Trouble Shooting

1) Check the firmware-make sure you have the latest version. If your BD player uses the Xross media bar, following these steps:

Press the Home button.

Select setup

Select System Settings

Press the Enter button on the remote.

Scroll down and select System Information and press enter.

The Firmware version will appear on the screen. Write this number down and go to lg.com to see if you have the latest version. Just follow the instruction to perform the update.

2) If your BD player doesn't have internet connection, you can check the firmware version by:

Press the System Menu button.

Highlight Setup and press the ENTER button.

Highlight Video Setup press the ENTER button

Highlight TV Type and press the ENTER button

On the remote, press the Blue button

The current firmware version of the player will display. Write this number down and go to lg.com to see if you have the latest version. Just follow the instruction to perform the update.

3) Some BD players requre that a USB memory device is inserted in the EXT slot of the player prior to playing the movie. It's recommended to use at least 1GB. If you already are using one and run into a disc not playing, try removing the USB device and plugging it back in.

Here's a few more things you can try.

1. Reset the BD Player:

• Remove the disc from the BD player.
• Turn off the BD player.
• Unplug the power cord of the BD player from the electrical outlet.
• Let the player remain without power for one minute.
• Plug the power cord back into the electrical outlet.
• Turn on the BD player.
• Insert the disc into the BD player

2. Make sure that the Parental Control settings are not set to "On".

3. If the BD player supports the BD-Live feature, set the BD Internet Connection setting to "Do Not Allow" and delete any conflicting BD-Live date from the BD/DVD Viewing Settings menu

Thanks