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Jabra WAVE Support Question

Jabra WAVE Support Question

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Question posted by junieb107 on November 29th, 2011

I Can Hear When One Taking To Me But They Can't Hear Me What Is The Wrong

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Answer #1: Posted by JabraSupport on November 30th, 2011 10:00 AM
This answer was accepted by the poster of the original question.
JabraSupport

Member since:
October 13th, 2011

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In many cases this is caused by an error in communications between the cell phone and the headset.  I'd suggest resetting both devices to resolve the issue.  

To reset your cell phone, remove the Jabra Wave from the list of paired devices in the Bluetooth menu.  Turn the phone off and, if possible, remove its battery for 15 seconds.  

Reset the Jabra Wave by turning the headset ON, then press and hold the answer/end button and the volume down button simultaneously for about 5 seconds - you should see the light flash 5 times.  Turn the headset OFF and then ON again and it should automatically go into pairing mode (Bluetooth status light is flashing).

Replace the battery in your cell phone and turn it back on.  You'll need to pair the two devices again but it should work flawlessly at this point.  

Of course, if you continue to have any issues or questions you can call Jabra's Product Support Group at 800-327-2230 or email them at [email protected].

Related Jabra WAVE Manual Pages

User manual - Page 3

english Contents THANK YOU 2 ABOUT YOUR JABRA WAVE 2 WHAT YOUR HEADSET DOES 3 GETTING STARTED 4 CHARGE YOUR HEADSET 4 TURNING YOUR HEADSET ON AND OFF 5 PAIRING IT WITH YOUR PHONE 5 WEARING STYLE 6 HOW TO 7 USING JABRA WAVE WITH TWO MOBILE PHONES 8 TROUBLESHOOTING & FAQ 9 Need more help 10 Taking care of your headset 11 Glossary 11 Jabra WAVE 1
User manual - Page 4

... get you enjoy it! ABOUT YOUR JABRA WAVE A Answer/end button B On/off button C StatusDisplayTM with battery indicator and Bluetooth® connection indicator D Charging socket E Volume up/volume down F Jabra Comfort EargelTM B F D E C A A Jabra WAVE 2 We hope you started and ready to make the most of your headset. english THANK YOU Thank you for...
User manual - Page 5

... via DSP technology - Mute - Noise reduction on hold* - Weight 13 gram - e-SCO for enhanced audio quality - 128 bit encryption * Phone dependent Jabra WAVE 3 WHAT YOUR HEADSET DOES english Your Jabra WAVE lets you do all this: - End calls - Last number redialling* - Put call on transmitted and received audio - Standby time 8 days - Internal rechargeable...
User manual - Page 6

... press Press briefly 2 quickly repeated taps Approx: 1 second Approx: 5 seconds CHARGE YOUR HEADSET Make sure that you recharge your Mobile phone) 3. The answer/end button on the headset performs different functions depending on your mobile phone (refer to operate. Jabra WAVE 4 When the battery indicator has a solid red light, your device is fully...
User manual - Page 7

... is complete and the Bluetooth® status indication on the phone. Your phone then asks if you do so both indicators will find the headset under name "Jabra WAVE". You may be paired with the headset. i.e. Your phone will automatically start up in pairing mode the Bluetooth® status indication on your Jabra...
User manual - Page 8

... on both ears simply by twisting the eargel. english CONNECTIVITY MobilSurf BLUETOOTH Infrared port Wap options Synchronization Networks SELECT DEVICES FOUND Jabra WAVE Jabra WAVE Passkey: **** SELECT OK HANDSFREE Jabra WAVE added. Make sure the headset is connected the Bluetooth® connection icon in the above pairing guide. For optimal performance, wear the Jabra...
User manual - Page 9

... to your phone for more information about using this feature, tap on the Jabra WAVE's answer/end button to the headset. Mute/un-mute - Tap the answer/end button on your phone does not ... english HOW TO Answer a call . * Phone dependent Jabra WAVE 7 Press the answer/end button when the phone rings to reject an incoming call will hear a busy signal. To mute, press both volume up or...
User manual - Page 10

... phone (or other Bluetooth® device) the voice guidance will say "connected". USING JABRA WAVE WITH TWO MOBILE PHONES Jabra WAVE is turned ON - Green light indicates that the headset has more than 30 minutes of having only one headset to put the active call on a call . - Tap the answer/end button to switch...
User manual - Page 11

