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Ricoh Aficio MP 2851 Support Question

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Question posted by rphilChees on January 28th, 2014

Aficio Mp 2851 Will Not Send Emails

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Answer #1: Posted by freginold on February 18th, 2014 4:54 AM

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freginold

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Hi, if scanning to email was never properly set up, you can find easy instructions to do so here:

- How to set up scan to email on a Ricoh Aficio MP series copier

If it was set up but it's not working now, here are some possible reasons for the problem:

- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.

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Related Ricoh Aficio MP 2851 Manual Pages

Reference Guide - Page 2

... Two‐sided Copies from Two‐sided Originals (2 - 2 sided 6 Finishing...7 Print Features...7 Accessing the Print Driver...7 Finishing Options...8 Two - Sided Printing...8 Basic Scan to Email or Folder Features...9 Calling for Service...10 Ordering Supplies...10 2

Reference Guide - Page 3

... can produce in this mode. • Printer Mode - Changing Modes The Ricoh MP 2851/3351 can be sent to the 2851/3351 from a computer. 3 The available modes are produced while in a variety of the display screen. Documents can be sent via email or folder when the machine is in the Automatic Document Handler/glass...

Reference Guide - Page 7

Print Features The Ricoh MP 2851/3351 can also be used as they are able to operate optional features not included in this section. 2. Click on your equipment. Your location may ...

Reference Guide - Page 8

To access the available finishing options for the document. 2. Sorted copies are collated and stapled. Enter the number of the Ricoh 2851/3351. 1. Select the 'Duplex' option from your desktop. Finishing Options The following is captured when producing the two-sided document. 4. Group - Once all finishing options ...

Reference Guide - Page 9

...which means if the document has color on the Platen Glass 1. Notes 1. Basic Scanning to Email or Folder Features Figure 1: Document is placed Face Up in the Document Feeder Figure 2: ... and then select the recipient you want to send the scan to a 4MB file size. Set your originals and press the [Scanner] key on your device. 2. Scanning to email is scanned has a color document. Please see...

Security Target - Page 1

Page 1 of 81 Aficio MP 2851/3351 series with Fax Option Type 3351 Security Target Author Date Version : RICOH COMPANY, LTD., Yasushi FUNAKI : 2010-06-17 : 1.00 Copyright (c) 2010 RICOH COMPANY, LTD. All Rights Reserved.

Security Target - Page 5

... 74 7.1.7 SF.NET_PROT Network Communication Data Protection Function 75 7.1.7.1 Use of Web Service Function from Client Computer 75 7.1.7.2 Printing and Faxing from Client Computer 75 7.1.7.3 Sending by E-mail from TOE 75 7.1.7.4 Delivering to Folders from TOE 75 7.1.8 SF.FAX_LINE Protection Function for Intrusion via Telephone Line 75 7.1.9 SF.GENUINE MFP Control...

Security Target - Page 7

... version of the FCU. All Rights Reserved. MFP Name : Ricoh Aficio MP 2851, Ricoh Aficio MP 3351 Savin 9228, Savin 9233 Lanier LD528, Lanier LD533 Lanier MP 2851, Lanier MP 3351 Gestetner MP 2851, Gestetner MP 3351 nashuatec MP 2851, nashuatec MP 3351 Rex-Rotary MP 2851, Rex-Rotary MP 3351 infotec MP 2851, infotec MP 3351 MFP Software /Hardware Version : Software System/Copy Network Support...

Security Target - Page 10

... is a device that is set between the internal and the external network and protects the internal network from an external fax when the optional fax is used for the TOE to send the document...Unit, USB Port, and SD Card Slot. Telephone Line A telephone line is a line used to send and receive fax data from the external network. 1.4 TOE Description This section describes the Physical boundaries of ...

