Jabra JOURNEY Support Question

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Question posted by maurfun on May 18th, 2013

Won't Connect To Mobile Phone. Previously, Worked Fine.

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Answer #1: Posted by JabraSupport on May 20th, 2013 8:52 AM

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JabraSupport

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I would suggest resetting your Jabra Journey to see if that resolves the issue you're having. Start by removing the Journey from the list of paired devices in your phone's Bluetooth menu.

You may reset your phone by turning it OFF and, if possible, remove its battery for at least 15 seconds.

To reset the Journey, start with the unit turned ON, then press and hold the answer/end button until it goes into pairing mode. Once in this mode, press and hold the answer/end and volume down buttons simultaneously until you hear it beep and the light briefly changes to purple. Turn the Journey OFF and then ON again to confirm the reset (it should start up in pairing mode).

You'll have to repeat the pairing procedure to link your phone with the Journey again.

If you have any other questions, in North America you can call Jabra's Product Support Group at 800-327-2230 or email tham at [email protected].

Related Jabra JOURNEY Manual Pages

User manual - Page 2

... THE LIGHT MEANS 5 GETTING STARTED 6 CHARGE YOUR JABRA JOURNEY 6 TURNING YOUR JABRA JOURNEY ON AND OFF 7 PAIRING YOUR JABRA JOURNEY WITH YOUR PHONE 7 CONNECTING WITH YOUR PHONE AUTOMATICALLY 8 PLACING JABRA JOURNEY IN YOUR VEHICLE 8 ADDITIONAL FEATURES 9 HOW TO HANDLE CALLS FROM A SINGLE PHONE 10 HOW TO HANDLE CALLS FROM TWO MOBILE PHONES 12 TROUBLESHOOTING & FAQ 12 Need more help 14...

User manual - Page 3

... status E Visor clip Set your in-car speakerphone on your in -car speakerphone. ABOUT YOUR JABRA JOURNEY A Volume down Tap to adjust volume down B Answer/end button Tap to answer/end call C ...command function Tap to mute/un-mute your microphone during an active call D Status light Indicates pairing, connection, on G Volume up Tap to get you enjoy it! This instruction manual will help you to ...

User manual - Page 4

... of a motion sensor - Third party calling* - Auto pairing - Voice dialing* - english B A j a b ra C D E I F G H WHAT YOUR JABRA JOURNEY CAN DO Your Jabra JOURNEY lets you do all this: - Last number redial* - Transfer calls - Auto Off * Phone dependent Jabra JOURNEY 3 ** Available ONLY in English "Answer/Ignore" command** - Auto On with HD Voice Mic - Mute/un-mute...

User manual - Page 5

...Phone dependent Jabra JOURNEY 4 ** Available ONLY in English for transmitting music, podcasts and directions from a GPS app on your phone* - Voice Announcements** - Jabra Status Light (battery status, call status, pairing and connection...enhancement via USB cable - Bluetooth specification version 3.0 - Transmit mobile music, podcasts and directions from car charger or via DSP technology...

User manual - Page 6

...status light behind the answer/end button flashes rapidly blue Pairing mode The status light turns solid blue and goes into standby mode Connected The status light flashes blue every 2nd second during one minute and turns off The unit is less than 30 min. talk ... call The status light turns solid blue Active call The status light is flashing red There is fully charged Jabra JOURNEY 5

User manual - Page 7

...car charger into the ON (I) position. Jabra JOURNEY can at least once a month. The status...JOURNEY the first time. Use only the charger provided in -car speakerphone. 2.5 Hrs jabra Jabra JOURNEY...Charge your Jabra JOURNEY 2 Turn your Jabra JOURNEY on 3 Pair your Jabra JOURNEY with your mobile phone The first time... light turns off " and Jabra JOURNEY will light up red while charging. english ...

User manual - Page 8

... in a matter of seconds. 1 Activate Bluetooth® on your mobile phone Please check the manual for devices. When the in the ON (I /O switch to 'search' for the Jabra JOURNEY Follow your phone's instruction guide. Jabra JOURNEY 7 *Phone dependent If the switch is complete. Your phone will confirm with announcement "Connected" when pairing is left in -car speakerphone is...

