Ricoh Aficio MP 2851 Support Question
Ricoh Aficio MP 2851 Support Question
Find answers below for this question about Ricoh Aficio MP 2851.Need a Ricoh Aficio MP 2851 manual? We have 2 online manuals for this item!
Question posted by sokchelex on February 4th, 2014
Aficio Mp 2851 Cannot Send Email Contact Administrator
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Current Answers
Answer #1: Posted by freginold on March 22nd, 2014 7:38 AM
freginold
Member since:
December 20th, 2011 Points: 23,253,895
Member since:
December 20th, 2011 Points: 23,253,895
Hi, there are many reasons why scanning to email may not work. If it's already been set up and it's suddenly not working, one of these problems may be the culprit:
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
Related Ricoh Aficio MP 2851 Manual Pages
Reference Guide - Page 2
... Two‐sided Copies from Two‐sided Originals (2 - 2 sided 6 Finishing...7 Print Features...7 Accessing the Print Driver...7 Finishing Options...8 Two - Sided Printing...8 Basic Scan to Email or Folder Features...9 Calling for Service...10 Ordering Supplies...10
2
Reference Guide - Page 3
Select this mode to the 2851/3351 from a computer.
3 The available modes are produced while in this mode. Documents can be copied, ... Basic Copy Features).
• Document Server Mode Documents can be sent via email or folder when the machine is in a variety of the display screen. Changing Modes
The Ricoh MP 2851/3351 can produce in this mode.
• Printer Mode - Documents can be...
Reference Guide - Page 7
.... 3. To switch between sheets, click the tabs for specific details on your equipment. Place the originals in the Properties dialog box.
Print Features
The Ricoh MP 2851/3351 can also be used as they are able to access the print options directly from the available options. Specify the various print settings in...
Reference Guide - Page 8
... are established, click 'OK' to ensure all information is a summary of some of the available finishing features accessible through the print options of the Ricoh 2851/3351.
1. Staple -
Select the 'Duplex' option from the display list. Once all finishing options have been made , select 'OK'. 4. Collate - Once all finishing options have...
Reference Guide - Page 9
... to .
3. Press the [Start] key. Notes
1. Please see Scan Settings below for steps to Email or Folder Features
Figure 1: Document is placed Face Up in the Document Feeder
Figure 2: Document is placed Face Down on your device.
2.
Basic Scanning to change this setting.
9 Set your originals and press the [Scanner] key on...
Reference Guide - Page 10
...; Equipment location - If your equipment is need of Toner or Staples when needed, please contact Pub. Dup. Provide the following information to an error code, please contact: Pub. If your equipment requires service due to expedite service: • Contact name/phone number • Equipment location - the physical location of the equipment • Service...
Security Target - Page 1
All Rights Reserved. Page 1 of 81
Aficio MP 2851/3351 series with Fax Option Type 3351 Security Target
Author Date Version
: RICOH COMPANY, LTD., Yasushi FUNAKI : 2010-06-17 : 1.00
Copyright (c) 2010 RICOH COMPANY, LTD.
Security Target - Page 5
... Function 70 7.1.4.1 Management of Document Data ACL 70 7.1.4.2 Management of Administrator Information 71 7.1.4.3 Management of Supervisor Information 72 7.1.4.4 Management of General User...Web Service Function from Client Computer 75 7.1.7.2 Printing and Faxing from Client Computer 75 7.1.7.3 Sending by E-mail from TOE 75 7.1.7.4 Delivering to Folders from TOE 75 7.1.8 SF.FAX_LINE...
Security Target - Page 7
Manufacturer : RICOH COMPANY, LTD. MFP Name
:
Ricoh Aficio MP 2851, Ricoh Aficio MP 3351 Savin 9228, Savin 9233 Lanier LD528, Lanier LD533 Lanier MP 2851, Lanier MP 3351 Gestetner MP 2851, Gestetner MP 3351 nashuatec MP 2851, nashuatec MP 3351 Rex-Rotary MP 2851, Rex-Rotary MP 3351 infotec MP 2851, infotec MP 3351
MFP Software /Hardware Version :
Software
System/Copy Network Support Scanner ...