Security Target - Page 11

The Operation Panel Control Software is an input device to read the paper documents. The Engine Control Software sends information about the status of the Scanner Engine ...Engine, and the Engine Control Board. Copyright (c) 2010 RICOH COMPANY, LTD. The Printer Engine is an output device for use by users. It features key switches, LED indicators, an LCD touch screen, and the Operation Panel...

Security Target - Page 12

... the MFP operation is stored. [Ic Key] A security chip that has a modem function to send and receive fax data when connected to a telephone line. It is located on the HDD and ...that carries out the basic arithmetic processing of 81 Fax Unit (optional) The Fax Unit is a device that generates random numbers and encryption keys, and detects any tampering with information about the status of the...

Security Target - Page 13

...documents are as follows: [English version-1] - 9228/9233 MP 2851/3351 LD528/LD533 Aficio MP 2851/3351 Operating Instructions About This Machine - 9228/9233 MP 2851/3351 LD528/LD533 Aficio MP 2851/3351 Operating Instructions Troubleshooting - App2Me Start Guide - Manuals for Administrators 9228/9233 MP 2851/3351 LD528/LD533 Aficio MP 2851/3351 - VM Card Manuals Copyright (c) 2010 RICOH COMPANY...

Security Target - Page 14

... Security Reference MP 2851/3351 Aficio MP 2851/3351 - All Rights Reserved. Quick Reference Scanner Guide - Manuals for MP 2851/MP 3351 - Notes for This Machine - Manuals for Administrators: Using this Machine in a CC-Certified Environment - Manuals for Aficio MP 2851/Aficio MP 3351 - App2Me Start Guide - Safety Information for Users MP 2851/3351 Aficio MP 2851/3351 A Page...

Security Target - Page 15

...Security Reference Supplement 9228/9233 MP 2851/3351 LD528/LD533 Aficio MP 2851/3351 Copyright (c) 2010 RICOH COMPANY, LTD. MP 2851/MP 3351 MP 2851/MP 3351 Aficio MP 2851/3351 Operating Instructions About This Machine - Manuals for Administrators Security Reference MP 2851/3351 Aficio MP 2851/3351 - MP 2851/MP 3351 MP 2851/MP 3351 Aficio MP 2851/3351 Operating Instructions Troubleshooting - Page...

Security Target - Page 18

... Server Function", which is stored in the D-BOX. Copy Function This function is for sending and receiving fax data over a telephone line. Administrators and supervisors are available from a client...is for scanning and digitising paper originals and delivering scanned images to folders or sending them as a part of the Basic Functions and described later. Fax Function This...

Security Target - Page 19

... the Audit Function, Identification and Authentication Function, Document Data Access Control Function, Stored Data Protection Function, Network Communication Data Protection Copyright (c) 2010 RICOH COMPANY, LTD. Sending document data stored in the D-BOX. All Rights Reserved. In addition, document data stored in the D-BOX. Downloading document data stored in the D-BOX using...

Security Target - Page 20

... Protection: When a user enters their user IDs and authentication details for those listed above. Although this TOE has other Identification and Authentication Functions, this function sends the user's ID and authentication details to the TOE after the users enters their user ID and authentication details from the Operation Panel or a client...

Security Target - Page 21

...TOE (S/MIME) Copyright (c) 2010 RICOH COMPANY, LTD. The following explains the sending methods and their corresponding communication protocols. 1. Deliver document data to process document data...is for each document can be specified for protecting document data stored on the document data. Send document data attached to e-mail to process document data Read-only Edit Edit/delete Full ...

Security Target - Page 66

... TOE startup. *3: For the successful reading of the document data, the objects to be recorded in IDs for the operational object document data are printing, Sending by E-mail, Delivering to Folders and downloading from Web Service Function the document data stored in D-BOX *4 When the recording events occur due to the...

Security Target - Page 77

... is connected to the TOE via the TOE when the client computer is responsible for units and devices that are used, or a person in charge of an IT department.) Software installed in this ... terms used in the TOE that can also send document files to a fax that encrypts data to be written on the HDD. A hardware device that is required for validity authentication and encryption processing...