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Lexmark Pro915 Support Question

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Question posted by dotyjw on June 16th, 2013

Pro 915 Not Recognizing Ink Cartridges.

My Lexmark Pro 915's Black Ink Cartridge Needed Replacing. After Installing A New Cartridge (150), It Said I Needed To Reinsert My Other 3 Color Cartridges, Which I Did. Then It Said Reinsert Again Time After Time. I Reattached The Usb, Shut The Printer And Computer Down, Still Will Not Let Me Print. Very Frustrating!

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Answer #1: Posted by LexmarkListens on June 18th, 2013 12:50 AM

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First, make sure that you're using genuine Lexmark cartridges. If not, replace it with genuine Lexmark cartridges. If you're using genuine Lexmark cartridges, try to update the firmware of your printer. Just go to http://bit.ly/PZaAmK to download the firmware update. After the firmware update, remove the printhead and cartridges then firmly insert the printhead and cartridges.

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Related Lexmark Pro915 Manual Pages

Quick Reference - Page 2

... terminates, and you 're sending single-color tanks, we encourage our customers to Lexmark for returning empty Lexmark cartridges to : (1) use this product or the manufacturer's authorized replacements. Do not place or use only genuine Lexmark inkjet cartridges with this product or a UL Listed 26 AWG or larger replacement when connecting this printer. Use only the power supply and...

Quick Reference - Page 5

.... Recycling • Return ink cartridges for ? The latest supplemental information, updates, Support Web site-http://support.lexmark.com online customer support, and telephone support 1 Available on the installation software CD. 2 Available on the installation software CD and on the Lexmark Support Web site at http://support.lexmark.com. 5 Minimizing your old printer instead of the...

Quick Reference - Page 6

... Copy-Copy documents and photos with one‑touch, computer‑free black or color copying. When you purchased. SD/MS-Duo/MMC Notes: • Do...set of the printer that came with your printer works for the following printer models: • Lexmark Pro912 • Lexmark Pro915 • Lexmark Pro919 Printer features Depending on the features of frequently used printer settings available ...

Quick Reference - Page 13

... the home screen. View Help text messages. Access the scan menu and scan documents. Return to change the printer settings. Note: When the printer is installed in the printer. Note: The display is selected. in select printer models. 1 2 3 4 5 A Copy Scan Fax Memory Smart Device Solutions Use 1 Copy A 2 Scan 9 87 6 To Access the copy menu and...

Quick Reference - Page 14

...ink levels of 10 Layout Change Print Settings Paper Size Paper Type Photo Size Layout Use To 1 Left arrow Scroll left idle for 10 minutes. • Set screen brightness to low. 9 Wi‑Fi indicator Check the network connection status of your printer...installed cartridges. • Access cartridge maintenance and information functions. About your printer and access the network settings.

Quick Reference - Page 17

... on your needs. • Check the yield rate on the ink cartridge box, or visit www.lexmark.com/yields. • For best results, use , return this cartridge to the cartridge installation position. Replacing ink cartridges Make sure you have a new ink cartridge or cartridges before you may get more ink, order high‑yield ink cartridges. • Depending on your printer. 2 Open the...

Quick Reference - Page 22

... the Lexmark Web site. Note: Your printer may not come with these Web links, depending on the features of the printer that you purchased or the installation type (standard or custom) chosen when you installed the printer. • To take advantage of the full features of the printer that you purchased. Download and install the latest printer software. Order ink...

Quick Reference - Page 32

... set the correct ring pattern for the analog devices (fax machine, telephone, answering machine) in your computer. A Digital Subscriber Line splits your line, then you need to set the printer to install a DSL filter for the printer. Telephone and fax signals travel through the voice channel, and Internet signals pass through the other channel.

Quick Reference - Page 45

... software, do the following : • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online customer support • Contact numbers for paper jam messages, and clear any jams. • Check the ink cartridges, and install new cartridges if necessary. • Turn the printer off, wait about 10 seconds, and then turn off the...

Quick Reference - Page 47

... the wall outlet, and then pull out the power cord from the power supply. 3 After one or more information, see "Replacing ink cartridges" on the printer. A cleaning page prints. Note: Make sure the printer is printing blank pages Blank pages may be communicating. RESTART THE COMPUTER AND TRY AGAIN REMOVE AND RECONNECT THE USB CABLE...

Quick Reference - Page 49

...computers on the installation software CD. If the printer is in an office setting or in the printer memory. However, if the printer memory is full, then the printer may need to connect the printer to a ...printer runs out of ink or runs out of paper while receiving the fax, then the printer saves the fax so you are all plugged in the fax software. MAKE SURE A FAX DRIVER IS INSTALLED...

Quick Reference - Page 50

... found on a keyboard. ASCII characters are not available when Demo Mode is installed on the software installation CD for the printer and computer to access the printer over your network is like a password. A security key is secure). For most networks, the printer and the computer should be able to reestablish the connection. The Command Prompt...

User's Guide - Page 8

... of the printer that require less ink. Initial setup instructions: • Connecting the printer • Installing the printer software Find it away. • Recycle paper from discarded print jobs. • Use recycled paper. These cartridges let you adjust the darkness of the colors. • Use high‑yield cartridges. Finding information about the printer Publications What...

User's Guide - Page 14

Replacing ink cartridges Make sure you have a new ink cartridge or cartridges before you use only genuine Lexmark ink cartridges. Ordering and replacing supplies 14 • When storing new ink cartridges, make sure they are formulated to work with your printer and help extend the life of your printer. 2 Open the printer. Installing ink cartridges 1 Remove the ink cartridge from the pack,...

User's Guide - Page 18

... Access the SmartSolutions menu. 6 Ink levels icon • View the current ink levels of the installed cartridges. • Access cartridge maintenance and information functions. Access the scan menu and scan documents. Use the home screen selections to initiate an action, such as copying or faxing, or to e‑mail. Using the printer control panel buttons and...

User's Guide - Page 25

Visit the Lexmark Web site. Order ink or supplies. For Macintosh users 1 From the Finder, navigate to: Applications > select your printer folder > Web Links > Lexmark Software Updates 2 From the Web site, select your printer and then download the driver. 5 Install additional or optional software. Download and install the latest printer software. Finding and installing optional ...

User's Guide - Page 74

... telephone, failed and poor quality faxes for the printer, and slow Internet connection on the back of the printer to a distinctive ring service. Otherwise, the printer will not receive faxes even if you have set the printer to receive faxes automatically (Auto Answer On), but you need to install a DSL filter for the analog devices (fax...

User's Guide - Page 131

...Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online customer... messages, and clear any jams. • Check the ink cartridges, and install new cartridges if necessary. • Turn the printer off the printer. Press and hold for telephone customer support • Firmware...

User's Guide - Page 134

...color slots. You may be caused by improperly installed ink cartridges. CLEAN THE PRINTHEAD NOZZLES 1 Load plain, unmarked paper. 2 From the home screen, navigate to : > More Options > Align Printer An alignment page prints. Printer..., then try one or more information, see "Replacing ink cartridges" on and off slowly, then the printer is printing blank pages Blank pages may have problems...

User's Guide - Page 144

For more information, see "Replacing ink cartridges" in the User's Guide. 6 Close the printer. • Visit the Lexmark support Web site at http://support.lexmark.com or contact customer support for...sure to restore print quality. Clean or Deep Clean the printhead to install the ink cartridges into the printhead. A cleaning page prints. Proxy Error Try one or more information. Notes: &#...