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Ricoh Aficio GX2500 Support Question

Ricoh Aficio GX2500 Support Question

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Question posted by johnwhiston on March 6th, 2012

Error Code

I have just changed the ink cartridges and have got error code 990. I have lost my manual could you advise what the fault might be?regards John 

Current Answers

Answer #1: Posted by BusterDoogen on March 6th, 2012 11:19 AM
This answer was accepted by the poster of the original question.
BusterDoogen

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ERR (990) or ERR (999) are both error messages which are displayed when a sensor does not work normally due to dirtiness. For example, either may be caused by a dirty maintenance unit or clogged ink nozzles. It may be possible to resolve the issue by cleaning the device as described below To clean your device, follow these steps.
  1. Turn off the main power switch.
  1. Open the top cover. Take care not to snag the sleeves of your clothing on the cord (1). Do not touch the feed belt (2).
  1. Clean the part indicated in the image below using a damp cloth or a cotton tipped applicator. Never use tissues because it can contaminate the maintenance unit with loose fibers.
  1. Close the top cover.
  1. Turn on the main power switch.
  1. Print the nozzle check pattern and check that the nozzles are not clogged.
If the problem persists, contact your local authorized service/support representative

Related Ricoh Aficio GX2500 Manual Pages

Support Guide - Page 1

...Pace Order Number J015 Service Documentation Update Package: J015 Series CBT Package J015 Service Manual: J015 Parts Catalog: J015 Point to users. Due to the many servicing ...J015 1 Version 1.1 (01/08/08) Product Support Guide Product Code J015 Gestetner GX2500 Lanier GX2500 Ricoh GX2500 Savin GX2500 Product Code: J015 Launch Date: 12/03/2007 S/N Configuration: R18YMMxxxxx Training ...
Support Guide - Page 2

... Number Prefix Branding Kits: Gestetner: Model GX2500 J015 Ricoh Aficio GX2500 J015 Gestetner GX2500 J015 Lanier GX2500 J015 Savin GX2500 Order number 405597 405597 405597 405597 Branding GX2500 Supplied by RLA Savin GX2500 Lanier: Savin: Branding GX2500 Branding GX 2500 Order number 003273MIU Order number 003272MIU 2c. Product Names: Product Code J015 Gestetner Not releasing Lanier...
Support Guide - Page 3

... Ink Print Cartridge GC 21Y 1,000 Print Cartridge GC 21M 1,000 Print Cartridge GC 21C 1,000 Print Cartridge GC 21K 1,500 Ink Collector Unit 16,000 Starter toners approximately 400 prints (5% cover) Ink...TCO Best fit for plain paper, no special paper required for document quality Medium print cartridge for low initial cost "Level color" mode that enables monochrome-like color CPP * Limited...
Support Guide - Page 4

...J015 vs J007 (GX 3000) Duplex units B/W & Color ppm First print speed (Color / Mono) Ink yield of print cartridge (A4, 5%) Life Duty Power consumption NIC Size Weight J015 (GX2500) N/A 28ppm 9.0 / 6.5 sec. Previous model There are no previous models for PCL Operation Panel & Printer Language: 1.English, 2.German, 3.French, 4.Italian, 5.Spanish, 6.Dutch, 7.Swedish, 8.Norwegian, 9.Danish,10...
Support Guide - Page 5

Product Support Guide MODEL: J015 5 Version 1.1 (01/08/08) First Print Speed: 8.5 sec. D. Printer operation panel setting required. Normal PPC Thick Paper 60 to 255 g/m2 (16 to 68 lb) 60 to 135 g/m2 (16 to 80% RH Less ...
Support Guide - Page 6

... 51/2 " 71/4" x 101/2 " YY YY YY LEF 101/2" x 71/4 " N N N SEF 8" x 13" N N N SEF SEF 81/2" x 13" 81/4" x 13" Y Y Y Y Y Y SEF 267 x 390 mm N N N F-up Medium J015 Normal/Ink Jet 100 Output Tray Capacity Postcards 20 Glossy Paper 1 Envelopes 20 Paper Size Output Tray Full Detection Same as paper feed No Paper Media Size...
Support Guide - Page 7

.../vista Distance between devices 5m Network Interface Board (optional for an up-to connect the printer and PC if you use the USB cable with Starter Cartridges, approximately 400 prints Level Color Mode In order to conserve ink the printer can be used in graphic images only (text is reduced by almost 50%, the...
Support Guide - Page 8

... Server 2003. • You must use USB 1.1 if you use either USB 1.1 or USB 2.0. Bundled Utilities: # Utility Name 1 SmartNetMonitor for Admin 2 SmartNetMonitor for Client (Prepachaged) 3 Printer Utility for Terminal Service and Citrix MetaFrame environment support Limitations These limitations apply to the use of Windows XP. *6...See 1-3. Optional Utility # Utility Name 1 DeskTopBinder...
Support Guide - Page 9

