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Lexmark Pinnacle Pro901 Support Question

Lexmark Pinnacle Pro901 Support Question

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Question posted by jacsvisser on December 27th, 2012

Cannot Print Cyan Ink.

I replaced all four cartridges, however the blue ink cartridge will not print. there is ink in the cartridge, however the printer does not print it. We have tried everything! Please help?!

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Answer #1: Posted by LexmarkListens on December 27th, 2012 9:59 AM
This answer was accepted by the poster of the original question.
LexmarkListens

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Have you tried updating the firmware of your printer? If not, just go to http://bit.ly/ghfW8H to download the firmware update.

If it doesn't help, perform a maintenance on the cartridges. To do that, on the control panel of your printer, press on the Ink Levels > More Options > Deep Clean Printhead.


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Related Lexmark Pinnacle Pro901 Manual Pages

Network Guide - Page 13

..., type cmd. If you will not be temporary interference from your Web browser and accessing any site. • If there are having trouble printing, try placing the computer and printer no more information, see the documentation that came with the wireless router, or contact the person who set the wireless access point to...
Fax Guide - Page 22

... prints the fax. MAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT The dialing prefix is the number or series of numbers that the dial prefix entered in the printer is correct for your network. Cannot receive faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one or more...
User's Guide - Page 8

...away. • Recycle paper from discarded print jobs. • Use recycled paper. About your ink cartridges, try using less ink than normal and are ideal for printing documents that are you to print documents using the "Clean Printhead" and "Deep Clean Printhead" features. Before replacing and recycling your printer 8 Inks in High-Yield cartridges allow you looking for reuse or recycling...
User's Guide - Page 13

...High yield cyan color cartridge 100XL 100XLA Magenta color cartridge 100 100A High yield magenta color cartridge 100XL 100XLA 1 Licensed for superior print quality, and our inks are designed to perform together for a single use , return this cartridge to work with your printer and help extend the life of your product. Ordering and replacing supplies Ordering ink cartridges Page...
User's Guide - Page 18

... brightness to low. Display item Description 5 SmartSolutions Open the SmartSolutions menu. 6 Ink levels icon • Display the current ink levels of the installed cartridges. • Access cartridge maintenance and information functions. 7 Setup icon Access the setup menu and change printer settings. 8 2-Sided icon Print on both sides of a sheet of paper. 12 9 Eco-Mode icon Activate...
User's Guide - Page 22

...; Adjust settings for the printer. • Order supplies. • Maintain ink cartridges. • Print a test page. • Register the printer. • Contact technical support. Use the Fax Setup Utility to save ink. • Schedule automatic printing of the printer. Access your printer model. Manage, edit, transfer, and print photos and documents. • Print black or text-only...
User's Guide - Page 23

... desktop, double-click the printer folder. 2 Double-click the icon of copies to print. • Print two-sided copies. •...printer utility. • Troubleshoot. • Order ink or supplies. • Contact Lexmark. • Check the printer software version installed on thecomputer. Printer software Applications are saved in the printer folder that appears on the features of the printer...
User's Guide - Page 24

...Utility (referred to as Wireless Setup Assistant) Note: Your printer may not come with cartridge installation. • Print a test page. • Print an alignment page. • Clean the printhead nozzles. • Order ink or supplies. • Register the printer. • Contact technical support. Finding and installing optional software For Windows users 1 Click or Start. 2 Click...
User's Guide - Page 33

...of the tray. • You print the envelopes in landscape orientation. •...) may cause labels to peel off during printing, resulting in a paper jam. •... designed for use with inkjet printers. • The print side of the envelopes faces down...label sheets. • The print side of the labels faces down . •...edges of the labels feeds into the printer first. • The paper guides...
User's Guide - Page 37

.... For Macintosh users a With a document open , click File  Print. b Click Properties, Preferences, Options, or Setup. d From the print options pop-up menu, choose the printer. Printing basic documents Printing a document 1 Load the paper in the ink cartridges. • Remove each sheet as it is printed when printing photos or when working with specialty media. • Select...
User's Guide - Page 55

It uses less ink and is ideal for printing text-only documents. Note: Printing in Draft or Quick Print mode uses less ink and is ideal for printing text documents. For Macintosh users 1 With a document open, choose File > Print. 2 From the printer pop-up menu for all print jobs to print photos or other high-quality documents, then you can select...
User's Guide - Page 56

... you want to pause all print jobs in the queue, then click Printer, and then clear the selection for printing text documents. Note: Printing using Quick Print uses less ink and is ideal for Pause Printing. Printing 56 The printer folder opens. 4 Right-click the printer, and then select Open or See what 's printing. 5 Resume the print job: • If you want...
User's Guide - Page 99

...ink and print a report only when a fax job is unsuccessful, then the report also includes the cause of sent and/or received faxes. How do I view the fax history of the 2-Sided icon setting. 3 Touch Accept. You can view the fax history of the printer... on both sides of the paper regardless of the printer? To print fax history reports: 1 From the home screen, navigate to History on Screen:...
User's Guide - Page 100

... want to filter the faxes that you receive are automatically forwarded until you disable it is helpful if you want to receive faxes automatically but want to be printed. e Touch Accept again. If the printer runs out of ink or runs out of the contact, and then touch Accept. Faxing 100 To disable fax...
User's Guide - Page 132

... Macintosh users 1 From the Finder desktop, double-click the printer program folder. 2 Select Printer Utility from the list. 3 Check the ink levels from the list. 3 Select Printer Home. 4 Choose your printer performs an automatic maintenance cycle every week if it is turned off. Maintaining the printer Maintaining ink cartridges In addition to the following tasks that you may...
User's Guide - Page 133

... clean them only when necessary. • Deep cleaning uses more ink, so try the Clean Printhead option first to save ink. • If the ink levels are too low, you must replace the ink cartridges before you aligned the cartridges to improve the quality of the Printer Utility dialog, click Print Alignment Page. 5 Follow the instructions on the computer screen...
User's Guide - Page 161

... broadband boxes in a WPA passphrase are A-F, a-f, and 0-9. MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTER The range of your wireless network depends on many factors, including... see if your wireless network. Note: If you are having trouble printing, try placing the computer and printer no more information, see the documentation that came with the wireless network, or...
User's Guide - Page 166

... characters. If your access point is : • From 8 to 63 ASCII characters. If you are having trouble printing, try placing the computer and printer no more of the printer in a WPA passphrase are possible solutions. The printer may be unable to join the network because of interference, its distance from other devices such as microwave...
User's Guide - Page 170

... print server installed. Troubleshooting 170 Running the wireless setup again can use Network Diagnostics to help resolve the problem. • You may see them for wireless access. Wireless print server... printing, try the following: CHECK POWER Make sure the light is displayed. • Your computer might not be prompted to connect the printer to misconfigurations that the printer ...
User's Guide - Page 180

...change. Total energy usage It is sometimes helpful to your point of purchase. IF YOU ...cartridge when replacement is available at www.lexmark.com. The power consumption levels listed in its original packaging to calculate the total product energy usage. The Power Saver Mode is the sum of ink will remain in order to that cartridge. Off mode If this single use the print cartridge...

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