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Plantronics Marque M155 Support Question

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Question posted by usbarnes on July 31st, 2012

No Sound

No sound. Will not pick up caller even though set is paired with iphone

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Answer #1: Posted by Trixy on August 1st, 2012 4:20 PM

Trixy

Member since:
July 31st, 2012

Points: 120

120
points

I had the same problem yesterday and spoke with a Plantronics Tech - he told me to turn the headset off, then turn my Iphone off , restart my Iphone then restart the headset - once they connected it seemed to fix the problem...hope this helps.

Answer #2: Posted by HeadsetsDirect on August 1st, 2012 8:02 AM

HeadsetsDirect

Member since:
June 26th, 2011

Points: 110,310

80
points

Sorry but I couldn't find anything helpful on this issue. It sounds like there's a problem with the headset or phone and one of them needs to be replaced. You may want to test the headset with a different phone, to see if it is the phone or the headset that is defective.

http://www.headsetsdirect.com/

Related Plantronics Marque M155 Manual Pages

User Guide - Page 2

... say "Ignore") • Redial (2 taps) • Initiate phone's voice-dialing (2-second press) • Reconnect lost Bluetooth® connection (1 tap if the headset can't automatically reconnect) • Activate pairing mode after initial set up (press until red/white LED flashes) POWER SWITCH • On (slide to reveal green) • Off (slide to conceal green...

User Guide - Page 3

...pairing to your Android • Record a memo then email it • Learn about A2DP audio streaming • Check out product FAQs and user guide MyHeadset™ A quick download from the Android marketplace or the Apple app store gets you tips, tricks and tools for your new headset. AMP UP YOUR ANDROID OR iPHONE... Simplify the Set Up: If ...

User Guide - Page 4

...: iPhone: Settings > General > Bluetooth > On (starts the search for devices) BlackBerry® smartphone: Settings/options > Bluetooth: On > Search for devices Android™: Settings > Wireless & Networks > Bluetooth: On > Scan for the first time, you can now make a call from the list of introducing your headset to turn it with your phone. CONNECT TO YOUR PHONE PLT_M155 "Pairing...

User Guide - Page 5

... of the two alternate size eartips. To remove the eartip, pull the loop of the eartip away from the speaker stem. (Don't pull on the headset. Try on the speaker base and stem.) If the gel eartip feels loose or tight in your left or right ear.

User Guide - Page 6

...streaming audio resumes playback. To answer a second call from the second paired phone. Use Your Voice After being prompted by the headset, you must end the current call (tap Call button) so new...then tap the Call button once or manually reconnect via the phone's Bluetooth device menu. With the headset powered on a call, you will pause to allow you to answer or ignore the incoming call...

User Guide - Page 7

... Talk Time Standby Time Operating Distance (Range) Headset Weight Charge Connector Battery Type Charge Time (Maximum...Micro USB charging Rechargeable non-replaceable lithium ion polymer 2 hours for full 5V DC - 180mA Bluetooth v3.0 Hands-Free (HFP) Profile 1.6 and Headset (HSP) Profile 1.2 Advanced Audio Distribution Profile (A2DP) 32°F - 104°F (0 - 40°C) 32°F - 104°...