Motorola SBG6580 Support Question
Motorola SBG6580 Support Question
Find answers below for this question about Motorola SBG6580.Need a Motorola SBG6580 manual? We have 3 online manuals for this item!
Question posted by yahkikip on April 30th, 2014
Downstream Receive Channel Cannot Be Acquired
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Related Motorola SBG6580 Manual Pages
Brochure - Page 1
Count on Motorola's SURFboard DOCSIS®/ EuroDOCSIS 3.0 solutions to help you deliver innovative, ultra-broadband data services and advanced high-bandwidth home networking to your broadband leadership - SURFboard® SBG6580 Series Wi-Fi®Cable Modem Gateway
Strengthen your premium customers.
Brochure - Page 2
... connectivity. It's the perfect networking solution for the home, home office, or small business, allowing users to create a custom network to 8 downstream and 4 upstream channels - Cost-effective, efficient, and secure, the SBG6580 enables users to their existing resources, while benefiting from next generation high-bandwidth services.
Increased Data Rates
Utilizing the power of...
Brochure - Page 3
...802.11n at 5 GHz to eliminate wires altogether.
The SBG6580 is a compelling networking option for operators and consumers. The SBG6580's 802.11n integrated access point eliminates the need for ... 3.0 certified
Channel bonding of up to 8 downstream and 4 upstream channels increasing data rates of well over 300 Mbps in DOCSIS and 400 Mbps in EuroDOCSIS in the received (downstream) data stream...
Brochure - Page 6
...5120 kHz
modulation rate
Output Impedance
75 Ω (nominal)
SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway
Specifications
GENERAL SPECIFICATIONS
UPSTREAM
DOCSIS/EuroDOCSIS ...+56 dBmV
(all modulations), where:
DOWNSTREAM
Pmin = +17 dBmV, 1280 kHz
Modulation
64 or 256 QAM
modulation rate
Downstream Channel Capture Two independent 32 MHz
Pmin = ...
Brochure - Page 7
... 802.11b
19 dBm +1/-1.5 dB at all rates
in all channels
IEEE 802.11g
16 dBm +1/-1 dB at 54 Mbps
in all channels
Receiver Sensitivity
> -90 dBm at 11 Mbps;
> -74 dBm...
802.11e WMM power save/U- static routing and dynamic IP
routing (RIPv1, RIPv2); SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway
Windows Vista™, 2000, or
XP or Linux®...
Brochure - Page 8
SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway Plug-and-play
Simple to set up and easy to the services provided through this equipment. Contact your service ...
User Manual - Page 3
...the DHCP Server Feature 13 Creating Wi-Fi Networks Create a Primary Wireless Network 14 Create a Guest Wireless Network 15 Create a Wi-Fi Network Using the WPS Feature 16 ...Panel...3
About Wi-Fi Protected Security Feature (WPS 4 Rear Panel...4 Installing the Modem Connecting the SBG6580 ...5
Wall Mounting the Modem...6 Wall Mounting Template...8 Connecting to the Internet PROTECT YOUR NETWORK -...
User Manual - Page 7
...wireless network product that comply with RSS-210 of the device.
The availability of the 5150-5250 MHz frequency band is designed to match the intended destinations.
CAUTION: To reduce the potential for harmful interference to indoor use of some specific channels... of Electrical and Electronics Engineers • The Wireless Fidelity (Wi-Fi) certification as defined and ...
User Manual - Page 9
NOTE: Devices received from service providers may not include the CD-ROM. The MAC label is also available at 1-877-466-8646. Before installing your purchase of a Motorola SURFboard® SBG6580 Wi-Fi Cable Modem Gateway. Introduction •
Motorola SURFboard • User Guide
1 B
1
Introduction
Congratulations on the modem's Media Access Control (MAC) label...
