Lexmark X364dn Support Question
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Question posted by MyDeltak on June 24th, 2014
Lexmark X363dn Communication Error When Trying To Scan
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Related Lexmark X364dn Manual Pages
Wireless Setup Guide - Page 33
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_33_a02e.png)
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_33_a02e.png)
... Access Control) address MAC filtering
network adapter/card network hub network name ping printer nickname router security key
A setting for a wireless device that lets it communicate directly with each other wireless devices using . A password, such as a WEP key or a WPA pass phrase, used by DHCP servers
An IP address automatically assigned by the...
User's Guide - Page 95
![](/manualimages/c/6/lexmark-264dn-users-guide-d00f449_95_0a26.png)
![](/manualimages/c/6/lexmark-264dn-users-guide-d00f449_95_0a26.png)
... the Software and Documentation CD, you receive an error, "No fax modems were found", follow these directions... menu, choose Add Printer. b Select the printer from the Lexmark Web site at www.lexmark.com. c From the Print Using pop-up menu, choose Fax...you can download the driver from the dialog that lets the computer communicate with the printer. If you need to install the software after ...
User's Guide - Page 181
![](/manualimages/c/6/lexmark-264dn-users-guide-d00f449_181_c406.png)
![](/manualimages/c/6/lexmark-264dn-users-guide-d00f449_181_c406.png)
....
39 Complex page, some data may be defective and require replacing.
54 Network software error
The printer detects that a network port is installed, but cannot communicate with it. If the error message remains, the flash memory may not have printed
Try one or more of the following :
• Press the arrow buttons until Continue...
User's Guide - Page 182
![](/manualimages/c/6/lexmark-264dn-users-guide-d00f449_182_0f0d.png)
![](/manualimages/c/6/lexmark-264dn-users-guide-d00f449_182_0f0d.png)
...8226; Upgrade (flash) the network firmware in the printer or print server.
54 Standard network software error
Try one or more of the following:
• Turn the printer off, and then remove extra ...on.
• Press to clear the message and continue printing.
58 Too many flash options installed
Try one or more of the following:
• Press the arrow buttons until Continue appears, and then ...
User's Guide - Page 192
![](/manualimages/c/6/lexmark-264dn-users-guide-d00f449_192_faab.png)
![](/manualimages/c/6/lexmark-264dn-users-guide-d00f449_192_faab.png)
...ERROR MAY HAVE OCCURRED IN THE PROGRAM
Turn off and then back on . • The printer cable is securely attached to the printer and the host computer, print server, option, or other network
device... Try one or more of these possibilities, turn the printer off and then restart the computer. THE SCAN RESOLUTION MAY BE SET TOO HIGH
Select a lower scan resolution. Troubleshooting
192
Scanning ...
User's Guide - Page 193
![](/manualimages/c/6/lexmark-264dn-users-guide-d00f449_193_d195.png)
![](/manualimages/c/6/lexmark-264dn-users-guide-d00f449_193_d195.png)
... the size from a computer
These are possible solutions.
Poor scanned image quality
These are possible solutions. Try one or more of the following :
CHECK THE DISPLAY FOR ERROR MESSAGES
Clear any error messages. ADJUST THE SCAN RESOLUTION
Increase the resolution of the original document is satisfactory. Try one or more of the following :
CHECK THE DOCUMENT...
User's Guide - Page 210
![](/manualimages/c/6/lexmark-264dn-users-guide-d00f449_210_2a2b.png)
![](/manualimages/c/6/lexmark-264dn-users-guide-d00f449_210_2a2b.png)
...errors. Evaluation and verification of express or implied warranties in which it operates. For Lexmark technical support, visit support.lexmark.com.
If you don't have access to the information herein; Changes are the user's responsibility. Improvements or changes in conjunction with local law: LEXMARK...name: Lexmark X264dn, Lexmark X363dn, Lexmark X364dn, Lexmark X364dw Machine...
