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Ricoh Aficio MP 2851 Support Question

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Question posted by muzcurqui on February 13th, 2014

Ricoh Aficio Mp 2851 Will Not Scan To Email

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Answer #1: Posted by freginold on March 12th, 2014 4:01 AM

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freginold

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Hi, if scanning to email was previously working and suddenly stopped, here are some possible reasons why:

- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.

If scanning to email was never properly set up, you can find easy instructions for setting it up here:

- How to set up scan to email on a Ricoh Aficio MP series copier

https://configpages.blogspot.com

Related Ricoh Aficio MP 2851 Manual Pages

Reference Guide - Page 2

... (1 - 2 sided 6 Making Two‐sided Copies from Two‐sided Originals (2 - 2 sided 6 Finishing...7 Print Features...7 Accessing the Print Driver...7 Finishing Options...8 Two - Sided Printing...8 Basic Scan to Email or Folder Features...9 Calling for Service...10 Ordering Supplies...10 2

Reference Guide - Page 3

... change to print the documents from a personal computer for printing. Documents can be sent to the 2851/3351 from a computer. 3 To toggle between modes, press the appropriate button on the left &#... - Documents can produce in a variety of the machine. Changing Modes The Ricoh MP 2851/3351 can be sent via email or folder when the machine is in this mode. • Printer Mode -

Reference Guide - Page 7

... in the automatic document feeder and select 'Finishing' on 'Properties' to access the print options directly from the 'File' drop down list. Print Features The Ricoh MP 2851/3351 can also be used as they are able to select any special printing options. 3. Accessing the Print Driver 1. Specify the various print settings in...

Reference Guide - Page 8

... Collate - Group - Two-Sided Printing Duplex or two-sided printing occurs when the Ricoh produces documents with print on both sides of document copies desired. To access the available... is a summary of some of the available finishing features accessible through the print options of the Ricoh 2851/3351. 1. Once the print settings are grouped by page. Copies are established, click 'OK'...

Reference Guide - Page 9

... to Email or Folder Features Figure 1: Document is placed Face Up in the Document Feeder Figure 2: Document is scanned has a color document. Basic Scanning to a 4MB file size. Press the [Start] key. a. 4MB= Approximately 40 Black and White pages b. 4MB= Approximately 10 Color pages 2. Scan Settings are defaulted to change this setting. 9 Set your device...

Security Target - Page 1

Page 1 of 81 Aficio MP 2851/3351 series with Fax Option Type 3351 Security Target Author Date Version : RICOH COMPANY, LTD., Yasushi FUNAKI : 2010-06-17 : 1.00 Copyright (c) 2010 RICOH COMPANY, LTD. All Rights Reserved.

Security Target - Page 7

... software/hardware version. All Rights Reserved. MFP Name : Ricoh Aficio MP 2851, Ricoh Aficio MP 3351 Savin 9228, Savin 9233 Lanier LD528, Lanier LD533 Lanier MP 2851, Lanier MP 3351 Gestetner MP 2851, Gestetner MP 3351 nashuatec MP 2851, nashuatec MP 3351 Rex-Rotary MP 2851, Rex-Rotary MP 3351 infotec MP 2851, infotec MP 3351 MFP Software /Hardware Version : Software System/Copy Network...

Security Target - Page 8

...scanning device, and electronic documents are input by receiving them . 1.3.2 TOE Usage andMajor Security Features of TOE The TOE has functions for the TOE usage and non-TOE configuration items. 1.3.1 TOE Type The TOE is a digital MFP, which is an IT device...of these functions from the Operation Panel. Copyright (c) 2010 RICOH COMPANY, LTD. Telephone Line Intrusion Protection Function 9. FCU...

Security Target - Page 10

Copyright (c) 2010 RICOH COMPANY, LTD. SMTP Server An SMTP server is used for the TOE to send the document data stored in ..., Engine Unit, Fax Unit, Controller Board, Ic Hdd, HDD, Network Unit, USB Port, and SD Card Slot. Firewall A firewall is a device that is set between the internal and the external network and protects the internal network from an external fax when the optional fax is the...

