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Question posted by JOESANDOVALTX on April 8th, 2015

Touchscreen Troubleshoot After Upgrade Windows 8.1

I Upgraded From Windows 7 To Windows 8.1. Hardware And Drivers Appear To Be Working Well, Except That I Cant Utilize The Touchscreen. Hp Tech Told Me That It Could Be Done But I Had To Pay A Service Charge To Configure The Setting. My Question, What Is The Configuration Procedure To Get The Touchscreen Back On?

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Answer #1: Posted by TommyKervz on April 8th, 2015 1:26 PM

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TommyKervz

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January 10th, 2013

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Go here to troubleshooting touch screen issues in Windows 8 or see some helpful suggestions on this forum

Hope that is helpful.
Kervz at www.satechhelp.co.za

Related HP TouchSmart 520-1030 Manual Pages

Limited Warranty and Support Guide - Page 8

... provide warranties directly to an authorized service location for your HP Hardware Product to you. HP will be purchased locally. Some states/jurisdictions do not allow exclusion of implied warranties or limitations on availability of service upgrades and the cost for these service upgrades, refer to the HP Web site at: http://www.hp.com/support Options and Software Limited...

Limited Warranty and Support Guide - Page 12

... pack within the first two years after your warranty has ended, HP can still provide you run during your initial call to an HP support representative. The hardware service offering is stated in the product specifications, in terms of decimal (base 10) capacity. Microsoft Windows and other programs, such as FDISK, use the binary (base...

Getting Started - Page 57

...the recovery discs you created as you see the desktop. 8 Turn off the computer, reconnect all peripheral...until you see the initial company logo screen appear, repeatedly press the F11 key on your ...(recommended), and then click Next. Troubleshooting and Maintenance 53 Starting system recovery from... approximately 5 seconds, or until the Windows is working, create a backup DVD containing all ...

Getting Started - Page 58

.... To access the Windows 7 Troubleshooting Tools: 1 Click the Start button, and then click Control Panel. 2 Click System and Security. 3 Under Action Center, click Find and fix problems (troubleshooting). 54 Getting Started (features vary by model) Additional Troubleshooting For additional troubleshooting solutions, refer to the following: HP Support Assistant HP Support Assistant helps you...

Limited Warranty and Support Guide - Refurbished - Page 9

...Troubleshooting to the HP Option and are provided "AS IS." Some states/jurisdictions do not allow exclusion of implied warranties or limitations on availability of service upgrades and the cost for these service upgrades... the HP Option or for the remaining warranty period of the HP Hardware Product in its entirety. Service Upgrades HP has a range of additional support and service coverage ...

Getting Started Guide - Page 19

.... For Windows 7: 1. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. ENWW Software troubleshooting 13 Verify that was installed. This is internal, try to connect again later, or contact your Internet service provider (ISP) for your Internet connection type. System Recovery (see Updating device drivers, following...

Getting Started Guide - Page 21

... of Microsoft Windows. To reinstall a program using the Recovery Manager program (select models only). ENWW Software troubleshooting 15 Click Software Program Reinstallation, and then click Next at the Welcome screen. Check to install, click Next, and follow the on-screen instructions. 4. You must restart the computer after recovering software programs or hardware drivers. Under...

Getting Started Guide - Page 26

... logo screen appear, repeatedly press F11 on . 20 Chapter 3 Troubleshooting and maintenance ENWW... Recovery is working, follow these steps to back up your keyboard until the Windows is Loading Files... If Windows 7 is ...appears on the computer. 4. System Recovery begins. Turn off the computer. System Recovery CAUTION: System Recovery deletes all data and programs you see the desktop...

Troubleshooting & Maintenance Guide - Page 12

... Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off completely and then turn it came with the product) or hardware driver to factory defaults. ● System Recovery (see System recovery on page...

Troubleshooting & Maintenance Guide - Page 13

... All Programs, click Recovery Manager, and then click Recovery Manager. 2. ENWW Software troubleshooting 9 Under I need help immediately, click Software Program Reinstallation. 3. To reinstall ...continue. 2. Check whether your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. NOTE: Do not use the Recovery Manager program to...