User's Guide - Page 211
![](/manualimages/c/6/lexmark-264dn-users-guide-d00f449_211_9f5f.png)
![](/manualimages/c/6/lexmark-264dn-users-guide-d00f449_211_9f5f.png)
... Class B digital device, pursuant to Part 15 of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington, KY 40550 (859) 232-3000
Notices
211
The manufacturer is encouraged to try to correct the interference by unauthorized changes or modifications to this device may cause harmful interference to radio communications. Any questions regarding...
User's Guide - Page 222
![](/manualimages/c/6/lexmark-264dn-users-guide-d00f449_222_0dd8.png)
![](/manualimages/c/6/lexmark-264dn-users-guide-d00f449_222_0dd8.png)
... egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG. You may be required to present proof of Limited Warranty
Lexmark X264dn, Lexmark X363dn, Lexmark X364dn, Lexmark X364dw
Lexmark International, Inc., Lexington, KY
This limited warranty applies to you if the product you may be a new or repaired item.
Notices
222 Slovensko...
User's Guide - Page 232
![](/manualimages/c/6/lexmark-264dn-users-guide-d00f449_232_bd72.png)
![](/manualimages/c/6/lexmark-264dn-users-guide-d00f449_232_bd72.png)
...Unsupported USB device, please
...Lexmark products 38 toner cartridges 38 WEEE statement 212 reducing a copy 73
Index
232
Remove packaging material, check 179 Remove paper from standard output bin 179 replacing
photoconductor kit 153 toner cartridge 151 reports viewing 158 Reports menu 116 resolution, fax changing 99
S
safeguarding menus 158
safety information 7, 8 Scan Center features 105 Scan...
Service Manual - Page 21
![](/manualimages/t/2/lexmark-x364dw-service-manual-7aeb611_21_cf84.png)
![](/manualimages/t/2/lexmark-x364dw-service-manual-7aeb611_21_cf84.png)
...See "Diagnostics information" on page 4-1 to verify the repair. General information
The Lexmark™ X364dw, X364dn, X363dn, and X264dn are monochrome laser printers designed for more information. After completing the... leads to determine the symptom and repair the failure. Use the error code charts, symptom index, and service checks to the correct field replaceable unit (FRU) or part.
Service Manual - Page 23
![](/manualimages/t/2/lexmark-x364dw-service-manual-7aeb611_23_0d69.png)
![](/manualimages/t/2/lexmark-x364dw-service-manual-7aeb611_23_0d69.png)
... 128MV card 256MB card Available daughter card slots Font card DLE
7013-235
7013-432
7013-436
7013-43W
Lexmark X264dn Lexmark X363dn Lexmark X364dn Lexmark X364dw
64MB 64MB
128MB 128MB
128MB 128MB
128MB 128MB
x x x x x x x x 64MB
x x x x x x x x 64MB
x x x x x x x x 64MB
x x x x x x x x 64MB
x
x
x
x
✔
✔
✔
✔
x
x
x
x
x
x
x
x
✔
✔...
Service Manual - Page 24
![](/manualimages/t/2/lexmark-x364dw-service-manual-7aeb611_24_52fc.png)
![](/manualimages/t/2/lexmark-x364dw-service-manual-7aeb611_24_52fc.png)
7013-XXX
Print quality settings
Item
7013-235
7013-432
7013-436
7013-43W
Lexmark X264dn Lexmark X363dn Lexmark X364dn Lexmark X364dw
Image enhancement technology (IET)
2 Bits/pel
✔
✔
✔
✔
4 Bits/pel
✔
✔
✔
✔
Print resolution
300 dpi
✔
✔
✔
✔
...
