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Ricoh Aficio MP 2851 Support Question

Ricoh Aficio MP 2851 Support Question

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Question posted by Anonymous-71809 on August 24th, 2012

I Keep Getting An Error Message When I Try To Scan. E-mail Address Is Correct.

RICOH MP2851

Current Answers

Answer #1: Posted by freginold on August 24th, 2012 9:31 AM
This answer was accepted by the poster of the original question.
freginold

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December 20th, 2011

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If you use email authentication, make sure that you entered the password correctly.  Also, check the SMTP authentication settings (User Tools > System Settings > File Transfer) and the SMTP server name.

Make sure that you can either ping or connect to the SMTP server.  If the SMTP server is entered as a host name rather than an IP address, make sure that your DNS server IP address is entered correctly, and make sure you can connect to your DNS server.

Related Ricoh Aficio MP 2851 Manual Pages

Reference Guide - Page 2

... (1 - 2 sided 6 Making Two‐sided Copies from Two‐sided Originals (2 - 2 sided 6 Finishing...7 Print Features...7 Accessing the Print Driver...7 Finishing Options...8 Two - Sided Printing...8 Basic Scan to Email or Folder Features...9 Calling for Service...10 Ordering Supplies...10 2
Reference Guide - Page 5

... Density - The display screen view can be selected on the main display screen Punch - Copies are grouped by page and shifted when delivered from the mail display screen Additional options can be chosen by selecting the 'Finishing' button located on the quality of copies required and press 'Start'. To use this...
Reference Guide - Page 9

... on it, it is placed Face Down on your device. 2. a. 4MB= Approximately 40 Black and White pages b. 4MB= Approximately 10 Color pages 2. Set your originals and press the [Scanner] key on the Platen Glass 1. Scan Settings are defaulted to change this setting. 9 Press [E-mail], and then select the recipient you want to send...
Reference Guide - Page 10

at ext. 8137 or ext. 8418. 2. If your equipment requires service due to an error code, please contact: Pub. at ext. 8137 or ext. 8418. 2. Dup. the physical location of the equipment • Service issue 10 Provide the following information ...
Security Target - Page 5

....NET_PROT Network Communication Data Protection Function 75 7.1.7.1 Use of Web Service Function from Client Computer 75 7.1.7.2 Printing and Faxing from Client Computer 75 7.1.7.3 Sending by E-mail from TOE 75 7.1.7.4 Delivering to Folders from TOE 75 7.1.8 SF.FAX_LINE Protection Function for Intrusion via Telephone Line 75 7.1.9 SF.GENUINE MFP Control Software Verification...
Security Target - Page 8

... items. 1.3.1 TOE Type The TOE is a digital MFP, which is an IT device that provides the functions of the TOE in this ST: 1. The output function includes printing... also use these functions from the Operation Panel. Copyright (c) 2010 RICOH COMPANY, LTD. Paper documents are input using the MFP's scanning device, and electronic documents are for digitising paper documents and managing and ...
Security Target - Page 10

...outlines the configuration of the following hardware (shown in the TOE to a client computer by e-mail. All Rights Reserved. Telephone Line A telephone line is a line used for the TOE to...HDD, Network Unit, USB Port, and SD Card Slot. Copyright (c) 2010 RICOH COMPANY, LTD. Firewall A firewall is a device that is set between the internal and the external network and protects the internal...
Security Target - Page 17

This section describes the "Basic Functions", which is registered in the Address Book by a user administrator. Page 17 of 81 1.4.3.4 General User... Server Function, and Management Function, which are operated from the Operation Panel, and the Web Copyright (c) 2010 RICOH COMPANY, LTD. Functions for CEs Figure 3: Logical boundaries of the TOE comprise the functions provided by the TOE...
Security Target - Page 18

...Administrators and supervisors are accessed by the user. In addition, the scanned original images can be sent by e-mail via networks. The TOE prints the received data using the "Document... stored document data can be printed and deleted using its USB Port . Copyright (c) 2010 RICOH COMPANY, LTD. General users are available from a client computer. A client computer can be...
Security Target - Page 19

