Need Help With Magic Jack

Need help getting a dial tone and getting the magic jack working.

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Answer #1: Posted by Odin on April 20th, 2012 8:03 AM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,690

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Your magicJack may not work properly, or at all

if you're not logged on to your Windows user account,
if it's not running,
if it's not secured in the USB port,
if the phone cord is not secured or is broken,
if you're not connected to the Internet,
if without a powered USB hub several phones are used to generate power from a USB port,
or if your magicJack device is defective.

If the device is not defective, these simple actions may resolve the problem. Or you may try these instructions. If the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html.

If it's too late to return the device, you can seek a resolution with your credit card company or with the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221 or 2005 Apalachee Pkwy., Tallahassee, FL 32399.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

MagicJack Knowledge Base Results

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Self-Service Support
.... Now place a call using a different phone with magicJack? If your telephone or headset. Does the person I am calling also need to Call" please contact Tech Chat for additional trouble shooting help. Please make sure that you also hear a dial tone on your magicJack softphone does not read "Ready to own a magicJack? Do I have traditional...
Self-Service Support
... also hear a dial tone on your magicJack connected to Call" please contact Tech Chat for additional trouble shooting help. If the call goes through, please try using the softphone dial pad on your magicJack. magicJack does not recognize digits being pressed on the telephone handset Does the person I am calling also need to Call" and...
Self-Service Support
...magicJack. and log into your account, using the email address and password that you need to a cell phone? You will be listed in directory assistance? How is the call... through your magicJack, with a cell phone? You have NO dial tone? Enter the phone number you need to my cell phone? Can I dial International Calls? Please remember that you used when you registered. Can...