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Kenwood KDC-BT952HD Support Question

Kenwood KDC-BT952HD Support Question

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Question posted by gloriacarpenter on October 3rd, 2012

No Sound Output!

I have a new KDC-BT952HD Radio that was installed 2 weeks ago.  Tonight I turned the unit on, but no sound was coming out on any of the sources.  There's nothing listed in the troubleshooting guide in the manual. What could be wrong?  

Current Answers

Answer #1: Posted by ben81408 on October 6th, 2012 9:03 PM
This answer was accepted by the poster of the original question.
ben81408

Member since:
October 6th, 2012

Points: 1,110
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I recently had this happen to mine - for soem reason the DSP in zone 1 quit working.  If I turn on Zone 2 then my front speakers work (but sound horrible); or if I turn off the DSP, then all the speakers work.  It seems like the DSP crashed,

Answer #2: Posted by gloriacarpenter on October 6th, 2012 11:09 PM
gloriacarpenter

Member since:
October 3rd, 2012

Points: 100
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I don't know if this is a permanent fix, but after speaking to a company rep, it was suggested to try the reset button, which is a small pinhole underneath the faceplate near the eject button.  It worked and the sound came back on, but I lost some of my radio pre-sets and had to reprogram them. I think the firmware also has to be updated and might protect against future glitches....hopefully!

Answer #3: Posted by jwynne5227 on October 27th, 2012 12:30 PM
jwynne5227

Member since:
October 27th, 2012

Points: 110
110
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had the same thing happen to me, but the battery ran dead on the car while i was messing with it, then after i jumped it off it worked again, uess its like the other person said it reset the receiver

Answer #4: Posted by trader28468 on October 13th, 2012 6:36 PM
trader28468

Member since:
October 13th, 2012

Points: 1,240
90
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I just had the same thing happen when I plugged in a 32GB flash drive.

I went in to the audio menu and change "DSP Set" to "Bypass" and I again have sound.  I have no idea why this setting was change or even if it was.

Related Kenwood KDC-BT952HD Manual Pages

Instruction Manual - Page 2

... that can be connected to this unit About USB device About Pandora® internet radio About "KENWOOD Music Editor" About the Cell-Phone/ Bluetooth Audio player About the SiriusXM tuner (Optional) Menu List City list 61 Accessories/ Installation Procedure 82 Connecting Wires to Terminals 83 Installing/Removing the unit 84 Troubleshooting Guide 86 Specifications 89 English | 4
Instruction Manual - Page 4

... an iPod can be connected. 7 | KDC-X996/ KDC-BT952HD General operation Before Using Exit of the Demonstration Mode Turn off the demonstration mode when you use it when the desired item is stereo type and does not have any resistance. 8 [SRC] button To turn off this function is ON, select a source. • SRC Select mode 1: Pressing...
Instruction Manual - Page 8

... [¢] button. Start search. To determine the selected source, press the [VOL] knob. 15 | KDC-X996/ KDC-BT952HD Make sure that the Pandora internet radio application has started on the unit but will switch the source automatically to bookmark songs and/or artists in your Pandora® account. Select "New Stations". 4 Select the character to be removed safely...
Instruction Manual - Page 9

... Play Mode Turn the [VOL] knob. Changing the setting of skip performed with KENWOOD Music Editor. USB device Operation SRC MENU VOL PRESET DISP 4 38 ¢ Basic operations Playing USB device • Connect a USB device When connected, the source is displayed. 17 | KDC-X996/ KDC-BT952HD Select "Music" > 1 > 2 > ¡" 1 2 ¡! ¡" ¡# Cancelling Menu List mode...
Instruction Manual - Page 11

...] knob. Function of Random play or scan play. 21 | KDC-X996/ KDC-BT952HD English | 22 To determine the selected source, press the [VOL] knob. Display "Music" Overview Track list (Music CD) / Folder or file name list (Audio file) 1 Select CD source 2 Enter Menu List mode Press the [MENU] button. 3 Turn the [VOL] knob and press it again briefly. Cancelling Menu...
Instruction Manual - Page 14

... completed, "Finished" is displayed. 3 Select a Bluetooth device name Turn the [VOL] knob and press it (pairing). Proceed to step 7. By operating the Bluetooth device, register the hands-free unit or audio unit (pairing). Check that registration is set to a Bluetooth device, with this unit, you cannot register a new Bluetooth device. When registering a Bluetooth device for the...
Instruction Manual - Page 15

... Press the [MENU] button. 29 | KDC-X996/ KDC-BT952HD English | 30 Pause and play . 1 Select Bluetooth audio source 2 Enter Menu List mode Press the [MENU] button. 3 Turn the [VOL] knob and press it when the desired item is output change depending on the Bluetooth setting "Bluetooth HF/Audio". Operate the main unit of the audio player to "ON", plays the music...
Instruction Manual - Page 17

...phone cannot start voice recognition. • Audio sound is not output during voice recognition. Registering to the Preset Dial Number List 1 Select the phone number you wish..."MOBILE"/" " Mobile "OTHER"/" " Other 33 | KDC-X996/ KDC-BT952HD English | 34 Select the preset number. 4 Determine the preset number to put in the memory Turn the [VOL] knob. Select "Outgoing Calls", "Incoming...
Instruction Manual - Page 18