Security Target - Page 13
... as follows: [English version-1]
- 9228/9233 MP 2851/3351 LD528/LD533 Aficio MP 2851/3351 Operating Instructions About This Machine
- 9228/9233 MP 2851/3351 LD528/LD533 Aficio MP 2851/3351 Operating Instructions Troubleshooting
- Details of sales areas and/or companies. Manuals for Administrators 9228/9233 MP 2851/3351 LD528/LD533 Aficio MP 2851/3351 - When installingthe TOE, the CE inserts...
Security Target - Page 14
... Reference Copy Guide - Quick Reference Copy Guide - Manuals for This Machine - Manuals for This Machine - Manuals for Administrators Security Reference Supplement 9228/9233 MP 2851/3351 LD528/LD533 Aficio MP 2851/3351 - Safety Information for Users MP 2851/3351 Aficio MP 2851/3351 A
Page 14 of 81
Copyright (c) 2010 RICOH COMPANY, LTD. App2Me Start Guide - All Rights Reserved. Quick...
Security Target - Page 15
... of 81 MP 2851/MP 3351 MP 2851/MP 3351 Aficio MP 2851/3351 Operating Instructions About This Machine - MP 2851/MP 3351 MP 2851/MP 3351 Aficio MP 2851/3351 Operating Instructions Troubleshooting - Notes for Administrators Security Reference Supplement 9228/9233 MP 2851/3351 LD528/LD533 Aficio MP 2851/3351
Copyright (c) 2010 RICOH COMPANY, LTD. Manuals for Users
MP 2851/3351 Aficio MP 2851/3351...
Security Target - Page 18
...Server Function, Printer Function, Fax Function, and Scanner Function. Copy Function This function is for sending and receiving fax data over a telephone line.
Copyright (c) 2010 RICOH COMPANY, LTD. These ...the D-BOX as a part of the Basic Functions and described later. General users, administrators, and supervisors can be sent by the user. In addition, the scanned original ...
Security Target - Page 19
... the TOE remotely from a client computer.
Downloading document data stored in the D-BOX. 4. Sending document data stored in the D-BOX. Document data stored in "1.4.4.2 Security Functions".
Printing document ...Print Setting information for allowing authorised TOE users (general users, administrators or supervisors) to the user's settings.
2. Web S ervice Function This function is installed on ...
Security Target - Page 20
.... Authentication Feedback Area Protection: When a user enters their password, this function sends the user's ID and authentication details to identify and authenticate the user with the same particular user ID reaches the specified Number of these functions. Only the machine administrator is for the detection of 81
Function, Security Management Function, Service...
Security Target - Page 21
... to understand unless the document data is also permitted. The following explains the sending methods and their corresponding communication protocols.
1. Table 2: Correspondence between the operation ...is for protecting document data and print data in the normal way.
The network administrator decides the communication protocol to an FTP server or SMB server from a client computer...
Security Target - Page 58
... 58 of 81
FDP_ACC.1 and FDP_ADF.1 allow the general user to change administrator authentication information. The operations that are included to specified users.
supervisors to ... the machine administrator to folders; - authorised TOE users to query administrator IDs; - the user administrator and general users to query S/MIME user information and destination details when sending data to ...
Security Target - Page 66
... the objects to be recorded in IDs for the operational object document data are printing, Sending by E-mail, Delivering to Folders and downloading from Web Service Function the document data stored .... Since there are no interfaces on the TOE for modifying audit logs, unauthorised modification for administrators and supervisor by users, User IDs are set .
By the above , FPT_STM.1 (Reliable...
Security Target - Page 77
...read from a client computer using Server Message Block Protocol.
Manages the resources for units and devices that encrypts data to be written on the HDD. Information about each general user that is... on the HDD and decrypts data to assign MFP administrators and supervisors. (Or the person who is required for using S/MIME. It can also send document files to the HDD installed in the TOE....
Security Target - Page 78
... controls fax communications according to SD cards and restoring the TOE Address Book from the TOE. The minimum combination of administrator. An expert in passwords. The user administrator is a person who manages a password of character types that sends e-mail with instructions for each general user. Indicates the supervisor's login name on SD cards..
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