Keep Old Phone Number With Magicjack Plus Cannot Make Phone Call

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Answer #1: Posted by TommyKervz on November 13th, 2013 1:35 AM

This answer was accepted by the poster of the original question.

TommyKervz

Member since:
January 10th, 2013

Points: 17,776,793

1,100
points

Greetings:

On your softphone, please do the following:

Click "Menu" on the top right-hand corner
Click "Advanced Users"
Click "Restart"

If that does not work:

Please check that your computer's date and time are correct.

If that does not work:

Please Click Here to download and run the upgrade.

If that does not work:

Disable any antivirus that may be running on your system and try again.

If that does not work:

Please open port 49152-65535 UDP on ALL firewalls and your router, if

you have one. (Router ports can be opened via the web application

applicable to your router).

Restart magicJack again by following the three steps above.

How to access Web Application for router

Start > Run > Type in cmd > Press ENTER

A command prompt will open

Type ipconfig > press ENTER

Make note / write down name of the default gateway and IP address

Open your Internet Browser

Type in the default gateway IP (Example: 192.168.1.1)

Type in Username and Password

Find "Port Forwarding" and Forward Port 49152-65535 UDP for the IP address you located earlier.

Restart your magicJack and try again.

Activate a Live Chat help from here if all esle fails.

Hope that is helpful.
Kervz at www.satechhelp.co.za

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