... is SYNC" changed in conjunction with the sound volume. "Manual2": Dims the illumination darker than Manual1. "5" - Cell-phone/ BT Audio 35 | KDC-X996/ KDC-BT952HD "ILLUMI Dimmer" Reduces the key Illumination brightness. "OFF"/ "ON" ( : Factory setting) 5 Make a setting Turn the [VOL] knob to (page 39) "DISP & ILLUMI If this unit is selected, the status (ON/ OFF indicator...
Instruction Manual - Page 22

..." 43 | KDC-X996/ KDC-BT952HD "DSI" "F/W Update" DSI (Disabled System Indicator) of water splashing. Demonstration mode Setting Turning the demonstration mode ON/OFF. 1 Enter Menu List mode Press the [MENU] button. 2 Enter Demonstration mode setting Turn the [VOL] knob and press it again briefly. Select "Initial Settings". 4 Select the setting item to ON, Pandora source can be...
Instruction Manual - Page 23

.../ KDC-BT952HD "Sound Elevation"*1 Virtually raises the sound field using the DSP. "ON"/ "OFF" "Preset"*2 Sets the audio preset. - "F15" (Front)*2 ( : Factory setting) *1 Function of physically installed speakers with reference to make the sound more dynamic. Preset Equalizer curve Select (page 46). Manual Equalizer Control (page 47). Sets the Dual Zone System. - Turns ON...
Instruction Manual - Page 24

... Equalizer Control mode Turn the [VOL] knob and press it when the desired item is displayed. 5 Exit Audio Control mode Press the [MENU] button for each source. 47 | KDC-X996/ KDC-BT952HD Dual Zone System Main source and sub source (Auxiliary input) output Front channel and Rear channel separately. "35" "2 Zone Select"* Specifies the destination of sub source sound when the...
Instruction Manual - Page 25

.... ⁄ • You can compensate the delay of the sound arrival time by using (page 51) function. 49 | KDC-X996/ KDC-BT952HD Speaker Setting The speaker X'Over is displayed. 5 Make a setting Turn the [VOL] knob to select a setting value, and then press the [VOL] knob. 6 Exit Audio Control mode Press the [MENU] button for at least...
Instruction Manual - Page 26

... Left speaker Front Right speaker Rear Left speaker Rear Right speaker Subwoofer Left Subwoofer Right 5 Set the value Turn the [VOL] knob to set the right and left positions to the speakers. 51 | KDC-X996/ KDC-BT952HD 3 Calculate the distance difference in accordance with the farthest speaker. REAR" / "L" "CHANNEL LEVEL. SUBWOOFER" / "L" "CHANNEL LEVEL. FRONT...
Instruction Manual - Page 28

... set in the unit, the former will be used. • This function does not work for hands-free voice communication and Bluetooth audio sound. "+1" ( : Factory setting) 4 Make a setting Turn the [VOL] knob to select a setting value, and then press the [VOL] knob. 5 Exit BT Settings mode Press the [ ] button. 55 | KDC-X996/ KDC-BT952HD Remarks • "Auto...
Instruction Manual - Page 38

... and notes which have been certified for listening to change wihtout prior notice. You need to find and install the most current version of music by an audio player. On this unit is powered. • Install the USB device in the place where it can be charged up provided that can be connected to...
Instruction Manual - Page 42

... output R L Front output Sub Woofer output ...KDC-X996/ KDC-BT952HD + - T N T/N NT T: Toyota cars N: Nissan cars Lock Catch Accessory2 Removal tool 2 When the upper part of frame is installed securely in place. ⁄ • Make sure that the unit...not remove the cap when you do not let the wire come out from the tab. Removing the Unit 1 Remove the hard rubber frame with a screwdriver or ...
Instruction Manual - Page 43

...; The recording condition is being used.  The Touch Sensor Tone cannot be the result of slight misoperation or miswiring. Turn the microphone toward the driver. 85 | KDC-X996/ KDC-BT952HD Troubleshooting Guide Some functions of this unit may be a malfunction in your cell-phone.  The "Call Beep" of (page 55) is severely scratched.  Try...
Instruction Manual - Page 44

.... Pandora Error 06: Search has failed. HD Radio Reception Memory Full: The TAG Memory of the Phone book or the SMS disconnects the sound. Troubleshooting Guide ? Voice is not recognized.  The vehicle window is open.  If the surrounding noise is affecting the Bluetooth communication.  Turn off the power and consult your systems...
Instruction Manual - Page 45

... GHz Output Power : +4dBm (MAX), 0dBm (AVE) Power Class 2 Maximum Communication range : Line of sight approx.10m (32.8 ft) Profiles : HFP (Hands Free Profile) : HSP (Headset Profile) : SPP (Serial Port Profile) : PBAP (Phone Book Access Profile) : OPP (Object Push Profile) : A2DP (Advanced Audio Distribution Profile) : AVRCP (Audio/Video Remote Control Profile) 89 | KDC-X996/ KDC-BT952HD USB...

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