..." feature of each OS.. Macintosh: Mac OS 8.6 - 9.2.X (OS X Classic) Mac OS X Native (v. 10.1 or Later) PostScript3 N/A N/A Printer Utility for MAC N/A N/A RPCS for Windows NT. • Windows NT does not support a USB connection to the printer. Y - XP Y - Terminal Service and Citrix MetaFrame: Server Driver RPCS WIndows Server 2003 No WIndows2000 Server No Windows...
Support Guide - Page 10

... Printing Mirror Image Print Negative Image Print Dithering Edge Smoothing Toner Saving Watermark Form Overlay Header/Footer Adjust image position Binding Margins User ID User Code Rotate Print Reverse Order Print Do not print Blank pages Edge to Edge Print Level Color mode RPCS Raster N/A N/A N/A N/A Yes Yes Yes Yes Yes Yes...
Support Guide - Page 11

... at 32 months after installation. Yield of 750 prints), Under these target APV conditions, therefore, the ink collection unit would be due for J015) Product Support Guide MODEL: J015 11 Version 1.1 (01/08...APV assuming the following : There is 40K for the J015 (with an APV of Ink Collection Unit Expected Machine Life Replacement Period Model J015 16K prints 32 months 150K prints ...
Support Guide - Page 13

... off Push to be printed. Operation Panel Low / Ink End Indicator When the printer is in the printer buffer to cancel the print job in the printer buffer. Indicate the statuses of the print cartridges. Lights and stays on when data is offline, push to toggle the printer between online/offline. Operation Panel Key/Indicator 1 Power...
Support Guide - Page 14

... printing faintly. Product Support Guide MODEL: J015 14 Version 1.1 (01/08/08) The printer shows a 6-level dynamic display that keeps the operator informed about the status of the ink levels in the paper tray. Items needed for each ink cartridge. • Paper Input. Clean the print head when certain colors are marked with an...
Support Guide - Page 15

...its functions automatically after the ink collector unit is determined by the setting of a key pushed and held down some time to a specified email address when a printer error occurs. or bi-directional)... tray. Feeds and ejects 1 blank sheet of time. When this setting does not require changing. Saver Timer" can receive data from another interface. No alert is not loaded in progress...
Support Guide - Page 16

... to automatically detect tray paper size and type. Important: • These procedures consume ink. • Flushing consumes more about 2 minutes.) 1. Select the size of paper loaded... tray. 2. Select "Tray 1"> [#Enter]. 7. Confirm that paper is loaded in the printer> [#Enter]. 9. [Online]> "Ready" (Standby) E. To print the System Summary 1....Manual D. Press [Escape] once. 6.
Support Guide - Page 17

...Summary 1 3. System Summary 2 Ink Remaining 2. System Summary 2 Log...Ink Collector Counter 2. System Summary 3. System Summary 2 Page Count 1. System Summary 2 System Summary 1 2. System Summary 1 3. System Summary 2 Machine ID 2. System Summary 2 Printer Log SC Codes (Most Recent) SP Code List Service Data 3. Page Counter 2. System Summary 2 (Machine Configuration + Error...
Support Guide - Page 19

....0.51 Service Menu 3. [ ]> "Engine Maint." Confirm that paper is about 16 pages long.) 2. H. Engine Summary Chart The Engine Summary Chart lists all the current SP code settings. 4To print the Engine Summary Chart: 1. Confirm that paper is loaded in the paper tray. (The report is loaded in the paper tray. 2. [Menu...
Support Guide - Page 20

...See details below. Firmware Update By performing firmware updates, you are allowing your printer to switch the machine on. These firmware modules cannot be connected to the ... provides improved operation. Here is a brief summary of the following order: • Printer • Ethernet Board (Can be updated only if the network interface board is installed.) • Master Controller The...
Support Guide - Page 21

... administrator privileges. Computer Power Options Before updating the firmware, in the computer power options confirm that uses the printer driver, Status Monitor, or SmartDeviceMonitor • Do not manually set to "Never". The RPCS raster printer driver for more information about this machine must be installed on the computer. Important Points 1. Self-Diagnostic Test...
Support Guide - Page 23

...Double Count. SYSTEM Ver. 0.51 Service Menu 2. [ ] or [ ]> "Engine Maint."> [#Enter]. Consists of SP codes SP1000 to 8. (Described in the SP mode press [No] to return to SP7532. Press [Escape]> "Service Menu". 1....to SP7532. Entering/Exiting SP Mode To enter SP Mode 1. allows changing the settings of the printer engine. At any level in detail below.) • Reset Settings ...

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