Motorola SB6121 Support Question
Motorola SB6121 Support Question
Find answers below for this question about Motorola SB6121.Need a Motorola SB6121 manual? We have 2 online manuals for this item!
Question posted by azizzengad0 on February 27th, 2014
How To Update Motorola Sb6121 Firmware Charter
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Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
... Information Introduction In the Box ...1 Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6
Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7
Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10...
Installation Guide - Page 4
...this device is included with the device.
• Comply with all safety precautions. SB6121 Cable Modem • Installation Guide
iv
Uncontrolled Document Retain the instructions for easy access when disconnecting...of the type of this device on a stable surface.
• Avoid damaging the cable modem with national wiring codes and conform to be installed and used for example, near a ...
Installation Guide - Page 5
...of the 5150-5250 MHz frequency band is in the installation and troubleshooting instructions. SB6121 Cable Modem • Installation Guide
v
Uncontrolled Document
Some countries or regions, such as the... not installed and used in a residential environment. This device complies with your Motorola Equipment Please do not dispose of the product with the instructions, may cause undesired...
Installation Guide - Page 6
INDUSTRY CANADA (IC) STATEMENT
This device complies with Canadian ICES-003. High power radars are firmware programmed at least 20 cm (8 inches). SB6121 Cable Modem • Installation Guide
vi
Uncontrolled Document The firmware setting is restricted to match the intended destinations. This Class B digital apparatus complies with RSS-210 of the Industry Canada Rules. These...
Installation Guide - Page 7
... the Internet and other online services. You can use your service provider, some of the included items may be different. B
1
Introduction
The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to directly connect one computer in the box with the following items are included in your home...
Installation Guide - Page 9
...: Non-bonded upstream channel is connected Blue*: High-speed Internet connection with bonded upstream channels
Green: Startup process completed
Product Overview • Front Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
3
Uncontrolled Document icon does not flash
ON Green: Power is properly connected
Scanning for a downstream (receive) channel connection
Scanning for...
Installation Guide - Page 10
... icon turns blue when a high-speed Gigabit Ethernet (GigE) connection is not available in all locations.
Rear Panel
1 2
3
Product Overview • Rear Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
4
Uncontrolled Document Your service provider may be an option that is not provided by your service provider may also implement bonded...
Installation Guide - Page 11
... Internet Service provider. It contains a MAC address which is located on the bottom of the modem. The SB6121 rear panel contains the following cabling port and connectors:
ITEM 1
DESCRIPTION
Ethernet port for connecting an...cable connector
3
+12VDC Power connector
B
MAC Label
The SB6121 Media Access Control (MAC) label is a unique, 48-bit value that identifies each Ethernet network device.
Installation Guide - Page 12
... electrical wall outlet. 5.
Connect the other end of the coaxial cable to lightning could create a safety hazard and damage the product.
1. Installing the Modem • Connecting the SB6121
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
6
Uncontrolled Document Do not route the Ethernet cable outside of the cables to the Cable connector on the...
Installation Guide - Page 13
Installing the Modem • Wall Mounting the Modem
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
7
Uncontrolled Document B
Using the Energy...codes governing residential or
business cable TV and communications services.
• Follow all cables are mounting the modem horizontally or vertically.
• Make sure you mount the unit on drywall). Use anchor bolts if necessary...
Installation Guide - Page 14
...drill the holes to prevent any safety hazards. 6. After mounting the cable modem, reconnect the coaxial and Ethernet cable. 4. Re-plug the power cord...for potential damage to water, gas, or electrical lines.
1. Installing the Modem • Wall Mounting the Modem
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
8
Uncontrolled Document Position and secure the wall mounting ...
Installation Guide - Page 16
...Center to the Internet • Checking for an Internet Connection
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
10
Uncontrolled Document Select Obtain an IP...display the Local Area Connection Properties window. 7. Configuring TCP/IP for your cable modem to the Internet. Type www.motorola.com in the Address bar. Select Properties to the Internet. 1. Click Start and...
Installation Guide - Page 24
...LICENSE") CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION ("SOFTWARE") PROVIDED WITH MOTOROLA'S CABLE DATA PRODUCT (THE "CABLE DATA PRODUCT"). The Software includes associated media, any printed... in violation of the Software. B
B
Software License & Warranty
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Motorola, Inc.
Installation Guide - Page 25
... provider, as a bundled application, or otherwise, with the terms of the foregoing shall at 52.227-7013. Warranty Information
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Home & Networks Mobility ("Motorola")
What is provided with Motorola and its 3rd party licensors. Please contact your rights regarding any Product subjected to which you assume full responsibility for its...
Installation Guide - Page 26
... for details. Software License & Warranty • Warranty Information
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
20
Uncontrolled Document Motorola's warranty is governed by you or another person and whether ...all claims that you must do to obtain warranty service. IN NO CASE SHALL MOTOROLA'S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT. What you may have ...
Quick Reference Guide - Page 1
...
This increases downstream speeds up to 1 Gbps, and upstream throughput up to a minimum rate of 5 Bookmark not defined.5
Introduction
Motorola's DOCSIS 3.0 Modem includes a number of installing, configuring, and troubleshooting the Motorola SB6121 modem. Motorola's DOCSIS 3.0 modems support DOCSIS 1.x, 2.0, and new 3.0 features. This document was developed to be used by a single subscriber...
Quick Reference Guide - Page 2
...
The serial number and equipment address can be entered into power outlet or surge protector. CSG Field SERIAL NUMBER
Motorola SB6121 modem HFC MAC ID
Additional Warehouse Information CSG Equipment Type: M1 CSG Equipment Model: SB6121 CSG Equipment Mode: 0 Installation Procedure Connect one end of 5
These items will need to be found on the...
Quick Reference Guide - Page 3
...Internet
failed
parameters
5 LINK
No connection to the Transmitting or receiving Amber: A device,
SB6121 Ethernet data on the Ethernet port computer, or hub is
port is detected
connected via ...ONLINE lights are ON.
The LINK light flashes when the cable modem is performing.
Quick Reference Guide: Motorola SB6121
Front Panel Display
The front panel LEDs should not flash
disconnected...
Quick Reference Guide - Page 4
...The upstream channel was lost . Verify the power connection. Scanning downstream frequencies. Performing firmware upgrade DOCSIS 3.0 modems have dual-colored LEDs to rule out potential signal issues. If the RF levels are :
A.
To restart the Motorola SB6121:
1. Plug the cable modem back into power.
4. C. Downstream and upstream acquired. H. The upstream (SEND) channel...
Quick Reference Guide - Page 5
Quick Reference Guide: Motorola SB6121
Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup ...
