Lexmark X544 Support Question
Lexmark X544 Support Question
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Question posted by clare on November 29th, 2011
What Is A Defective Imaging Kit?
I have replaced the imaging kit in our lexmark x544 not long ago and now it is saying defective imaging kit. What is this?
Current Answers
Answer #1: Posted by LexmarkListens on December 2nd, 2011 2:02 PM
LexmarkListens
Member since:
July 1st, 2011 Points: 1,410,540
Member since:
July 1st, 2011 Points: 1,410,540
This may be caused by one of the toners, try to remove the each toner one at a time, if removing the yellow( cyan magenta or black changes the error to missing cartridge error then that cartridge needs to be replaced.
If you need further assistance please send us an email on the address provided below or you may contact Lexmark Technical Support.
Lexmark Listens
Phone:
USA: 1-800-539-6275
Canada: (877) 856-5540
UK: 0800 121 4726
South Africa: 0800 981 435
Related Lexmark X544 Manual Pages
Wireless Setup Guide - Page 7
Push in the green touch points on each side of the cartridges to open the top cover. Setting up the printer
7 Remove the toner cartridges by lifting the handles and then gently pulling away from the imaging kit. Slide the release latch to the left and lift to release the side panel, and then remove it.
User's Guide - Page 7
... computer 176
Ordering supplies...177
Ordering toner cartridges...177 Ordering imaging kits ...178 Ordering a waste toner bottle...178
Replacing supplies...179
Replacing the waste toner bottle ...179 Replacing a black imaging kit ...182 Replacing a black and color imaging kit ...188 Replacing a toner cartridge...193 Replacing a developer unit ...195
Cleaning the exterior of the printer...201...
User's Guide - Page 122
... Imaging Kit Waste Toner Bottle
Paper Menu
Default Source Size/Type Paper Texture Paper Weight Paper Loading Custom Type Custom Scan Sizes Universal Setup
Reports
Menu Settings Page Device Statistics... Network Setup Page Wireless Setup Page Shortcut List Fax Job Log Fax Call Log Copy Shortcuts E-mail Shortcuts Fax Shortcuts Profiles List Print Fonts Print Directory Print Defects...
User's Guide - Page 123
... trays are in the Paper Menu.
• Tray 1 (standard tray) is nearly empty, and print quality problems
Invalid
may result. Replace
Missing or Defective
OK
Unsupported
Imaging Kit OK Replace Black Imaging Kit Replace Black and Color Imaging Kit
Shows the status of the imaging kit
Waste Toner Box Near Full Replace Missing OK
Shows the status of paper are automatically linked.
User's Guide - Page 163
...NOT TOUCH
The printer is too long to clear. Fax failed
The fax failed to clear.
Insert Tray
Insert the specified tray into the printer. Low
Replace the toner cartridge, and then wait...
Wait for the message to clear. With Hex Trace selected, all data sent to clear. Imaging Kit
Replace the imaging kit, and then press
to print a color fax. Warning-Potential Damage: Do not turn the ...
User's Guide - Page 168
... change the mode to the printer.
Try one .
31 Defective Imaging Kit
Replace the imaging kit.
Reconnect the camera. Contact your system support person.
Warning-Potential...of the buffer. • Cancel the current print job. Unsupported USB device, please remove
Remove the unrecognized USB device. Use camera controls to print
A recognized PictBridge-compatible camera is attached to...
User's Guide - Page 178
...
Part number C544X1MG
C544X1YG
C544X2KG C544X2CG C544X2MG C544X2YG C546U1KG C546U2KG
C540, C543, and X543 series
Not supported
C544, X544, and X546 series
Not supported
Not supported Not supported Not supported Not supported Not supported Not supported
Ordering imaging kits
When Replace black and color imaging kit or Replace black imaging kit appears, order a replacement imaging kit.
User's Guide - Page 183
3 Remove the toner cartridges by lifting the handles, and then gently pulling away from the imaging kit.
4 Remove the right side cover. 5 Press the green levers on each side of the waste toner bottle, and then remove it. Maintaining the printer
183
User's Guide - Page 184
... the yellow, cyan, and magenta developer units.
9 Unpack the replacement black imaging kit. Leave the packaging on the sides, and then pull the imaging kit out. Maintaining the printer
184
Warning-Potential Damage: Do not touch the underside of the imaging kit. 6 Lift the blue levers on the imaging kit, and then pull it toward you.
