Mesa Riverview In Mesa Arizona

ordered a cheeseburger NO KETCHUP...simpe request and the lady handed it to me at the window and said" cheeseburger NO ketchup" Took a bite and it was nothing but KETCHUP on it. I am allergic to tomatoes so barely made it hope for a shot. Law suit? Tried to call back numerous times but phone just rings and rings. Have pictures of the slip that says no KETCHUP. My shots are $230 each. Think I am going after McDonald's for this.

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Answer #1: Posted by Odin on February 20th, 2017 6:04 PM

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Odin

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Your question seems to be "Law suit?," and I have to tell you that the volunteers like me who answer these questions are not lawyers, so I don't know how much weight you want to give these answers. However, I can tell you that prospects for any lawsuit would depend on monetarily quantifiable damages that could be shown [proved] to be the direct result of the tort [what you're complaining about]. Some lawyers offer free consultation for such cases, and you may want to seek one such--but unless your damages run into many thousands of dollars I would not expect a lawyer to accept the case.

Short of a lawsuit, there are other steps you could take:

Call customer service, and politely but firmly ask for a manager (use the contact information here--https://www.contacthelp.com/mcdonalds/customer-service)
Complain to corporate: use the corporate contact information here--http://www.corporateofficeowl.com/mcdonalds/Corporate%20Office
Complain to one of the applicable consumer agencies, as listed at https://www.usa.gov/state-consumer/
Consider a complaint site like https://www.gripeo.com/ or http://www.consumeraffairs.com/, or to https://www.yelp.com/, each of which is designed to get action from the offending companies

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.