...Function can be downloaded. 5. Although the Management Function also provides Back Up/Restore Address Book functions, no evaluation based on this document is applied to networks, user ...Management Functions. 6. Page 19 of 81 Document Server Function This function is for scanning originals and storing scanned image data in the D-BOX. Subset of the TOE. 1.4.4.2 Security Functions The...
Security Target - Page 21

... 3. Print or fax from a client computer (SSL protocol) 2. Send document data attached to e-mail to the method by making it difficult to apply based on the network from the TOE (IPSec ...for protecting document data stored on the HDD from the TOE (S/MIME) Copyright (c) 2010 RICOH COMPANY, LTD. The following explains the sending methods and their corresponding communication protocols. 1....
Security Target - Page 22

...the following operations for document data ACL, and changingoperation permissions specified in the Address Book, with specified user roles to their supervisor ID and password. 5. General...information Supervisors can newly create, change administrator IDs and passwords. Copyright (c) 2010 RICOH COMPANY, LTD. User administrators can change the document file owners. Management of ...
Security Target - Page 23

... stored inside the TOE is for devices equipped with a Fax Unit. Sent to "On". The D-BOX protects the document data from a device connected to a format that the .... It restricts communication over a telephone line to the e-mail address). 2. From a scanner Document data is created from the scanned image of 81 Service Mode Lock Function The M aintenance Function... (c) 2010 RICOH COMPANY, LTD.
Security Target - Page 37

... identity (if applicable), and the outcome (success or failure) of the Management Functions. and Copyright (c) 2010 RICOH COMPANY, LTD. b) Detailed: providing a timestamp. Adding and deleting administrator roles. Communication with all trusted path ...with trusted IT products (Outcome: Success/Failure, Communication IP address) 1. Lockout release by the unlocking administrator. 3.
Security Target - Page 38

... from unauthorised deletion. Dependencies: [FCS_CKM.2 Cryptographic key distribution, or Copyright (c) 2010 RICOH COMPANY, LTD. FAU_SAR.1 Audit review Hierarchical to : No other components. Dependencies: ... shall protect the stored audit records in the PP/ST, [assignment: communication IP address, IDs of persons whose authentication information is full. 6.1.2 Class FCS: Cryptographic support...
Security Target - Page 50

...by which security attributes inherit specified values. Allows general users to the Address Book. - Security Management Function (management of administrator information): management of... initial values; b) None: No rules by the user administrator. - Copyright (c) 2010 RICOH COMPANY, LTD. Security Management Function (management of general user information): management of their own...
Security Target - Page 52

... tests [selection: during initial start-up] to demonstrate the correct operation of [selection: [assignment: encryption function of the trusted...require the use of the Ic Hdd]]. Copyright (c) 2010 RICOH COMPANY, LTD. Dependencies: No dependencies. FTP_ITC.1.3 The TSF... a client computer, fax service from a client computer, and e-mail service to a client computer from TOE to verify the integrity of...
Security Target - Page 68

If it does, the password is not registered and an error message appears. (1) Usable characters and its types: Upper-case letters: [A-Z] (26 letters) Lower-case letters: [a-z] (26 letters) Numbers: [0-9] (10 digits) Symbols: SP (space 33 symbols) (2) Registerable password length: General users Copyright (c) 2010 RICOH COMPANY, LTD. This function checks if the password to indefinite...
Security Target - Page 77

... the HDD. All Rights Reserved. A hardware device that is connected to the TOE via the TOE... using File Transfer Protocol. A chip that is held. Includes e-mail address, user certificates, and a specified value for validity authentication and encryption... key for secure communication is required for using Server Message Block Protocol. In this ST. Manages the resources ...
Security Target - Page 78

...scanned image to an e-mail format for fax communication. An expert in TOE maintenance who has the user management role. MFP control data for each general user. It provides the MFP Cont rol Software on the Controller Board with an e-mail address...of general users. The control software on this TOE. Copyright (c) 2010 RICOH COMPANY, LTD. MFP Control Software embedded on an SMB or FTP ...

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