Corona Virus And Cancellation Of Non-refundable Reservations

I booked a non-refundable reservation with Hotels. com last January using a coupon voucher. Now my event was cancelled because of the Corona Virus. Will Hotels.com allow the cancellation of this booking and re-issue the voucher? Thank you.

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Answer #1: Posted by Troubleshooter101 on March 21st, 2020 9:51 AM

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Troubleshooter101

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What we are doing as part of our COVID-19 emergency policy

A full refund of our fees: We are refunding 100% of the money we make through traveler service fees when you must cancel a trip due to COVID-19, whether the cancellation is government-mandated or because you're prioritizing the health of your family and loved ones. This is in effect for all stays booked before March 13 with a stay night between March 13 and April 30. You don't have to do anything to collect the refund, it will happen automatically over the next two weeks. No need to call and confirm.
Minimum of 50% refund: We have notified partners to abide by our COVID-19 emergency standards, which set a 50% refund minimum if different stay dates cannot be found, in order to avoid penalties in our marketplace. This is applicable for all canceled stays with a night that falls between March 13 and April 30, 2020, even on trips that are outside the set cancellation policy.
Credit for future dates: We are asking partners to offer a full credit for different stay dates within the next year (at no additional cost). If you are unwilling or unable to accept the credit, we advise working with our partner on an acceptable refund, and we have incentivized our partners to go above and beyond their standard policies. The more our partners are able to do for travelers, the more Vrbo will reward them with future bookings.

Check this link below

https://help.vrbo.com/articles/What-can-I-do-if-my-reservation-is-affected-by-the-Coronavirus

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Answer #2: Posted by Odin on March 21st, 2020 11:25 AM

Odin

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It seems the previous answerer confused hotels.com with VRBO. Hotel.com's coronavirus-related policy is set forth at https://service.hotels.com/en-jp/#/myTrips/25634.

You'll note that this policy is not explicit regarding refunds. If that's an issue, go to https://service.hotels.com/en-jp/#/myTrips/20278, and if necessary call the company. (You can if necessary find contact information at https://www.contacthelp.com.)

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.