Ricoh Aficio MP C2050 Support Question
Ricoh Aficio MP C2050 Support Question
Find answers below for this question about Ricoh Aficio MP C2050.Need a Ricoh Aficio MP C2050 manual? We have 1 online manual for this item!
Question posted by jgginer on March 10th, 2012
Emails Sent By The Scanner, Are Never Delivered To The Recipients, What`s Wrong?
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Current Answers
Answer #1: Posted by freginold on March 11th, 2012 11:55 PM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
There are many different reasons why the scan to email function might not be working, and it may take a network administrator to find out why:
- The network cable may be unplugged or faulty.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- A sender email address may need to be specified.
- The network cable may be unplugged or faulty.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- A sender email address may need to be specified.
Related Ricoh Aficio MP C2050 Manual Pages
User Manual - Page 1
... Access to the Ricoh Administrative Web Interface 7 2.2.2 Networking/Firewall Configuration 7 2.2.3 PaperCut Settings 7 2.2.4 Choosing Application Version 7 2.2.5 Configuring the Enhanced External Charge Unit (SDK 4.x+ devices only) 8 2.2.6 Disable the Document Server 8 2.2.7 Increase Extended Feature Settings Heap / Stack size 10 2.2.8 Fax Configuration (Recommended when tracking faxes 10...
User Manual - Page 2
...Configuration 26 5.1 Config Editor 26 5.1 Customizing the Header Logos and Colors 27
5.1.1 Customized Logos 27 5.2 Custom Header Color 27 5.3 Configuring Application Switch Buttons (SDK 4.x+ devices only 28
5.3.1 Setting PaperCut as Priority Application 28 5.3.2 Enable Application Switch Button(s 28 5.4 Configuring Swipe Card Readers 29 6 Known Limitations and Security 31 6.1 Limitations...
User Manual - Page 3
... embedded solutions are complete. Unlike hardware based solutions, new versions can 't be delivered to users regularly as they have touch screens and offer the ability to run ... access to learn one system. Users have a single account and administrators have to device functions End user authentication including integration with security in Education environments where security...
User Manual - Page 4
... SDK 10.0, verify that the Java card is installed underneath the other Copier, Fax, and Scanner buttons on the left of the PaperCut embedded application for information on your device supports. Please see screenshot below the Copy/Fax/Scanner buttons - The "Other Function" button is installed. (This must be purchased and installed by...
User Manual - Page 5
...; Aficio MP C3002/C3502/C4502/C5502 Aficio MP 4002/5002/6002/7502/9002
2.1.2 Devices supporting ESA SDK version 4.x, 5.x, 7.x
Aficio MP C6000/C6501/C7500/C7501 Aficio MP C2800/C3300/C3001/C3501/C5041 Aficio MP C4000/C4501/C5000/C5501 Aficio MP C2050/C2051/C2551/C7140 Aficio MP C300/C400 Aficio MP 6001/7001/8001/9001 Aficio MP...
User Manual - Page 6
... Embedded Manual
Revision: 19
2012-10-26
2.1.3 Devices supporting ESA SDK version 2.x
Aficio MP C2500SP/C3000SP Aficio MP C3500/C3500SP/C4500/C4500SP Aficio MP C1500SP/C1500SPF/615C Aficio MP 5500/5500SP/6500/6500SP/7500/7500SP Aficio MP 9000/1100/1350 Aficio MP 6000/7000/8000 Or other devices supporting ESA SDK 2.x that have an LCD...
User Manual - Page 7
...link at different versions of the application suited to the Ricoh Administrative Web Interface Ricoh devices have an embedded web server that the "Startup Setting" option under "Extended Feature ....
2.2.3 PaperCut Settings 1.
Copyright © 2012 PaperCut Software International Pty. Enter the device administrator username and password (default admin/blank), and
press "Login". 5. Scroll down...
User Manual - Page 8
...Software International Pty. Disable the authentication by a Ricoh technician. Ltd., All Rights Reserved.
8 of the device panel). 2. If set to "0: None". Select the "Administrator Tools" tab 4. Select the "System ...) is also disabled: 1. user codes) should be disabled as expected.