Security Target - Page 11

...The Operation Panel is an interface device that is installed in response to the MFP Control Software, or in the Operation Panel Control Board. Copyright (c) 2010 RICOH COMPANY, LTD. Page 11 of... Printer Engine, and the Engine Control Board. The Engine Control Software is an input device to instructions from the MFP Control Software. All Rights Reserved. The Engine Control Software sends...

Security Target - Page 13

... the document sets are available for this Machine in a CC-Certified Environment - VM Card Manuals Copyright (c) 2010 RICOH COMPANY, LTD. All Rights Reserved. Notes for Administrators Security Reference Supplement 9228/9233 MP 2851/3351 LD528/LD533 Aficio MP 2851/3351 - When installingthe TOE, the CE inserts an SD card into the SD Card Slot to insert...

Security Target - Page 14

... Reference Printer Guide - Manuals for Users MP 2851/3351 Aficio MP 2851/3351 A Page 14 of 81 Copyright (c) 2010 RICOH COMPANY, LTD. Manuals for This Machine - All Rights Reserved. [English version-2] - Quick Reference Copy Guide - Safety Information for Users MP 2851/3351 Aficio MP 2851/3351 A - Manuals for Aficio MP 2851/Aficio MP 3351 - Manuals for Administrators Security...

Security Target - Page 15

... 3351 Aficio MP 2851/3351 Operating Instructions About This Machine - MP 2851/MP 3351 MP 2851/MP 3351 Aficio MP 2851/3351 Operating Instructions Troubleshooting - Quick Reference Printer Guide - Manuals for Users MP 2851/3351 Aficio MP 2851/3351 - Manuals for Administrators Security Reference Supplement 9228/9233 MP 2851/3351 LD528/LD533 Aficio MP 2851/3351 Copyright (c) 2010 RICOH...

Security Target - Page 18

...described later. Copyright (c) 2010 RICOH COMPANY, LTD. Administrators and supervisors are accessed by e-mail via networks. General users, administrators, and supervisors can process scanned data. Copy Function This ...the Fax Function, no evaluation based on the Operation Panel. In addition, the scanned original images can be stored in the D-BOX. The TOE prints the received data...

Security Target - Page 19

...Some information can use of 81 Document Server Function This function is for scanning originals and storing scanned image data in the D-BOX using the Scanner Function cannot be managed ...Access Control Function, Stored Data Protection Function, Network Communication Data Protection Copyright (c) 2010 RICOH COMPANY, LTD. All Rights Reserved. This function is for the stored document data will...

Security Target - Page 23

...to perform maintenance on the TOE from the scanned image of this evaluation, the Service Mode Lock Function set...from unauthorised access and leakage. Copyright (c) 2010 RICOH COMPANY, LTD. MFP Control Software Verification Function ...out. Storing Document Data Document data stored inside the TOE is for devices equipped with a Fax Unit. The Service Mode Lock Function prevents the...

Security Target - Page 26

... by unauthorised persons with document data or print data sent or received by gaining unauthorised access to the TOE through the device's interfaces (the Operation Panel, network interface, USB Port, or SD card interface). T.FAX_LINE (Intrusion from the TOE ...3.2 Organisational Security Policies The following security policy is assumed for them . Copyright (c) 2010 RICOH COMPANY, LTD.

Security Target - Page 31

...reading audit logs is upheld. T.UNAUTH_ACCESS (Access violation of protected assets stored in a device other than the TOE. For example, if the authorised user is available to the ...threat, the TOE allows the authorised users identified by O.I &A and O.MANAGE occurred. Copyright (c) 2010 RICOH COMPANY, LTD. Therefore, the TOE can counter T.UNAUTH_ACCESS. As specified by OE.NETWORK, if the ...

Security Target - Page 78

...Software on the Controller Board with an e-mail address. A function that stores scanned data of character. Also an identification code for backing up the Address Book...containing general user information for sending e-mail using Simple Mail Transfer Protocol. Copyright (c) 2010 RICOH COMPANY, LTD. The network administrator is employed by E-mail Memory Transmission User administration Page...

Security Target - Page 80

...are not owners of the document data. A display -input device that has an MFP. Received as an intranet. Each ...data sent to Security Functions and security behaviour. Copyright (c) 2010 RICOH COMPANY, LTD. The machine administrator is a person who perform ... General users who has the machine management role. Scanning from leakage. Networks managed by the MFP. The...