Question posted by karldickey on November 19th, 2012
Jabra Extreme 2 Not Pairing With Windows 7 64-bit Laptop
Extreme 2 not pairing - HP Pavilion laptop running Windows 7 64-bit. Bluetooth is Broadcom 6.5.1.2300. The Device appears in "Devices and Printers", but will not connect on the "Bluetooth Device Control" screen. Error message reads "Error connecting to headset. Please retry this operation."
Current Answers
Answer #1: Posted by JabraSupport on November 20th, 2012 9:26 AM
JabraSupport
Member since:
October 13th, 2011 Points: 1,597,040
Member since:
October 13th, 2011 Points: 1,597,040
This may be more of a PC issue rather than a headset issue. You have to be certain that the device that brings Bluetooth into your PC support the HSP and/or HFP Bluetooth profile. You also need to be sure that the Jabra Extreme2 is in pairing mode when trying to link the two devices together. To get the Extreme2 into pairing mode, simply turn it ON, then press and hold the answer/end button until the LED is flashing blue constantly (no pauses).
If you have any other questions, in North America you can call Jabra's Product Support Group at 800-327-2230 or email them at [email protected].
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