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HP c4795 Support Question

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Question posted by pmob20 on August 29th, 2010

Touch Pad Freezes And Will Not Open. On Off Switch Will Not Work When You Touch

How do I get the printer to work? The touch pad looks like it's in start mode but never comes out of it.  What needs to be done?  This is the second C4795 in less than two weeks.

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Related HP c4795 Manual Pages

Reference Guide - Page 2

... the current photo selection. 3 OK: Selects a menu setting, value, or photo. 4 Scan: Opens the Scan/Wireless Menu. Connect the HP Photosmart to the current display. 7 Wireless network indicator light: Indicates that the wireless radio is on the HP Photosmart and start printing. When viewing screens other than the Home screen, selects options related to...
Reference Guide - Page 4

...Photosmart does not turn on the product. 3. Plug in an appliance that your product is not selected as the default printer, right-click the printer icon and choose "Set as your default printing device: • Windows Vista: On the Windows taskbar, click Start... to make sure it is switched on . Temporarily disable any ...after the product software is working. Insert the product software ...
Reference Guide - Page 5

Open the Applications: Hewlett-Packard folder. 3. Disconnect the HP Photosmart...Network Troubleshooting Use this section to solve problems you have a wireless connection, start with step 1 and proceed through step 4 as necessary. To run the... Wireless Network Test and following troubleshooting steps. On the desktop, open the CD and then double-click HP Installer. 3. English Troubleshooting...
Reference Guide - Page 6

...attempt to connect to a network 1. The product will need to follow the prompts to a neighbor's network by the firewall. This application works for example, it is possible that your computer is...HP diagnostic runs automatically during software installation to connect the product to which the HP Photosmart is only available in the computer CD-ROM drive. 2. Temporarily disable the VPN ...
User Guide - Page 3

... network 5 Set up a USB connection ...10 3 Get to know the HP Photosmart Printer parts ...11 Control panel features ...12 4 How do I?...13 6 Print Print ...memory card ...34 8 Copy Copy text or mixed documents 38 9 Reprint photos...43 10 Save photos...45 11 Work with cartridges Check the estimated ink levels 47 Replace the cartridges ...48 Order ink supplies ...50 Cartridge warranty information...
User Guide - Page 5

... to know the HP Photosmart" on page 105 HP Photosmart C4700 series Help HP Photosmart C4700 series Help 3 on page 13 • "Print" on page 21 • "Scan" on page 33 • "Copy" on page 37 • "Reprint photos" on page 43 • "Save photos" on page 45 • "Work with cartridges" on page...
User Guide - Page 8

... Configuration Protocol (DHCP). ❑ Network name (SSID). ❑ WEP key or WPA Passphrase (if needed). 6 Finish setting up the HP Photosmart To connect the HP Photosmart to install the HP Photosmart on WPS-enabled router or other network elements. The device displays a PIN. ❑ Enter the PIN on . ❑ Broadband Internet access (recommended) such as...
User Guide - Page 49

...Work with cartridges Work with cartridges • Check the estimated ink levels • Replace the cartridges • Order ink supplies • Cartridge warranty information Check the estimated ink levels You can also open the Printer...: Ink from the HP Photosmart Software 1. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button. For more ...
User Guide - Page 50

Open cartridge access door. Lightly press down on . 2. Work with cartridges Remove cartridge. Check that power is on the cartridge to center of the product. Chapter 11 Replace the cartridges To replace the cartridges 1. b. a. Wait for black cartridge 48 Work with cartridges 1 Cartridge slot for tri-color cartridge 2 Cartridge slot for print carriage to...
User Guide - Page 52

... exit ink-backup mode. Ink-backup mode Use the ink-backup mode to operate the HP Photosmart with your country/region, contact a local HP reseller for information about ink-backup mode, see the following topics: • "Ink-backup mode output" on page 50 • "Exit ink-backup mode" on page 48 Work with cartridges 50 Work with cartridges If...
User Guide - Page 57

If it is turned on. If this did not solve the issue, try plugging the product directly into a switched outlet, make sure the power strip is switched on but still does not work, then there might be a problem with the power cord or the power supply. Plug the power cord into a power outlet, surge...
User Guide - Page 72

...Scanner failure Solution: Turn off the product and then turn the product on and off. If the problem persists, try to turn it was used, it on calling for technical support. Go to : www.hp.com/support. Cause: The product was open...number of the product. Chapter 12 Door open . Cause: The last time the product was not turned off the switch on calling for service. Firmware revision ...
User Guide - Page 74

.... If this does not work , retake the photos with your digital camera. If this did not solve the issue, try printing those files by using the HP Photosmart Software. NN files could ...not be read Solution: Reinsert the memory card in the product. NN files could not open or save the file. Cause: The...
User Guide - Page 81

... have been removed from the copper-colored contacts, but still might cover the ink nozzles. Do not touch the ink nozzles or the copper-colored contacts. Verify that they are fully inserted and locked in the.... Cause: The contacts on the print cartridge were not touching the contacts in place. Errors 79 If this did not solve the issue, try the next solution.
User Guide - Page 83

Remove the black print cartridge from the slot on the left side. Do not touch the ink nozzles or the copper-colored contacts. Solve a problem 4. Repeat steps 1 and 2 for possible damage to continue, or replace the indicated print cartridges with ...
User Guide - Page 86

... 9. Repeat if necessary for the other print cartridge. 10. If this did not solve the issue, try the next solution. 84 Solve a problem Do not touch the ink nozzles or the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under...
User Guide - Page 90

...CAUTION: If the product is turned off when you are using the pink pull tab. Do not touch the ink nozzles or the copper-colored contacts. Make sure you try to access the print cartridges,... ink nozzles, gently remove the clear plastic tape by using the correct print cartridges for changing. Open the print cartridge door. Make sure the clear plastic tape has been removed. You might damage the...
User Guide - Page 91

... any soft material that can damage the print cartridge or the product. TIP: Coffee filters are lint-free and work well for the tri-color print cartridge on the product and open the print cartridge door. Reinsert the print cartridge by sliding it clicks into the slot on the right. The print...
User Guide - Page 95

...print cartridges are not docked safely when you are using the pink pull tab. Do not touch the ink nozzles or the copper-colored contacts. CAUTION: If the product is turned off ... colored tape containing the electrical contacts. 1 Copper-colored contacts 2 Plastic tape with the product. 4. Open the print cartridge door. The print carriage moves to remove them. 2. If it will not release ...
User Guide - Page 99

... are not docked safely when you open the print cartridge door to remove them. 2. Remove the black print cartridge from the slot on . Make sure the product is turned on the right. The print carriage moves to the coppercolored contacts or ink nozzles. Do not touch the ink nozzles or the copper...

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