Troubleshooting & Maintenance Guide - Page 15

... registration process, and wait until you see the initial company logo screen appear, repeatedly press F11 on your system does not detect a recovery partition, it prompts you see the desktop. 10. If Windows 7 is not responding, but the computer is working and Windows 7 is responding, use these steps to perform a System Recovery. 1. Turn off the...

Getting Started (For Select TouchSmart Models Only) - Page 20

... work, restart the computer: 1. Contact Support: www.hp.com/support Computer will not turn it is not, contact Support. Test the wall outlet by the product manufacturer for additional troubleshooting options..., or restart the computer: 1. if it on the keyboard simultaneously. 2. Use the Windows Task Manager to the external power source are plugged in the computer and turn on page...

Getting Started (For Select TouchSmart Models Only) - Page 27

...appears...hardware driver. (See Software program and hardware driver reinstallation on page 24) - Updating drivers A driver is a software program that the correct audio format output is selected. Restores the software (if it on page 28) - ENWW Software troubleshooting... PCM Audio. (HP TouchSmart PC does not support AC3, DTS, Dolby Digital 5.1.) Software troubleshooting Some software repairs...

Getting Started (For Select TouchSmart Models Only) - Page 29

... 1. Check whether your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. Tap the Start button, and then tap Control Panel. To uninstall a program: 1. Software program and hardware driver reinstallation If any of programs you have a way to continue. 2. ENWW Software troubleshooting 25 If prompted, tap Yes to allow the program...

Getting Started (For Select TouchSmart Models Only) - Page 30

...or hardware drivers. Also, check for your hardware and new versions of your favorite programs. Run Windows Update monthly to fix operating system bugs and improve performance. Use Windows Updates ... using Hard Disk Diagnostic. 26 Chapter 4 Troubleshooting and maintenance ENWW Sometimes a failing hard disk can be sure to check for driver updates for programs you want to install, ...

Getting Started (For Select TouchSmart Models Only) - Page 35

... 31 As soon as you see the desktop. 9. Otherwise, tap Recover without backing up your keyboard until you see the initial company logo screen appear, repeatedly press the F11 key on the... then tap Next. Under I need help immediately, tap System Recovery. 6. If Windows 7 is not responding, but the computer is working, follow these steps to a removable disc, or USB flash drive. Back up ...

Quick Setup Guide - Page 21

...on Start, then click HP Help and Support and HP User Manuals. ) - Symptom Possible solution I cannot connect to a better position. For Windows 7: 1. If your computer to factory defaults. ● System Recovery (see Software program and hardware driver reinstallation, later in use before the software was in this table). - Software troubleshooting To repair software problems...

Wall Mounting Guide (For Select Models Only) - Page 6

Tap the Windows Start button and then tap Shut Down. After the system has completely shut...Ensure that is covered with a soft cloth. 2 Chapter 1 Preparing your HP TouchSmart PC for wall-mounting Wall-Mounting your HP TouchSmart CAUTION: Static electricity can damage the electronic components of the HP TouchSmart PC or optional equipment. Before removing the stand To avoid injury and equipment ...

Wall Mounting Guide (For Select Models Only) - Page 10

... 1 Preparing your HP TouchSmart PC for wall-mounting Wall-Mounting your HP TouchSmart PC back to the computer. To reinstall the stand, follow all the steps in the future. Replace the back cover on the computer and install the three screws securing the cover to a desktop unit in Reinstalling the stand on your HP TouchSmart PC on...

Wall Mounting Guide (For Select Models Only) - Page 13

... PC. Following the manufacturer's instructions, remove the wall-mounting hardware from the wall-mounting device. 1. Wall-Mounting your HP TouchSmart PC for removal from the back of the HP TouchSmart PC or optional equipment. Removing the wall-mounting hardware Prepare your HP TouchSmart Removing the wall-mounting hardware 9 Disconnect all other attached cables from the wall and...