The Magic Jack Plus Keep Shutting Off And Drops Calls

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Answer #1: Posted by Odin on February 20th, 2014 5:05 PM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,680

1,100
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I don't agree that it's normal, even though magicJack is burdened with more problems than its competitors. In fact many users are quite happy with the product.

Your magicJack may not work properly, or at all [partial list]:

if your magicJack is not running,
if it's not properly secured,
if the phone cord is not secured or is broken,
if you're not connected to the Internet at a sufficiently high speed,
if without a powered USB hub several phones are used to generate power from a USB port,
or if your magicJack device is defective.

You may wish to try these instructions. You can also reset the device, as explained here. Or consider "Running MagicJack as System" as outlined here.

If however the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Answer #2: Posted by TheWiz on February 20th, 2014 4:03 PM

TheWiz

Member since:
October 13th, 2011

Points: 25,383,434

100
points

Unfortunately that's normal for MagicJack.

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