User Manual - Page 10
System Requirements
The SBG6580 is compatible with the following operating systems: Windows 7 Windows Vista™, Service Pack 1 or later Windows® XP, Service Pack 2 or later Mac® 10.4 or later (Ethernet connection only) UNIX® Linux®
B
Introduction •
Motorola SURFboard • User Guide
2
User Manual - Page 11
... Connected with a non-bonded upstream channel
Green and flashing
Scanning for a connection
4
Green and not flashing
Finished scanning
Green and flashing
5
Amber and flashing
No icon or LED 6
WPS
Actively scanning (show network traffic)
Successfully paired when the icon is Green WPS pairing in progress
The Wireless icon (see #5) is available. Steady...
User Manual - Page 12
...only - Indicates a data connection is ON - To increase the bandwidth available for receiving and transmitting data, your service provider may implement bonded channels for Ethernet connectivity unless specified. B
About Wi-Fi Protected Security Feature (WPS)...
Note: The USB port is not included on all SBG6580 models. DO NOT use the USB port to connect a Mac, UNIX, or Linux computer
Returns...
User Manual - Page 22
... Wi-Fi Networks •
Motorola SURFboard • User Guide
14 B
6
Creating Wi-Fi Networks
The SBG6580 supports both a Primary Wi-Fi network for you change the PreShared Key setting.
9.
Create a Primary Wireless Network
1. Enable the Primary Network. 5. Click Wireless. 3. Click Primary Network. 4. Enter the name of your Wi-Fi network by entering a PIN...
User Manual - Page 24
...wireless adapter and the operating system (Windows XP, Mac, etc.,) being added to connect.
PIN
1. The system reports when you are adding to the WPS Setup AP field. 8. Option 3 - Select Push-Button from the SBG6580...button on the device you have successfully connected. Option 2 -
Select Restore Wireless Defaults and Apply. 4. The system reports when you have a physical button...
User Manual - Page 27
...
not solve the problem, check whether the client's wireless adapter
supports the type of WEP key configured on the SBG6580,
be sure the MAC address for your problem, ...provider. If this does not solve the problem, check whether the wireless client
supports WPA.
• If you cannot receive regular TV channels, the data service will remove custom settings, including Parental Control, ...
User Manual - Page 28
...conditions:
ICON
STATUS
IF, DURING STARTUP:
IF, DURING NORMAL OPERATION:
OFF
SBG6580 is not properly
The SBG6580 is unplugged
plugged into the power outlet
FLASHING Downstream receive channel The downstream channel is lost cannot be acquired
FLASHING Upstream send channel cannot The upstream channel is lost be acquired
FLASHING IP registration is unsuccessful The IP registration is lost...
User Manual - Page 29
...DOWNSTREAM
Modulation
64 or 256 QAM
Downstream Channel Capture Two independent 32 MHz Wideband Tuners
Maximum Theoretical Data Rate
DOCSIS
343.072 Mbps (8 channels) / 42.884 (single channel) @ 256 QAM at 5.36 Msym/s
EuroDOCSIS
444.928 Mbps (8 channels) / 55.616 (single channel...256 QAM 6.952 Msym/s -15 to 15 dBmV
Bonded Channel RF Level Tolerance Input Impedance
10dBmV 75 Ω (nominal)...
User Manual - Page 31
... To include US, Canada, ETSI, World
Transmit Power Output:
IEEE 802.11b
19 dBm +1/-1.5 dB at all rates in all channels
IEEE 802.11g
16 dBm +1/-1 dB at 54 Mbps in all channels
Receiver Sensitivity: > -90 dBm at 11 Mbps; > -74 dBm at 54 Mbps
All features, functionality, and other product specifications are...
User Manual - Page 34
...
Warranty Information
SURFboard SBG6580 Wi-Fi Cable ... obligation under ordinary use, and do not allow for the exclusion of the Product will receive a Product that you can use , and (B) with this Limited Warranty or to you...media on which it is impossible for Motorola to know the purposes for which you acquired this Product or the uses to accident, misuse, neglect, alteration, Acts of the...
Installation Guide - Page 2
....
575425-001-b 8/10
The Problem
Power icon is not visible
Cannot connect to Wireless Network
Cannot receive or send data
The Solution
Check that your cable modem gateway is plugged into a... service names are trademarks or registered trademarks of their respective owners. SURFboard® SBG6580
Wi-Fi Cable Modem Gateway
Troubleshooting
Before calling for technical support, try restarting your...
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