Question posted by richardstomlin on January 6th, 2014
What Is The Defect Rate On On Star In A 2011 Buick Enclave.
The module on my 2011 Buick Enclave is defective and needs replaced. The car is at Cannon Buick in Lakeland, Florida and they had to order a replacement. I'm really confused as to what the defect rate is the car. It makes no sense that the amodule in a car app 24 months old would fail. The cost of your services is extremely high and any type of failure should be know by your company. Plus, I'm concered that future failures may allow for much needed coverage not being available. I asked two different people to have a supervisor call and was flat lied to. Sure hope this not an indicator for futre business dealings.
Current Answers
Answer #1: Posted by OnStarAdvisor on January 8th, 2014 3:20 PM
OnStarAdvisor
Member since:
November 13th, 2012 Points: 49,710
Member since:
November 13th, 2012 Points: 49,710
richardstomlin,
I'm sorry to hear about your experience, but glad that your dealership is working to correct the concern. I'd be happy to answer any questions you may have and ensure your service is activated successfully once it has been replaced. Please send your contact information here: http://bit.ly/10XAM43.
- Jessica
OnStar Advisor
Social Media Team
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