Ricoh Aficio MP 5002 Support Question
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Question posted by sherifmourad on March 20th, 2014
Why 11 Page Document Scan Split On Two Emails?
Wanted to scan an 11 page doument and send to my mail as PDF. I received two mails with attachments 2MB and 1.8MB non of them appear to be a valid PDF file. Is this normal and I need to just merge the files? How? If it is not normal, how I can rectify?
Current Answers
Answer #1: Posted by freginold on March 20th, 2014 9:14 AM
Hi, sometimes when a file is too large, it gets split up when it's transmitted. It's supposed to get put back into a valid PDF file, but that doesn't always happen.
You can prevent that from happening by going to User Tools/Counter > Scanner Features and then going to either the Send or Scan tab (can't remember which). Look for the Max Email Size setting and turn it off, and then also turn off the Divide & Send setting. Now, your scans should come through as just a single PDF.
You can prevent that from happening by going to User Tools/Counter > Scanner Features and then going to either the Send or Scan tab (can't remember which). Look for the Max Email Size setting and turn it off, and then also turn off the Divide & Send setting. Now, your scans should come through as just a single PDF.
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