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Motorola MOTOROLA ELECTRIFY Support Question

Motorola MOTOROLA ELECTRIFY Support Question

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Question posted by Benborland on August 20th, 2013

After Doing A Hard Reset My Electrify M Will Not Send Messages Or Make Calls?!?!

I am able to access all of my apps through wifi and data but I am unable to send any type of message or make calls. When I try to send a message it fails so I check the message status and the error is Unknown, -1. Please help with this issue.

Current Answers

Answer #1: Posted by TommyKervz on August 20th, 2013 9:24 PM
TommyKervz

Member since:
January 10th, 2013

Points: 17,776,833
100
points
Greetings - Your phone was probably not activated properly on the network after the master reset. For assistance on this issue, you will have to contact your service provider using a different phone.


Hope that is helpful.
Kervz at www.satechhelp.co.za

Related Motorola MOTOROLA ELECTRIFY Manual Pages

Motorola warranty terms and conditions - Page 2

... disk). Who is not transferable. This warranty extends only to this warranty. Motorola, at its option, will at www.motorola.com/servicemyphone Phone support 1-800-331-6456 iDEN phone support 1-800-453-0920 (Boost, Southern LINC, Nextel customers) Two-Way Radios and Messaging Devices 1-800-353-2729 Canada All Products 1-800-461-4575 Initiate repair...
Getting Started Guide - Page 1

... accurate at your product. Note: The images in with your fingertips. MOTOROLA and the Stylized M Logo are the property of data, so make it later. MOTOROLA ELECTRIFY TM U.S. Cellular Customer Care: 1-888-944-9400 Welcome MOTOROLA ELECTRIFY™ keeps you connected, whether you turn on your apps. Follow family, friends, and work , or play. Touch the Launcher icon...
Getting Started Guide - Page 2

... currently are some music. • Photos: Press Camera . In the home screen: To access a notification, drag the status bar down and touch it. Messages All your messages in the home screen. Touch & hold to open network is off: Turn on your phone. For connection details, touch Menu > Advanced. Free Google Maps Google Inc. Search for...
Legal Guide - Page 3

... dropping, liquids or high temperatures. * Note: Always make sure that your mobile device or battery near a heat source.* High temperatures can potentially cause damage.* • Do contact your service provider or Motorola if your mobile device or battery has been damaged by non-Motorola batteries and/or chargers. Important: Motorola recommends you Safety, Regulatory & Legal 1 Most...
Legal Guide - Page 14

...; Monitor access-Keep your mobile device to be stolen, call 911 or other special non-emergency wireless number (wherever wireless phone service is available). • Use your mobile device with know to help . If you are speaking with you . • Call roadside assistance or a special non-emergency wireless assistance number when necessary. Privacy & Data Security Motorola understands...
Legal Guide - Page 19

... used in this Motorola mobile device, you may send your request in writing to the...Motorola mobile device, please press Menu Key > Settings > About phone > Legal information > Open source licenses. If you are uncertain about your legal advisor. MOTOROLA MOBILITY, INC. Department of Commerce or the Canadian Department of America and Canada. Please make sure that arises by Motorola...
Legal Guide - Page 20

...status. Please retain your original dated sales receipt for the United States and Canada Warranty What Does this written warranty: 18 Safety, Regulatory & Legal Motorola Limited Warranty for your Motorola... new Motorola product. warrants its mobile telephones ("Products"), Motorola-branded or certified accessories sold for use with these Products ("Accessories"), and Motorola software...
User Guide - Page 15

... the call the first number. Your phone number Find it . • To send a text message, create a contact, view a contact, or other options, touch and hold the phone to your ear, the display lights up again. Note: When you move your phone away from contacts or favorites. To answer a call a number, touch it : > Settings > About phone > Status > My Phone number Calls 13...
User Guide - Page 16

.... 3 Touch to extreme heat, "Cool Down" message screens will appear. Emergency numbers vary by a GSM or UMTS network service provider abroad. Note: Your mobile device can call under any circumstances, even when your phone is in all locations, and sometimes an emergency call the emergency number. Select a network MOTOROLA ELECTRIFY switches effortlessly between CDMA, GSM, and UMTS...
User Guide - Page 20

... open options, touch and hold a message in the Universal Inbox. • Messaging Settings to set the notification for faster viewing, and your phone will show messages in the conversation, then touch Forward message. Some file formats can be converted to HTML for each account type and more . 18 Messaging Tip: To send and receive large attachments faster, use...
User Guide - Page 21

... Touch Menu > More > Settings > Email notifications. Find it : > Gmail > Menu > Compose Enter the recipient email address and message, then touch Send. Gmail™ Create a new email Find it : > Talk Touch to change your online status message. Touch to chat with other Google Talk users on phones or on the web. Tip: Touch Menu Cc/Bcc.
User Guide - Page 26

... it online for everyone to see it, capture it, share it . Share To send the photo in a message or post it to an online photo album. To take a photo. Find it:... Press Camera Settings Picture Counter Camera Options Note: Photos are stored on your photos, see "Share photos & videos" on sharing your phone...
User Guide - Page 29

...forward facing and rear facing cameras. HD videos You can make the buttons appear). From the active camcorder viewfinder, touch Menu...light on or off to adjust for better audio capture in a message or post it online, touch . To record an HD quality video... videos to watch on an HDTV or monitor. Share To send the video in different environments: Everyday, Outdoors, Concert, Narrative...
User Guide - Page 50

... computer with a cable or a Wi-Fi network. You can use Motorola Phone Portal to unmount it or writing files on your phone is using it . View & transfer files with Motorola phone portal Your can purchase a memory card separately. When you connect your phone or type the Phone Portal URL into your computer's browser, you need to connect your...
User Guide - Page 56

... or Multi-touch keyboard. Messages From a simple text message to hear or feel your phone ring. Touch > Settings > Sound: • Volume: Touch Volume and use with two fingers and then slide them all , then use your voice-touch on maps, web pages, and photos. • Magnification window: Touch > Settings > Accessibility. Create, send, and receive them...
User Guide - Page 58

... networks are disabled. Note: When you may incur significant roaming charges when this feature is turned off -useful when flying. Other wireless voice and data services (such as calls and text messages) remain off in control Wireless manager Find it : > Settings > Wireless & networks > Mobile networks To set GSM/UMTS roaming settings, touch Allow GSM...
User Guide - Page 62

...information on a hard surface, can potentially cause damage.* • Do contact your service provider or Motorola if your mobile device can be found at www.motorola.com/recycling ...again; • If the message remains, contact a Motorola authorized service center. Motorola's warranty does not cover damage to the mobile device caused by a Motorola-approved service facility, and any ...
User Guide - Page 67

... primary responsibility-driving safely. • Dial sensibly and assess the traffic; Be able to access your mobile device without taking your mobile device, go to www.motorola.com/support 65 Make people you are talking with know your SIM card, memory card, and phone memory. If you see an auto accident, crime in progress, or other serious...
User Guide - Page 68

... your device as this may impact your privacy or data security, please contact Motorola at privacy@motorola.com, or contact your mobile device in a fire. These items should be used to help prevent unauthorized access to determine the approximate location of Motorola approved national recycling schemes, and Mobile phones which are closed and secure. This information is used...
User Guide - Page 70

...make sure that present supplemental notices for open source packages used in English only) Product registration is not required for warranty coverage. 68 Please retain your original dated sales receipt for your dated sales receipt to confirm warranty status...open source. In addition, this Motorola mobile device, please press Menu Key > Settings > About phone > Legal information > Open source...

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