(The device may need to be restarted for these changes to take effect.)
2.2.6 Disable the Document...
User Manual - Page 9
...Enhanced External Charge Unit on the device should be locked/tracked too).
7. (Optional) To restrict/track Faxing and Scanning, also enable the "Facsimile" and "Scanner" options. Select the "Administrator ..." option (because this will cause print jobs to the Ricoh admin/settings by the device.
9. IMPORTANT: Ensure that the enhanced external charge unit is an alternate way to save...
User Manual - Page 10
...events it is recommended to change the fax transmission mode to "Immediate TX". Go to the device's Web Interface , navigate to the maximum available. Copyright © 2012 PaperCut Software International Pty....This changes fax to confirm.
This sets the "Immediate TX" mode as they are sent, improving the reliability of 41 To do this :
1. Ricoh Embedded Manual
Revision: 19...
User Manual - Page 11
...method is to use the MFP web administration interface. This involves copying the application to the device remotely. Ricoh Embedded Manual
Revision: 19
2012-10-26
2.2.9 Choose an Installation Method
The ...than the web install, because it requires physically removing the SD card from each MFD device.
This is to install via the Java SD card.
Ltd., All Rights Reserved.
11...
User Manual - Page 12
... "connection.properties" file in the above directory. Copy the ZIP file to the Ricoh devices).
2.2.10.2 Install the application To install the application, perform the following steps:
1. any... workstation with network access to location where you will be done remotely on multiple devices using Ricoh Web Admin (Recommended) Web installation provides a convenient way to a name that ...
User Manual - Page 13
Change the install location to "Device HDD", set auto start to appear.
8. Ltd., All Rights Reserved.
13 of the screen. (see screenshot below)
9. Ricoh Embedded Manual
Revision: 19
2012-10-26
...
User Manual - Page 14
... is generally recommended to use the web installation method described in this :
Power off the device fully using the Ricoh Java SD card
It is used to a computer workstation. If you do this..., you will end up with the PaperCut install.
To copy the embedded application to the Ricoh device. On the PaperCut server, open the directory that can be installed on the SD card.
6....
User Manual - Page 15
Power off the device fully using the main power switch. 3. Insert the Java card into SD card slot 3. 4. ...Copyright © 2012 PaperCut Software International Pty.
Turn on
the top left of the device panel).
7. Ricoh Embedded Manual
Revision: 19
2012-10-26
2. Wait for the device to confirm that the application installed correctly. Select "Machine HDD" as the install target....
User Manual - Page 16
... the Embedded Application Once the application is a trade-off setting the timeout. For SDK 10.x+ devices, see Extended Features, then PaperCut MF.
5. Select the "System Auto Reset Timer" option.
...the same name as the default application and a system reset timeout should uniquely identify the device on the left - Copyright © 2012 PaperCut Software International Pty. For the PaperCut...
User Manual - Page 17
... is rebooted/restarted the PaperCut application will start " which means that when the MFP device is now successfully installed. Copyright © 2012 PaperCut Software International Pty. The Ricoh device will appear in the PaperCut administration interface under the "Devices" tab with the name you will be presented with the "Welcome screen" (see below...
User Manual - Page 19
...of the copy job that the copier activity was just performed. At the photocopier device:
1. Follow the onscreen instructions and perform some test copying. i.e. This will be enabled for... staff/employee use . 4. Back in to PaperCut. 2. Select the device from the "Devices" tab. 3. Change the "Account Selection" option to the PaperCut application.
7. press the
...
User Manual - Page 21
...to the PaperCut application.
6.
Ltd., All Rights Reserved.
21 of the job (i.e. The photocopier device must be enabled as the test user should be held until released by a user. PaperCut - ...the PaperCut application verify that was recorded and the user's account deducted.
1. Change the "Device Function" to view the account's
details. 6. Verify the details of 41 For full ...
User Manual - Page 31
... the following limitations exist on the size of minutes to reduce the impact of the SDKv4 devices that faxes will be cleared when the next user logs in progress when a user runs ...in and then the fax transmission is recommended to set the reset timer to a short time to deliver and receive the successful notification. the ability to be securely connected. This is
designed to stop ...
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