" option installed. All rights reserved. MFP Product Names
TOE Versions
Table 1 : Identification Information of TOE
Ricoh Aficio MP C3002, Ricoh Aficio MP C3002G, Ricoh Aficio MP C3502, Ricoh Aficio MP C3502G, Savin MP C3002, Savin MP C3002G, Savin MP C3502, Savin MP C3502G, Lanier MP C3002, Lanier MP C3002G, Lanier MP...
Security Target - Page 15
... users is inserted into or removed from the client computer. Guidance document sets will be inserted into the slot in the SD Card. MP C3002/C3502/C4502/C4502A/C5502/C5502A Aficio MP C3002/C3502/C4502/C4502A/C5502/C5502A User Guide D143-7004
- Network Unit The Network Unit is disabled at the time of installation.
1.4.2 Guidance...
Security Target - Page 16
...TOE Components
MFP
Guidance Documents for Product
- Page 15 of 93
MP C3002/MP C3502/MP C4502/MP C4502A/MP C5502/MP C5502A Aficio MP C3002/MP C3502/MP C4502/MP C4502A/MP C5502/MP C5502A D143-7444
- Printer/Scanner Drivers and Utilities RICOH Aficio MP C3002/MP C3002G/MP C3502/MP C3502G LANIER MP C3002/MP C3002G/MP C3502/MP C3502G SAVIN MP C3002/MP C3002G/MP C3502/MP C3502G D143-7429
-
Security Target - Page 17
... This First D143-7007
- Operating Instructions Notes on Security Functions
D143-7068
- All rights reserved. Notes for Product
- Manuals MP C3002/MP C3502/MP C4502/MP C4502A/MP C5502/MP C5502A Aficio MP C3002/MP C3502/MP C4502/MP C4502A/MP C5502/MP C5502A A D143-7447
- Help 83NHCEENZ1.40 v124
FCU
- FAX OPTION TYPE C5502
(Machine Code: D643)
INSTALLATION PROCEDURE
For Machine...
Security Target - Page 18
... English Version-4
Page 17 of Users
This section defines the users related to the TOE. Manuals MP C3002/MP C3502/MP C4502/MP C4502A/MP C5502/MP C5502A Aficio MP C3002/MP C3502/MP C4502/MP C4502A/MP C5502/MP C5502A D143-7444
- MP C3002/C3502/C4502/C4502A/C5502/C5502A Aficio MP C3002/C3502/C4502/C4502A/C5502/C5502A Read This First D143-7009
- Errata D143-7046
- Notes for Security...
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