Problems Getting Connected

My son was using my magic jack while away at college. Now that he has returned home I am trying to connect my magic jack to my computer and it does not work.

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Answer #1: Posted by Odin on June 17th, 2012 10:06 AM

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Odin

Member since:
April 10th, 2010

Points: 41,236,700

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Sorry you're having problems. magicJack says to plug your magicJack into the new computer and wait for the software to appear. You will not have to register your magicJack again. (Only one magicJack may be used on a computer at a time.)

Your magicJack may not work properly, or at all

if you're not logged on to your Windows user account,
if it's not running,
if it's not secured in the USB port,
if the phone cord is not secured or is broken,
if you're not connected to the Internet,
if without a powered USB hub several phones are used to generate power from a USB port,
or if your magicJack device is defective.

If the device is not defective, these simple actions may resolve the problem. Or you may try these instructions.

If it's too late to return the device, you can seek a resolution with your credit card company or with the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221 or 2005 Apalachee Pkwy., Tallahassee, FL 32399.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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