Refund

I ordered a dress for my Flower girl for my wedding reception. I was charges 3 times for the dress on my account and now have received the dress damaged. customer service says I as only charged once although my bank statement shows 3 times and I can't seem to find a customer service representative that understands that I am telling them that the dress is damaged . I just want my money back at this point.

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Answer #1: Posted by Odin on December 13th, 2016 7:24 PM

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Odin

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April 10th, 2010

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Sorry for your problems. Here are some steps to consider (in case you haven't done them):

Call back customer service, and politely but firmly ask for a manager (use the contact information here--https://www.contacthelp.com/Lord%20and%20Taylor/customer-service)
Complain to one of the applicable consumer agencies, as listed at https://www.usa.gov/state-consumer/
Complain to corporate: use the corporate contact information here--http://www.corporateofficeowl.com/
Consider a complaint site like https://www.gripeo.com/ or http://www.consumeraffairs.com/, or to https://www.yelp.com/, each of which is designed to get action from the offending companies

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.