My Magicjack Has Stopped Working.. I Have Been A Customer For At Least 4years. N

no lights, no anything. I really need my long distance ASAP. I have a new desktop computer and it still don't work. please help soon. I'm still paying the bill and have no service for 3days now. Do you send me a new one or how does it work? I have the magicjack plus. . Name- Cathy Lowery You can reach me at ..Please hurry and help me. I'm not sure if my email # is 20 or 50. HELP HELP AND HELP SOME MORE:::::PLEASE

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Answer #1: Posted by Odin on July 10th, 2014 5:55 AM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,690

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magicJack’s customer support is for the most part magically lacking. The phone number of 561-594-9925 is for billing matters only, and seeking either that phone help or chat help (at www.magicjack.com/techchat) will likely prove a waste of your time.

Your magicJack may not work properly, or at all [partial list]:

if your magicJack is not running,
if it's not properly secured,
if the phone cord is not secured or is broken,
if you're not connected to the Internet at a sufficiently high speed,
if without a powered USB hub several phones are used to generate power from a USB port,
or if your magicJack device is defective.

You may wish to try these instructions. You can also reset the device, as explained here. Or consider "Running MagicJack as System" as outlined here.

If however the device is defective, you may be able to return it. If you bought it from magicJack, the instructions are at http://my.magicjack.com/returns.html.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Answer #2: Posted by TechSupport101 on July 10th, 2014 12:53 AM

TechSupport101

Member since:
May 24th, 2013

Points: 12,171,305

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Hi. Try the FAQs here

http://www.magicjack.com/faq/

If those be to no avail, then reach out to the MJ's Customer Service via Live Chat for further assistance from here

www.magicjack.com/techchat/

Phone: 561-594-9925

www.satechhelp.co.za

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