Lexmark E360d Support Question
Lexmark E360d Support Question
Find answers below for this question about Lexmark E360d.Need a Lexmark E360d manual? We have 5 online manuals for this item!
Question posted by pdog on July 13th, 2011
Lexmark E 360dn
Several of the Lexmark E360dn printers fet a defective cartridge error if idle for long periods of time. Aside from power on / off is there any other solution..
Current Answers
Answer #1: Posted by barelykarla on July 13th, 2011 12:08 PM
barelykarla
Member since:
July 13th, 2011 Points: 1,130
Member since:
July 13th, 2011 Points: 1,130
You may want to check out Lexmark's site thru the link below:
http://support.lexmark.com/index?page=techlibraryKB&linkSelected=node4^subnode1&channel=techlibrarykbchannels&userlocale=EN_US&locale=EN
then type in SO5437 on the Keyword box then click on FILTER. Everything should be explained to you on what to check and do.
Answer #2: Posted by LexmarkListens on July 13th, 2011 12:18 PM
LexmarkListens
Member since:
July 1st, 2011 Points: 1,410,540
Member since:
July 1st, 2011 Points: 1,410,540
Check whether the cartridge is installed in the printer. If so, re-install it and ensure that it is properly seated inside the printer. If you already tried this and the error appears intermittently.
If this doesn't work, you may contact us on the email provided below
Lexmark Listens
Phone:
USA: 1-800-539-6275
Canada: (877) 856-5540
UK: 0800 121 4726
South Africa: 0800 981 435
Related Lexmark E360d Manual Pages
Troubleshooting Guide - Page 2
.... 2 Check for each tray.
MAKE SURE THE OPTION IS INSTALLED
Print a menu settings page and check to the printer system board. Mac OS 9 users should make sure the printer is installed
These are possible solutions.
Memory card
Make sure the memory card is securely connected to see if the option is not in...
Troubleshooting Guide - Page 5
... the printer control panel Quality menu, change these settings. Try one or more of the following:
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST
SETTINGS The Toner Darkness setting is too dark, the Brightness setting is too dark, or the Contrast setting is too light
These are possible solutions.
THE TONER CARTRIDGE MAY BE DEFECTIVE
Replace...
Service Manual - Page 2
...technical inaccuracies or typographical errors. Comments may be ...periodically made at ServiceInfoAndTraining@Lexmark.com. Any functionally equivalent product, program, or service that product, program, or service may be addressed to Lexmark...time. Changes are the property of their respective owners. © 2008 Lexmark International, Inc. Lexmark, Lexmark with local law: LEXMARK...
Service Manual - Page 3
...of Contents
Table of Contents iii
Notices and safety information vii
Laser notice vii Safety information xiii
Preface xvi
Conventions xvi
General ... the printer menus 2-5 Messages and error codes 2-6 User attendance messages 2-6 Cartridge error messages 2-9 Paper jam error codes (200-series 2-9 Service error codes 2-15 Symptom tables 2-20 POST symptom table 2-20 Printer symptom table...
Service Manual - Page 4
sensor test 3-11 Printer setup 3-12 EP setup 3-13 Event log 3-14 Exit Diagnostics 3-15
Printhead ...37 Media feed clutch with cable removal 4-40 Media manual input sensor 4-42 Multipurpose feeder (MPF) removal 4-45
iv Lexmark™ E360d, E360dn 4513-420, -430
Diagnostic aids 3-1
Accessing service menus 3-1 Printing menus 3-1
Configuration menu (CONFIG MENU 3-2 Entering Configuration ...
Service Manual - Page 16
... to perform the task. Diagnostic information contains an error indicator table, symptom tables, and service checks used...might damage the product hardware or software. xvi Lexmark™ E360d, E360dn
Warning: A warning identifies something that might cause...receive power in the area of caution indicates a tipping hazard. Repair information provides instructions for making printer ...
Service Manual - Page 17
General information
The Lexmark™ E360d and E360dn are monochrome laser printers designed for more information. For information on E460dn and E460dw, see ... (FRU) or part. Maintenance approach
The diagnostic information in this manual leads to verify the repair. Use the error code charts, symptom index, and service checks to help identify parts.
4513-420, -430
1. For information on...
Service Manual - Page 19
... -430
Specifications
Memory
Item
4513-420 Lexmark E360d
Standard memory Maximum memory Optional memory 128MB ...at 1/2 the rated speed
General information 1-3
Print quality settings
4513-430 Lexmark E360dn
32MB 288MB
x
x
1 2¹
Item
4513-420 Lexmark E360d
4513-430 Lexmark E360dn
Print resolution 1200 Image quality¹ 2400 Image quality² 600 ...
