Question posted by rml43 on April 19th, 2015

Hp Photosmart Problem

Have Photosmart C4680 attached to 3year old Macbook Pro. Used to work fine-but now when I try to print,on the printer's little window it says "scanning". And it is stuck on "scanning". I have no scanning jobs open..and i tried unplugging printer from computer and powersource for a few hours.That didnt work. Any ideas would be appreciated. Thanks. RL

Current Answers

Answer #1: Posted by TommyKervz on April 20th, 2015 12:46 PM
This answer was accepted by the poster of the original question.
TommyKervz

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  • Turn it off
  • Wait for it to settle completely (a minute at the most)
  • Press the # key and the 6 key and hold them down together while turning on the printer.
  • Press, press... when printer comes back on, release the keys and let the printer run through its final self check (warm up)
  • Here is your printers "Troubleshooting" page (Solve a Problem). Please take a look: C4680 All-in-One Printer - Troubleshooting



    Hope that is helpful.
    Kervz at www.satechhelp.co.za

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