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HP Photosmart Premium e-All-in-One Printer - C310 Support Question

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Question posted by triplet777 on August 4th, 2014

Problem Connecting To Web Services Server

Hello, I've had my printer running perfectly since I installed it 3 days ago but today I am nolonger able to use eprint. I can still scan and print from my home PC and laptop but I am unable to send emails directly to the printer now. This was working fine and I used the feature fairly often without error but today no emails arrived. When I logged on to the eprint web site using my google account {Personal Information Removed} the status of the printer said disconnected. I've tried deleting the printer and re-attaching it (which had no effect) and I've now tried disabling web services on the printer then re-enabling it. When I try this I now receive the following error: Problem connecting to Web Services server. The printer model is a HP Photosmart Premium C310a with the lastest software update. The printer is connected to my network via Wifi and is reachable and usable from all my PC's. It seems to me that there is something wrong with the software configuration on the printer, the reason I think this is because the screen interface slows down to a crawl after some use and when this happens it is not possible to switch the printer off via the power button. The only solution is to pull the power cable! This is something new and didn't happen before, is there a way to reset to factory default, the option in the menu doesn't seem to reset everything? Please advise ASAP. Thanks in advance, Andrew.

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Related HP Photosmart Premium e-All-in-One Printer - C310 Manual Pages

Reference Guide - Page 1

...tips 4 What's new? Remove all models 2 Unpack printer. English MMC 3 Connect and power on the printer display to be guided through setting up and connecting the HP Photosmart, including how to know your HP Photosmart. PHOTOSMART PREMIUM e-ALL-IN-ONE C310 SERIES Start setup here... 1 Verify box contents. Inside... Do not connect a USB cable unless prompted by registering at www...

Reference Guide - Page 2

... than once, you might take a few minutes for service. If not, there may be a problem with the power outlet. •• If you are still having a problem, contact HP support for the printer to install the printer software. Do not connect the USB cable until you plugged the printer into the computer CD drive, then follow the onscreen...

Reference Guide - Page 3

... States Off The wireless radio is not connected to the network using WiFi Protected Setup. 3 Get to know your printer's email address. Scan Opens the Scan menu where you can remove Apps from the Internet, such as maps, coupons, coloring pages, and puzzles. HP ePrint Opens the Web Services menu where can access the Wireless Setup...

Reference Guide - Page 4

... Ink from software applications on a connected computer. •• When installing new cartridges, see the graphic on the printer display to select Scan to PC, Scan to provide a white background. •• Scan photographs or documents. Use the Photo menu on the printer display for printing. •• Printhead servicing, which keeps print nozzles clear and...

Reference Guide - Page 5

... computer or mobile device, and both the email message and recognized attachments will print. •• HP ePrint might not have come with this service. English What's new? HP ePrint Print from your printer connected to a network with an Internet connection. •• Press the Wireless button on the original fonts and layout options used. •• Free...

Reference Guide - Page 6

... HP Photosmart front panel, press the Wireless button to connect the printer. 4. Run a Wireless Network Test to check that your printer is automatically printed. •• Check the top of the report to see if anything failed during software installation... The Wireless Network Test Report is on the printer display. 2. For additional help with setting up your printer using...

Reference Guide - Page 7

... to download the Network Diagnostic Utility, then run the Network Diagnostic Utility (Windows): •• Go to disconnect from the VPN before proceeding with firewalls. English Fixing connectivity issues You may have a router problem. The computer should re-enable the security applications after installation is connected to the same network to allow communication over...

Reference Guide - Page 8

...HP Limited Warranty Dear Customer, You will charge its standard time and materials charges to service the printer for the performance of a consumer (e.g., the United Kingdom); Operation outside the United ...ink products that have other problems, including those defects that the operation of liability 1. Extent of South Africa 8 B. For HP printer products, the use of a non-HP or...

User Guide - Page 3

Contents Contents 1 HP Photosmart Premium e-All-in-One C310 series Help 3 2 Get to know the HP Photosmart Printer parts...5 Tips for getting to know the printer...6 3 How do I?...7...by phone...27 Additional warranty options...28 8 Connectivity Install the software for a network connection...29 Tips for setting up and using a networked printer...29 9 Technical information Notice...31 Cartridge chip...

User Guide - Page 5

HP Photosmart Premium e-All-inOne C310 series Help 1 HP Photosmart Premium e-All-in-One C310 series Help For information about the HP Photosmart, see: • Get to know the HP Photosmart • How do I? • Print • Copy and scan • Work with cartridges • Connectivity • Technical information • Get more help HP Photosmart Premium e-All-in-One C310 series Help ...

User Guide - Page 8

.... Get to know the HP Photosmart 6 Get to know the printer: • Learn about Print Apps Manager for printing recipes, coupons, other content from the web, simply and easily. Chapter 2 15 Cartridge access area 16 Printhead assembly 17 Model number location 18 Rear USB port 19 Power connection (Use only with the power adapter supplied...

User Guide - Page 19

... scan success Scan to a computer To scan to start the scan. 3. On the Home screen, highlight Scan, and then press OK. If product is network-connected, a list of glass. Related topics • Tips for this topic. a. Load original. Load original print side down on product. c.

User Guide - Page 23

... servicing, which prepares the product and cartridges for working with ink Clean printhead automatically If print quality is unacceptable, and the problem ...installed a refilled or remanufactured cartridge, or a cartridge that has been used . To check the ink levels from the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to highlight Clean Printhead. The Printer...

User Guide - Page 29

will be available at the HP online support Web site: www.hp.com/support . Standard phone company charges apply. For ...to go to learn more information and help about your HP Photosmart by product, country/region, and language. This section contains the following information: • Product name (HP Photosmart Premium e-All-in-One C310 series) • Serial number (located on the back or ...

User Guide - Page 30

Chapter 7 Additional warranty options Extended service plans are available for information about the extended service plans. HP support 28 HP support Go to www.hp.com/support , select your country/region and language, then explore the services and warranty area for the HP Photosmart at additional costs.

User Guide - Page 31

... HP Photosmart is running on a networked computer 1. Follow the prompts to access that your computer and follow the instructions. Insert the installation CD that the printer description is currently connected to enter this section to install the HP Photosmart software on a computer connected to a network. Otherwise, the HP Photosmart software installer might try to use . 7. If...

User Guide - Page 32

... here to go online for more information. • Learn how to connect the HP Photosmart to work with your firewall and anti-virus programs during printer setup. Click here to go online for more information. • Learn how to a wireless home network using WiFi Protected Setup (WPS). Chapter 8 • Learn about the Network Diagnostic...

User Guide - Page 34

...10 (20 lb. Specifications Technical specifications for the HP Photosmart are located in length to minimize injected noise due to...to 20 Up to be slightly distorted • HP recommends using . For information about the printer resolution, see the Product Data Sheet at www.hp.com...system releases and support, visit the HP online support Web site at www.hp.com/support . Paper specifications...

User Guide - Page 36

... product, please visit the HP Eco Solutions web site for more information on HP's environmental initiatives. Plastics Plastic parts over 25 grams are easy to locate, access, and remove using common tools. The number of materials has been kept to separate easily. Fasteners and other connections are marked according to international standards that...

User Guide - Page 37

...available in Energy Save mode, the HP Photosmart might not be obtained from the HP Web site at : www.hp.com/go to...display about a real-time clock failure or if you can be able to scroll through the options, and then touch Energy Save Mode.... The following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Set the Energy Save Mode When you recycle used print cartridges and...