7 Press down on...
User's Guide - Page 221
... the Paper menu. 2 Before sending the job to the correct positions for the paper size loaded. Dark lines
The imaging kit may be defective. If Black and color imaging kit life warning orBlack imaging kit life warning appears, replace the imaging kit. Gray background
CHECK THE TONER DARKNESS SETTING
Select a lighter Toner Darkness setting:
• From the printer control panel...
User's Guide - Page 222
... cyan, magenta, yellow, and black.
Try one or more of the following :
A TONER CARTRIDGE MAY BE DEFECTIVE
Replace the defective toner cartridge. The black imaging kit contains black only. Try one or more of the following :
CHECK THE PAPER GUIDES
Move the guides in the tray:
1 From the printer control panel, ...
User's Guide - Page 224
... CHECK THE PAPER GUIDES
Move the guides in the tray to determine the cause of the repeating defects. Try one of the following:
CALIBRATE THE COLOR
The printer automatically calibrates the colors whenever a new imaging kit is replaced, then you are possible solutions. Follow the instructions on one or more of the vertical lines...
User's Guide - Page 225
Note: The printer has two types of imaging kits: a black and color imaging kit, and a black imaging kit. The black and color imaging kit contains cyan, magenta, yellow, and black. CHECK THE PAPER
Avoid textured paper with rough finishes.
THE IMAGING KIT MAY BE WORN OR DEFECTIVE
Replace the imaging kit. The black imaging kit contains black only.
A TONER CARTRIDGE MAY BE LOW
When 88 ...
User's Guide - Page 226
... the selected setting to a lower value, and then press .
Calibrating appears. Print is detected.
A TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge.
Troubleshooting
226 If a cartridge is too high.
1 From the printer control panel, press . 2 From ...THE COLOR
The printer automatically calibrates the colors whenever a new imaging kit is too dark
These are possible solutions.
User's Guide - Page 227
... are possible solutions.
Note: The printer has two types of the following:
THE IMAGING KIT MAY BE WORN OR DEFECTIVE
Replace the imaging kit. The black and color imaging kit contains cyan, magenta, yellow, and black.
THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER
Replace the used print cartridge with a new one or more of the following :
Troubleshooting...
User's Guide - Page 229
...users, specify the type from the Print dialog.
These are possible solutions.
Uneven print density
Replace the black and color imaging kit. Solving color quality problems
This section helps answer some basic color-related questions and describes how ...Color has shifted outside of the following:
A TONER CARTRIDGE MAY BE DEFECTIVE
Remove and reinstall the toner cartridges. Troubleshooting
229
User's Guide - Page 252
...173 293.02 Flatbed Cover Open 173 294 ADF Jam 174 30.yy cartridge missing 168 31 Defective Imaging Kit 168 34 Short paper 169 35 Insufficient memory to support Resource Save feature 169 37 Insufficient memory...many trays attached 171 59 Incompatible tray 171 650-sheet duo drawer
installing 30 loading 53 82 Replace waste toner box 171 82.yy Waste toner box missing 171 840.01 Scanner Disabled 174 ...
User's Guide - Page 255
... 73 canceling from Windows 73
print quality cleaning the scanner glass 202 replacing developer unit 195 replacing imaging kits 182, 188 replacing the waste toner bottle 179
print quality test pages, printing 72 print...02 Flatbed Cover Open 173 294 ADF Jam 174 30.yy cartridge
missing 168 31 Defective Imaging Kit 168 34 Short paper 169 35 Insufficient memory to support
Resource Save feature 169 37...
User's Guide - Page 256
...Replace Black Imaging Kit 182 Replace Color Imaging Kit 188 Replace PC Kit 167 Replace Unsupported
Cartridge 169 Scan Document Too Long 167 Scan to USB failed 167 Scanner ADF Cover Open 167 Sending pXX 167 Standard Exit Bin Full 167 Tray Empty 167 Tray Low 167 Tray Missing 168 Unsupported Mode 168 Unsupported USB device...using 43 recycling 237
Lexmark packaging 47 Lexmark products 47 toner ...
Maintenance Manual - Page 5
...C540, C543, and X543 series C544, X544, and X546 series Not supported
Not supported
Not supported Not supported Not supported Not supported Not supported Not supported
Ordering imaging kits
When Replace black and color imaging kit or Replace black imaging kit appears, order a replacement imaging kit. Part name Black and Color Imaging Kit Black Imaging Kit
Part number C540X71G C540X74G
Ordering...
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