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Question posted by dsfisher on June 21st, 2015

The Vacuum Cleaner Had Been Turned Off For A Few Days. Did Not Have Problems

previously. But now will not switch on. The rotor motor on the attachment does work when set to "carpet" so there must be no overall electrical problem. But nothing goes on when set to "floor" and the suction does not go on with either setting. I thought might have been thermal protector that caused this from previous use and hadn't reset, so unplugged it and waited but still doesn't work, so may be fault in reset or another cause. Any suggestions? Thank you

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Answer #1: Posted by TechSupport101 on June 21st, 2015 10:33 PM

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TechSupport101

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No sanction is caused by a clogged Vacuum hose. A No vacuum run is caused by a bad drive motor. Particularly if the motor is found to be receiving power when tested. Otherwise, it may be a broken circuitry. Here is a troubleshooting guide that might be of some help.

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Related Panasonic MC-CG937 Manual Pages

MC-CG937 Owner's Manual (English, Spanish, French) - Page 3

... VACUUM CLEANER 22 Power Cord ...22 On/Off Switch ...24 Telescopic Wand Adjustments 24 Handle Adjustments...26 Suggested Pile Height Settings 26 Using Tools...28 Vacuuming Tips...32 FEATURES...34 Overload Protector...34 Edge Cleaner ...34 Power Nozzle Storage 36 Thermal Protector ...36 Hose Swivel ...38 Suction Control ...38 ROUTINE CARE OF VACUUM CLEANER 40 Changing Dust Bag...40 Motor...

MC-CG937 Owner's Manual (English, Spanish, French) - Page 6

... such as tripping over power cord or vacuum cleaner. • Use vacuum cleaner and accessories only in a dry, indoor area. DO NOT store vacuum cleaner outdoors. not chairs, tables, steps, stairs, etc. • Store vacuum cleaner promptly after each use to the Panasonic family of carpet or floor covering. WARNING TO AVOID ELECTRICAL SHOCK Never vacuum damp or wet surfaces or liquids...

MC-CG937 Owner's Manual (English, Spanish, French) - Page 9

... attachments. 2. DO NOT put on chairs, tables, etc. Keep hair, loose clothing, fingers, and all controls before unplugging. 13. The fumes from heated surfaces. 7. Always turn off all parts of body away from outlet when not in place. 17. IMPORTANT SAFETY INSTRUCTIONS When using your vacuum cleaner. To reduce the risk of fire, electrical shock...

MC-CG937 Owner's Manual (English, Spanish, French) - Page 18

... Hose ➢ Line up the hose latch tab and notch in canister hood and insert hose into wand until it snaps in place. NOTE: The vacuum cleaner will not start unless hose is not twisted.

MC-CG937 Owner's Manual (English, Spanish, French) - Page 20

...ña Slot Fente Ranura TO ATTACH CADDY ➢ Align the tab on the tool storage cover. Tool Storage (Inside) Logement des accessoires Almacenamiento para herramientas Cover Release Button Loquet de dégagement Botón de liberation Tool Storage ➢ Tools are stored on-board the vacuum cleaner in the tool storage area. ➢...

MC-CG937 Owner's Manual (English, Spanish, French) - Page 22

... outlets near the floor. ➢ Pull cord out of canister to install the proper outlet. Always unplug from electrical outlet before servicing. If it is wider than the other injuries. DO NOT CHANGE THE PLUG IN ANY WAY. TO OPERATE VACUUM CLEANER CAUTION Moving parts! To reduce the risk of electrical shock, this vacuum cleaner has a polarized...

MC-CG937 Owner's Manual (English, Spanish, French) - Page 24

turns on canister motor CARPET FLOOR only ➢ CARPET - HIGH ➢ OFF LOW POWER ➢ FLOOR - turns on both canister and Power Nozzle motors OFF Telescopic Wand Adjustments... ➢ Unplug the vacuum cleaner. ➢ Hold the plug while rewinding to hold the Power Nozzle with your hand or foot. - 24 - On-Off Switch ➢ Select a switch position on the wand ...

MC-CG937 Owner's Manual (English, Spanish, French) - Page 26

... de liberación del mango ➢ Return wands to medium pile. medium to prevent the vacuum cleaner from upright position by pressing the small pedal on the handle release pedal. most carpets and bare floors. Suggested Pile Height Settings Pile Height Selector Pédale de réglage de la hauteur des brosses Pedal de selecci...

MC-CG937 Owner's Manual (English, Spanish, French) - Page 28

This could cause sparking and damage the electrical contacts. Telescopic Wand Tube télescopique Tubo telescópico Power Nozzle Tête motorisée Power Nozzle ATTACHMENTS ON WANDS ➢ If the Power Nozzle is attached, turn vacuum cleaner off before removing handle from wands. ➢ Press handle quick release, then pull to remove handle from Power...