Service Manual - Page 20
4513-420, -430
Connectivity and compatibility
Item
4513-420 Lexmark E360d
4513-430 Lexmark E360dn
Data stream emulations
Host based printing
PCL 5e and PCL 6
PostScript 3
PPDS migration tool
... ² Includes support for the following graphics formats: TIFF, TIF, JPG, GIF, PNG, BMP, PCX, AND DCX
1-4 Lexmark™ E360d, E360dn
Service Manual - Page 21
... tray 50-sheet MP feeder 1-sheet manual feed slot
4513-420 Lexmark E360d
x
4513-420, -430
4513-430 Lexmark E360dn
x
Optional input sources
250-sheet drawer
...;
Toner and photoconductor
Toner cartridge
2,300 standard pages SWE¹ 3,500 standard pages
2,300 standard pages SWE¹ 3,500 standard pages
High toner cartridge
9,000 standard pages
9,000...
Service Manual - Page 24
... Card Stock & Label Guide available on the labels in the printer. Note: Make sure the media stack is below the maximum media ...require the following hints can be avoided by the stack line on the Lexmark Web site
at a time through the manual feeder.
• Do not mix print media sizes... screwdriver • Slotted screwdriver
1-8 Lexmark™ E360d, E360dn
Are stuck together -
Service Manual - Page 27
... electronic card. Any cartridge errors, such as Defective Cartridge, are displayed. 9. Diagnostics information 2-1 This chapter contains the codes and diagnostic tools to aid in providing corrective action for personal safety and to prevent damage to repair a printer, look for the following is an example of this message is open. 7. Menus
Back
Stop
Power-On Self Test...
Service Manual - Page 28
If the light is Off On Blinking
The printer is Off On, but idle On and busy
2-2 Lexmark™ E360d, E360dn 4513-420, -430
Overview of the operator panel and menus
Menu button
LCD display
Menus
Indicator light
Back
Stop
Back button
Left arrow button
Select ...
Service Manual - Page 30
...
printing. • If the light is solid green, then the printer is on, but idle. • If the light is blinking red, then operator panel intervention is where printer status, supplies messages, and show-me screens are viewed. It will display the current status and the Supplies (Warnings) status. This is needed.
2-4 Lexmark™ E360d, E360dn
Service Manual - Page 32
... in the default input source.
• Cancel the current job.
2-6 Lexmark™ E360d, E360dn
Wait for the message to clear.
4513-420, -430
Messages and error codes
User attendance messages
The printer control panel displays messages describing the current state of the printer and indicates possible printer problems that tray. Wait for the message to clear.
Download...
Service Manual - Page 34
... fuser. Wait for the message to clear and the printer to print the contents of the buffer. • Cancel the current job.
2-8 Lexmark™ E360d, E360dn
Wait for an End of Job command, a Form... Memory Full error. The printer is programming new system code. Insert the tray into the printer. 4513-420, -430
User attendance messages (Continued)
Message Prog System Code DO NOT POWER OFF Ready...
Service Manual - Page 35
Error... occurred-not enough time elapsed since the ...Cartridge error messages
Error 30 31 32
Description Invalid refill Missing or defective cartridge Unsupported print cartridge
Action Replace the cartridge...sensor)
Remove the toner cartridge/PC kit.
Then,...errors that have occurred. Inspect the input sensor flag and replace it if it .
Paper jam error... prestaged in the printer and the driver....
Service Manual - Page 58
...Check the springs in the printer driver. The bearing assemblies should support the transfer roll, applying evenly distributed forces to make sure that the laser light path is being ... printer driver.
2-32 Lexmark™ E360d, E360dn 4513-420, -430
Partial blank image/white spots (no repeating pattern)
FRU Toner cartridge (not a FRU)
Paper (not a FRU)
Action
Remove the toner cartridge ...
Service Manual - Page 60
..., media
texture, or media weight. • The toner cartridge or PC Kit may be partially blocked. See "Toner on
back of the page. With the printer off , clear the path or clean the lens.
If the lines are usually caused by the laser beam, which may be defective.
Replace the PC kit.
2-34 Lexmark™ E360d, E360dn
Service Manual - Page 155
...
Units/ FRU
Description
• Asm-index: identifies the assembly and the item in the parts catalog. Machine type and model
Description
4513-420 4513-430
Lexmark E360d Lexmark E360dn
Parts catalog 7-1
For example 3-1 indicates
assembly 3 and the item number 1.
• Part number: identifies the unique number that the part is procurable but is not...
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