How To Get An Extension On Phone Bill

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If you'd like to extend the due date on your bill, we can help.

Payment extension information:

• A down payment is required within 24 hours of setting up the extension.
  • Down payment goes toward total amount due.
  • Down payment can be made over the phone by debit, credit or check.
  • Down payment can be made in retail within 24 hours of setting up the extension if paying with cash.
• Extensions are due 15 days from your due date.
• Text reminders are sent prior to the extension due date.
• Extensions not paid as agreed result in disconnection of service.
  • Full payment is required to restore service.
  • A reconnect fee of $19.99 per line applies.
• Payment extensions are unable to be set up for your first bill.

To set up a payment extension, please contact customer service.
To learn about ways nTelos can help lower your bill and avoid extensions and additional fees, click here.

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