Why Can't You Get Help When You Have A Problem With The Price O

we booked two nights at a price ,then after we booked the room and paid for it,we found out someone had got our credit card number so the bank sent us a new one. I called to give the motel the new number right when I received it. I was informed that the room was canceled so I booked them again but they will not reduce it at the price I had got in the first place! I tryed to get a hold of someone and after three hours I finally got a hold of a person and when I asked this person questions they hung up on me! I have booked through hotels.com for years and never had a proublem till now

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Answer #1: Posted by Odin on September 7th, 2019 4:16 PM

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Odin

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Sorry for your problems. Here are some steps to consider, in order:

Call central customer service, and if necessary politely but firmly ask for a manager (use the contact information at https://www.contacthelp.com/hotels.com/customer-service ).
Complain to corporate: use the corporate contact information at http://www.corporateofficeowl.com/hotels.com/Corporate%20Office.
Complain to your state's consumer protection agency: see https://www.usa.gov/state-consumer. Or if necessary complain to the agency where hotels.com is located. (You can determine that using the link in par, 2 above.)

In addition, you may want to consider a review/complaint site like www.complaintsboard.com/,,,, http://www.consumeraffairs.com/, or https://www.yelp.com/, each of which may get action from the offending companies

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.