MC-CG937 Owner's Manual (English, Spanish, French) - Page 34

TO CORRECT PROBLEM: ➢ Turn off and unplug vacuum cleaner. ➢ Check brush and brush support areas for excessive lint build-up or jamming. ➢ Clean jammed area. Plug in and turn on both sides of the Power Nozzle. ➢ Guide either side of the Power Nozzle. Edge Cleaner ➢ Active brush edge cleaners are on vacuum cleaner. TO RESET...

MC-CG937 Owner's Manual (English, Spanish, French) - Page 36

... lifted up for use and will slip out of air to the canister motor, the thermal protector turns the motor off automatically to allow the motor to cool in order to prevent possible damage to the vacuum cleaner. ➢ To correct problem, turn off and unplug vacuum cleaner, remove clogs, and/or clean/replace filters. ➢ Replace full bag if...

MC-CG937 Owner's Manual (English, Spanish, French) - Page 38

... to change vacuum cleaner suction for different fabric and carpet weight. ➢ LOW POWER decreases suction for draperies and lightweight rugs ➢ HIGH increases suction for upholsteries and carpets. Decrease Suction Control - Suction Control HIGH Increase Suction Augmentation l'aspiration Aumentar aspiración LOW POWER CARPET FLOOR Decrease Suction Dimunition de l'aspiration...

MC-CG937 Owner's Manual (English, Spanish, French) - Page 40

...; Close and latch canister hood. ➢ Plug cord into the bag (some will miss the bag and end up . See CONSUMABLE PARTS. ➢ Turn off and unplug vacuum cleaner. ➢ Pull hood release out and up, then lift canister hood. ➢ Lift bag caddy out of canister. ➢ Remove cardboard tab from service...

MC-CG937 Owner's Manual (English, Spanish, French) - Page 42

... filter occasionally and change when dirty. Be sure the filter is dry and properly installed to prevent motor failure and/or electrical shock. ➢ Turn off and unplug vacuum cleaner. ➢ Lift rubber retainer and pull out motor safety filter as shown. ➢ Replace filter. ➢ White side is mounted facing the dust bag. ➢ Filter...

MC-CG937 Owner's Manual (English, Spanish, French) - Page 44

... filter cartridge matches the direction indicated on the vacuum cleaner. ➢ Close the exhaust filter cover until it will lose its dust trapping ability. Exhaust Filter Cover Couvercle du filtre d'échappement Cubierta del filtro de escape Exhaust Filter Changing WARNING Fire and/or Electrical Shock Hazard Do not operate with a clogged exhaust...

MC-CG937 Owner's Manual (English, Spanish, French) - Page 46

.... POWER NOZZLE CARE Always follow all safety precautions before performing maintenance to do so could result in electrical shock or personal injury from vacuum cleaner suddenly starting. - 46 - Cleaning Exterior and Tools ➢ Turn off and unplug vacuum cleaner. ➢ Clean exterior using a clean, soft cloth that has been dipped in warm soapy water, rinse and...

MC-CG937 Owner's Manual (English, Spanish, French) - Page 48

... - Side Latch Languette latérale Pestillos laterales Rear Latches Languette arrière Pestillos traseros ➢ Turn off and unplug vacuum cleaner. ➢ Turn Power Nozzle over. ➢ Unscrew the two (2) Power Nozzle cover screws. ➢ Turn Power Nozzle right side up. ➢ Press handle release pedal and lower the swivel. ➢ Lift rear...

MC-CG937 Owner's Manual (English, Spanish, French) - Page 52

TO CHECK BRUSHES: ➢ When brushes are worn to do so could result in electrical shock or personal injury from vacuum cleaner suddenly starting. TO REPLACE AGITATOR ASSEMBLY ➢ Remove Power Nozzle cover, agitator cover, belt and agitator assembly. (See REMOVING BELT). ➢ Replace agitator assembly. ➢ ...

MC-CG937 Owner's Manual (English, Spanish, French) - Page 54

Removing Clogs The vacuum cleaner creates suction that picks up dirt. Check the starred areas occasionally for clogs. Rapidly moving air carries the dirt to the dust bag through , while it traps the dirt. Unplug vacuum cleaner before checking airflow. PASSAGE AIRFLOW Motor Safety Filter Dust Bag Exhaust Filter - 54 - For best cleaning results, keep the airflow...

MC-CG937 Owner's Manual (English, Spanish, French) - Page 56

.... (page 36) Power Nozzle will not run when attached. 1. Dirty agitator or end caps. 4. Clean agitaor and end caps. (page 48) 4. Adjust setting. (page 26) 2. Open suction control. (page 38) Light won't work. 1. Cord jammed. 1. Pull out cord and rewind. (page 22 & 24) Vacuum cleaner leaves marks on carpet. 1. Reset circuit breaker or replace fuse. 3. Canister hood...