...the same time for the headset and the connected device to reset the headset. I hear crackling noises - TROUBLESHOOTING & FAQ I cannot hear anything in my headset - Ensure that the headset is designed for approx. ... words you powered your new Jabra WAVE on , the headset will go into pairing mode as the first time you should make sure your headset is on, and that is reset...
User manual - Page 12

...the hands-free profile is designed to work with Bluetooth® mobile phones. The Jabra WAVE is implemented reject call, call on hold and voice dialling are optional features which are ...or other liquids. Phone: 1 (800) 327-2230 (U.S) 1 (800) 489-4199 (Canada) Taking care of your headset - I cannot use Reject call, call hold , Redial or voice dialling These features are not...
User manual - Page 13

... When you enter on your phone and the Jabra WAVE recognize each other and automatically work if the devices have not been paired. 4. Passkey or PIN is a radio technology that Bluetooth® devices communicate with each other . This makes your mobile phone, the headset goes into standby mode. Bluetooth® phones support...
Datasheet - Page 1

...WAVE • Behind-the-ear style for all day long. The Jabra WAVE makes sure you hear every word. Wear it can be worn with your conversations. And with your ear, the Jabra WAVE Bluetooth® headset...IS UNDER LICENSE. (DESIGN AND SPECIFICATIONS SUBJECT TO CHANGE WITHOUT NOTICE) JABRA WAVE Bluetooth® Headset Works with any point the connection with its carefully placed mic and DSP ...
Datasheet - Page 2

... comfort 8. Lightweight - Charging plug: USB Micro-B, 5-pin * Phone dependent Datasheet_NA_Jabra_WAVE_07/10 JABRA® IS A REGISTERED TRADEMARK OF GN NETCOM A/S WWW.JABRA.COM/WAVE Battery Low Voice Guidance When your headset. Using your phone to fit left or right ear. Turning your phone First time pairing: When you turn off . For later pairing...
Declaration of conformity - Page 1

... on behalf of GN Netcom A/S by: Name: Lily Zhuang Position: TA Engineer EN Hereby, GN Netcom declares that the products identified as Jabra WAVE Bluetooth® Wireless Headsets Type Identifier : BTE3 to which this product is met de essentiële eisen en andere der Richtlinie 1999/5/EG erfüllt . HU...
Technical Specification - Page 1

... fast, secure transmissions of both voice and data. Bluetooth technology eliminates wires between devices, such as mobile phones and headsets, and enables communication between devices that are device dependent 1 Jabra WAVE headset, 1 extra eargel (L), 1 Jabra Windsock, 1 AC charger, 1 quick start manual, 1 warranty leaflet, 1 certifications and warning leaflet Bluetooth 2.1+EDR, CE, FCC...
Product Manual - Page 3

english Contents THANK YOU 2 ABOUT YOUR JABRA WAVE 2 WHAT YOUR HEADSET DOES 3 GETTING STARTED 4 CHARGE YOUR HEADSET 4 TURNING YOUR HEADSET ON AND OFF 5 PAIRING IT WITH YOUR PHONE 5 WEARING STYLE 6 HOW TO 7 USING JABRA WAVE WITH TWO MOBILE PHONES 8 TROUBLESHOOTING & FAQ 9 Need more help 10 Taking care of your headset 11 Glossary 11 Jabra WAVE 1
Product Manual - Page 4

.../off button C StatusDisplayTM with battery indicator and Bluetooth® connection indicator D Charging socket E Volume up/volume down F Jabra Comfort EargelTM B F D E C A A Jabra WAVE 2 This instruction manual will get you enjoy it! We hope you started and ready to make the most of your headset. english THANK YOU Thank you for purchasing the Jabra...
Product Manual - Page 9

...to phone settings) automatically transfer to your headset. End a call . Tap the answer/end button to reject an incoming call on the Jabra WAVE's answer/end button to the headset. When you make a call from ... english HOW TO Answer a call . * Phone dependent Jabra WAVE 7 Make a call will hear a busy signal. Please consult user manual of the volume buttons. Mute/un-mute -
Product Manual - Page 11

... into pairing mode as the first time you powered your new Jabra WAVE on the last paired mobile phone. I hear crackling noises - then the pairing list is possible to a device that Bluetooth® is enabled on the phones and the headset will dial the number from the phone where you last made an...
Product Manual - Page 13

...45°C/113°F - Always store the Jabra WAVE with other devices. This can listen in and there is no -one can shorten battery life and may also degrade performance. - Bluetooth® phones support the headset profile, the hands-free profile or both. High temperatures...550 00800 722 52272 00800 722 52272 020792522 0800 0327026 +7 495 660 71 51 00800 722 52272 Taking care of your headset -

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