Service Manual - Page 25
![](/manualimages/t/2/lexmark-x364dw-service-manual-7aeb611_25_db1e.png)
![](/manualimages/t/2/lexmark-x364dw-service-manual-7aeb611_25_db1e.png)
...XXX
Compatibility and connectivity
Item
7013-235
7013-432
7013-436
7013-43W
Lexmark X264dn Lexmark X363dn Lexmark X364dn Lexmark X364dw
Datastreams
XPS
x
x
x
x
PCL 6 emulation
✔
✔...x
Ethernet 10/100 Base T
✔
✔
✔
✔
USB-B (hi-speed) device port
✔
✔
✔
✔
Fax functionality
USB-A front host port (low/full speed...
Service Manual - Page 26
![](/manualimages/t/2/lexmark-x364dw-service-manual-7aeb611_26_2e57.png)
![](/manualimages/t/2/lexmark-x364dw-service-manual-7aeb611_26_2e57.png)
... 3 pages per job and approximately 5% coverage per page. 7013-XXX
Media trays and supply capacity
Item
7013-235
7013-432
7013-436
7013-43W
Lexmark X264dn Lexmark X363dn Lexmark X364dn Lexmark X364dw
Standard input sources Integrated 250-sheet tray 50-sheet MP feeder 1-sheet manual feed slot Optional input sources 250-sheet drawer 550-sheet drawer...
Service Manual - Page 33
![](/manualimages/t/2/lexmark-x364dw-service-manual-7aeb611_33_49c7.png)
![](/manualimages/t/2/lexmark-x364dw-service-manual-7aeb611_33_49c7.png)
...of radiation Liquid crystal display Liquid Crystal Module Laser Diode Light emitting diode Long edge feed Lexmark Embedded Solution (applications) Laser Scanning Unit Low Voltage Low voltage power supply Magenta Megabyte Motor Driver Control Multifunction Device Multifunction Printer Message handling Motor interface Millimeter Modified modified read Multipurpose feeder Modem ready Masked Read Only...
Service Manual - Page 52
![](/manualimages/t/2/lexmark-x364dw-service-manual-7aeb611_52_bc56.png)
![](/manualimages/t/2/lexmark-x364dw-service-manual-7aeb611_52_bc56.png)
... bad cable and/or SCC card. Scanner Failure: pick roller engage failure
Scanner Failure: pick roller disengage failure
Scanner failure: lamp failure
Front scan module output level error
Front scan module lamp level too low: front Mono channel, Front Color channels, Front Red channel, Front Green channel, and/or Front Blue channel is...
Service Manual - Page 55
![](/manualimages/t/2/lexmark-x364dw-service-manual-7aeb611_55_7563.png)
![](/manualimages/t/2/lexmark-x364dw-service-manual-7aeb611_55_7563.png)
... "Controller board service check" on page 2-26.
959.22 Challenge secret failure
959.23 Self test failed during initialization.
959.24 EEPROM retention error
959.25 Insufficient device space during HW prog
959.26 Incremental counter reset exceeds maximum value
959.27 Increment count failed due to update the firmware, or replace...
Service Manual - Page 56
![](/manualimages/t/2/lexmark-x364dw-service-manual-7aeb611_56_9eb6.png)
![](/manualimages/t/2/lexmark-x364dw-service-manual-7aeb611_56_9eb6.png)
... support.
979.xx Flash parts failed while programing network port
Other errors
980.xx
Engine experiencing unreliable communication with the specified device
Call the next level of support.
981.xx
Engine protocol violation detected by the specified device
982.xx Communications error detected by the specified device
983.xx 984.xx
Invalid command received by the specified...
Service Manual - Page 89
![](/manualimages/t/2/lexmark-x364dw-service-manual-7aeb611_89_0a78.png)
![](/manualimages/t/2/lexmark-x364dw-service-manual-7aeb611_89_0a78.png)
... .
In , verify that the Enable Fax Receive setting is an issue with the other device receive faxes? Is the setting set to send and receive calls. Did this fix the ....
Does the MFP have reception issues with a different remote device. Go to step13.
Verify communications with only a certain remote device? Can the other device.
The issue is free of static or external noise. Go...
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