Replacement Receipt

If your Michaels.com purchase does not meet your satisfaction, you may return it within six months (180 days) of purchase. To return an item (excluding sample products), the item must be new, unused and in its original packaging. You may return the item to a Michaels store or by mail. If you want to return an item by mail, follow steps below:

1. Call Customer Care at 1-800-MICHAELS (1-800-642-4235).
2. Our agent will prepare and provide a return shipping label via email.
3. Print the return label and adhere it to your package.
4. Drop-off the package at your nearest UPS location.

Without a Receipt (In Stores):

If you would like to return an item (excluding sample products) but do not have the receipt (packing slip or confirmation email), you will be required to present a valid photo ID (Acceptable forms of ID include U.S., Canada or Mexico Driver's License, U.S. state-issued ID, Canadian Provincial ID, Passport or U.S. Military ID). Michaels will make every attempt to assist in locating a receipt by offering receipt look-up for online or in-store purchases made with your Michaels Rewards number. For receipts located, returns will follow the Return with Receipt method. The item value will be verified and retained by the Michaels team member.

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