Metro Phone

if my phones not turnin on at all whats so ever. even though i put it on charge, can i go up to metro n get another phone free? or do i have to buy a new phone? i just paid my bill yesterday.

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Answer #1: Posted by TommyKervz on September 26th, 2014 10:22 PM

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TommyKervz

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Try the follow before you take the phone back

1. Remove the battery

2. Connect the phone on charger without the battery

3. Press and hold the pwoer button for 15-20 sec

4. Put the battery back to the phone

and wait for 5-10 sec to see if the phone is charging if not then you can take it back to the shop

All phone's purchased from Metro pcs have a 1 year limited manufacture warranty. If the phone has physical damage (cracked screen, drop damage to housing) this will void the warranty and you will have to buy a new phone. Water damage will also void this warranty. For the first 30 day's a warranty exchange is free of charge after 30 day's there may be a $15 fee applied when you receive your replacement. The replacement will more than likely have to be ordered and will take 3-5 business day's to be shipped to the location. Water Damage and Physical Damage are covered under insurance which is $5 per month and there will be a deductable for the replacement. Insurance replacement's are shipped directly from Asurion and are not able to be done in store. For more information on how to make an insurance claim see the links below.