User manual - Page 9

... the pairing process was interrupted, you and speak directly into the in -car speakerphone to the phone. PLACING JABRA JOURNEY IN YOUR VEHICLE The Jabra JOURNEY sits discreetly and conveniently on the phone. Jabra JOURNEY 8 The handsfree is paired, but does not immediately connect, tap the answer/end button. For optimal sound quality place the Jabra...

User manual - Page 10

... connected to mute/un-mute your microphone during an active call Jabra JOURNEY will access the phonebook on your voice. "Answer/Ignore" Voice Commands** You can also turn it will turn on again by typing the answer/end button. Auto ON is possible if your phone supports PBAP it on automatically with your mobile phone...

User manual - Page 11

... tap the answer/end button to two mobile devices at the same time. You can be paused when you play music or GPS directions from your mobile phone, it will automatically be connected to reject the incoming call . If your in -car speakerphone. Advanced Multiuse™ Jabra JOURNEY can also answer/end calls by using...

User manual - Page 12

... or lowest limit Hold active call Press the answer/end button Transfer an active call from your phone to the in -car speakerphone is on hold) Release active/activate held Tap the answer/end ... english Mute Tap the voice button to mute an active call Double tap the answer/end button Jabra JOURNEY 11 A sound will indicate when the volume level is on mute every 10 seconds until the incar ...

User manual - Page 13

... check battery status of Jabra JOURNEY Some in-car speakerphones have a voice control system driven by checking its user manual should list the words that you mobile phone has a voice control mode by the speakerphone itself. other phone is on hold Function How to perform Calls on the two connected phones - english HOW TO HANDLE CALLS...

User manual - Page 14

... into pairing mode as the first time you powered your Jabra JOURNEY in -car speakerphone and the connected device. Will the Jabra JOURNEY work with other , with Bluetooth mobile phones. The next time you can also work with no major objects in -car speakerphone and the connected device to reset the pairing list in my in-car speakerphone...

User manual - Page 15

....com [email protected] [email protected] Information: [email protected] 3. Phone: Belgique/Belgie Danmark Deutschland Die Schweiz España France Italia Luxembourg Nederland 00800 722...or voice dialing These features are not supported by all devices. voice dial using Jabra JOURNEY with 2 mobile phones. Even if the hands free profile is implemented reject call, call on hold and voice...

User manual - Page 16

...connects devices, such as mobile phones and headsets, without wires or cords over a short distance approx. 33 feet (10 meters). Do not expose the Jabra JOURNEY to support a certain profile, a phone manufacturer must implement certain mandatory features within the phone...Bluetooth devices will not work if the devices have not been paired. Always store the Jabra JOURNEY with each other. ...

User manual - Page 17

When you enter on your phone and the Jabra JOURNEY recognize each other and automatically work together. www.jabra.com/weee Jabra JOURNEY 16 This makes your mobile phone, the in-car speakerphone goes into standby mode. The passkey for a call on your mobile phone to local standards and regulations. Passkey or PIN is 0000. 5. Standby mode is when...

Datasheet - Page 1

... updates on the road, make it even easier to make and take calls* • Auto On/Off with your phone, download your conversations are on connection and battery status. RReeaassoonnss ttoo cchhoooossee tthhee Jabra JOURNEY Jabra SPEAK410 - It will ensure your phonebook and say the names of high definition audio. FOR PC •...

Datasheet - Page 2

... ID Announcement* When your phone rings Jabra JOURNEY browses the phone number in your mobile phone and defines the person the phone number belongs to your phone and place on your in...and Specifications 1. nected to your phone's voice control mode when you are not in an active call will be connected to two mobile devices at the same time. * Phone dependent ** Available ONLY in English ...

Technical Specification - Page 1

... as mobile phones and headsets, and enables communication between devices that are device dependent **Available only in motion sensor TECHNICAL SPECIFICATIONS WWW.JABRA.COM/JOURNEY What is... to 95 F (-20° C to 45°); JABRA JOURNEY EXCEPTIONAL SOUND ON THE ROAD HD Voice mic for battery, call, pairing and connection. bluetooth.com or www.bluetooth.org Bluetooth® 3.0 Bluetooth®...