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HP Photosmart 5520 Support Question

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Question posted by Contemphair on May 15th, 2014

Problems With Yellow Ink

We are having problems with the yellow ink cartridge, the printer is saying the cartridge is faulty or missing. We have tried 3 different cartridges so we are thinking the problem is with the printer.

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Related HP Photosmart 5520 Manual Pages

Reference Guide - Page 1

... software CD. Click ReadMe.chm to your language. In addition, some residual ink is left in the printhead servicing process, which prepares the printer and cartridges for your printer (see setup flyer). PHOTOSMART 5520 e-ALL-IN-ONE SERIES English Setup Unpack and power on your device. On software CD locate ReadMe.chm. For computers without a CD/DVD...

Reference Guide - Page 2

... perform maintenance functions. 10. Scan: Select a destination by cartridge. 9. On button. 16. Wireless status light: •.... 3. Ink icon: Shows estimated ink levels by touching Email, Memory Card, or Computer. Make sure your printer is not... button: Displays the printer's email address, ePrint status, and ePrint feature. Insert your HP Photosmart English Control panel buttons...

Reference Guide - Page 3

...printer from your computer. 2. Double-click HP Uninstaller. Insert the CD into your HP Photosmart is set as default printer from the menu. English Setup and troubleshooting If you made any changes, try...click: •• Devices and Printers (Windows 7®) •• Printers (Windows Vista®) •• Control Panel,and then click Printers and Faxes (Windows ...

Reference Guide - Page 4

... through the Wireless Direct connection. 4 Keep your Wi-Fi devices (for Wireless Direct. 4. Use HP Setup Assistant in the Wireless Setup Wizard to finish installing the printer software. Connect wirelessly to the printer without a wireless router, from your computer, click Start > All Programs > HP > HP Photosmart 5520 series > Printer Setup & Software. 2. Note: If you have a print...

Reference Guide - Page 6

... However, if printer failure or damage is unable to repair or replace, as on-site service, may not apply to the customer. HP shall have other problems, including those defects...States (including provinces in the world. 2. English HP printer limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with such local law. ...

User Guide - Page 3

...scan success...24 7 Work with cartridges Check the estimated ink levels...25 Clean printhead automatically...25 Clean ink smear...25 Replace the cartridges...26 Align printer...27 Order ink supplies...28 Cartridge warranty information...28 Tips for working with cartridges...29 8 Connectivity Add the HP Photosmart to a network...31 Connect wirelessly to the printer without a router...32 Change from...

User Guide - Page 5

... page 21 • Work with cartridges on page 25 • Connectivity on page 31 • Technical information on page 47 • Solve a problem on page 5 • How do I? 1 HP Photosmart 5520 series Help For information about HP Photosmart 5520 series, see: • Get to know the HP Photosmart on page 37 HP Photosmart 5520 series Help HP Photosmart 5520 series Help 3

User Guide - Page 7

... • Control panel features • Status lights and buttons Printer parts • Front and top views of HP Photosmart 5520 series Get to know the HP Photosmart 1 Color graphics display (also referred to as the display) 2 ... 15 Lid 16 Cartridge access door 17 Printhead assembly 18 Cartridge access area 19 Paper path cover • Rear view of HP Photosmart 5520 series Get to know the HP...

User Guide - Page 14

...device, turn on the Wi-Fi radio, search for and connect to have a print application on the printer. Wireless Direct print With Wireless Direct, you need to the Wireless Direct name (for example: HP-print-xx-Photosmart-5520...and select ink, toner and paper. All papers with Wireless Direct 1. To purchase HP papers, go to the printer without a wireless router, from a mobile device, you can...

User Guide - Page 18

... that look and feel more information on your computer. HP Office Paper is a high-quality multifunction paper. Click here to go online for more information. • Learn how to work together so your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to print photos saved on standard multipurpose...

User Guide - Page 30

...; Order ink supplies on page 28 Tips for replacement cartridges, open the printer cartridge access door and check the label. If it is not supported in its designated HP printing device. During the warranty period the product is covered as long as indicated: 28 Work with . Click the HP Photosmart 5520 series folder, click HP Photosmart 5520 series. c. On...

User Guide - Page 34

... (SSID). ❑ WEP key or WPA Passphrase (if needed). If you connect the HP Photosmart on the networking device. ❑ Touch OK. Touch Wireless Setup Wizard. 3. Follow prompts. 5. Connectivity 32 Connectivity...(NIC). Related topics • Tips for setting up and using a networked printer on page 34 Wireless with the Wireless Direct connection. NOTE: The product begins a timer...

User Guide - Page 35

...To change the software connection to this printer to the printer. c. Use HP Setup Assistant in Applications/Hewlett-Packard/Device Utilities to change from a USB connection ... Direct password when prompted. Click HP Photosmart 5520 series, click Printer Setup & Software, and then click Convert a USB connected printer to connect the printer. To connect wirelessly to display the ...

User Guide - Page 36

... the wireless connection, touch the Wireless button on the control panel. Click HP Photosmart 5520 series, click Printer Setup & Software, and then click Connect a new printer c. Click here to go online for more about the Network Diagnostic Utility (Windows only) and other device on . Connectivity 34 Connectivity Follow the instructions on the screen to change...

User Guide - Page 42

... that the printer is not acceptable, try clearing the ink smears. Under HP Photosmart 5520 series, click HP Photosmart 5520 series, click...problem Solve a problem See Align printer on the printouts, try the following to improve print quality: • Use the printer status and print quality reports to go online for more information. Under HP Photosmart 5520 series, click HP Photosmart 5520...

User Guide - Page 43

...; Product name (HP Photosmart 5520 series) • Serial number (located on the back or bottom of phone support in the carriage. 3. Placing a call the support phone number for your country/region and language, then explore the services and warranty area for information about support options. Insert the original cartridge in Europe, the Middle...

User Guide - Page 45

... move to both the printhead and the ink cartridges. If reinserting the cartridges does not work, try cleaning cartridge contacts. Ink cartridge problem To solve ink cartridge problem 1. Make sure the cartridges are four small rectangles of copper or gold-colored metal on the cartridge indicated in damage to the ink label part of the ink cartridge. c. The electrical contacts are in the...

User Guide - Page 46

... the initial product setup causes an error. After printer setup is still not resolved, try replacing cartridges. On the inside of the ink or other debris elsewhere on the cartridges reduces ink evaporation. See Replace the cartridges on the ink cartridge. Don't open or uncap cartridges until you must install the cartridges that shipped in the printhead. f. You can use the...

User Guide - Page 52

.../go /msds Recycling program HP offers an increasing number of product return and recycling programs in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of charge. For more information, go to the...

User Guide - Page 61

...specifications 48 I interface card 31, 32 N network interface card 31, 32 P phone support 41 phone support period period for support 41 print specifications 48 R recycle ink cartridges 50 regulatory notices regulatory model identification number 54 wireless statements 57 S scan scan specifications 48 system requirements 48 T technical information copy specifications 48 environmental specifications...