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HP Officejet Pro L7500 Support Question

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Question posted by scooter90240 on May 23rd, 2014

Message Says: Alignment Failed. Refer To Device Documentation For Details

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Answer #1: Posted by TechSupport101 on May 24th, 2014 12:57 AM

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TechSupport101

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Hi. Most likely this is a print head issue. The print head is what the cartridges sit in inside of the printer. To attempt to resolve it, do the following:

(1) Open the printer and wait for the carriage to slide over
(2) Remove the ink cartridges from the print head.
(3) Use cotton swabs dipped in hot water to thoroughly clean the print head and each ink cartridge contacts and nozzles.
(4) Repeat this until there is no ink residue coming off on the cotton swab.
(5) Once finished, allow to dry and replace the cartridges
(6) Try to print something now

If that does not work then you have one of two possibilities:
(1) One of the ink cartridges is defective and causing the error
(2) If it's definitely not that, then the print head will need to be replaced.

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Related HP Officejet Pro L7500 Manual Pages

Setup Guide - Page 29

...DNS server is created. The server name cannot be resolved Sending to network folder might fail if the server name provided during setup cannot be sure to specific IP addresses. Solving ... DNS settings, turn off and then turn on the device. If unsupported characters are also supported. For more information, see the documentation available for your operating system. • Make sure the...

Setup Guide - Page 30

...use . Solving fax problems (optional) If you cannot use the device for faxing if an extension phone is connected to the telephone wall jack, while the other noise. For more detailed information, see the test report for possible solutions. sending and ... phone cord is off the hook. For example, you ran a fax test and the test failed, see the onscreen user guide on the back of the...

Setup Guide - Page 31

... For example, if you need another phone cord, which piece of the voice message. See the first two issues under "The device can send faxes, but cannot receive faxes" on page 27. Connect a second... on page 11. Fax tones are sending to extend my device is the fax number you identify which can be causing the test to fail. If you have a computer dial-up modem on the ...

User Guide - Page 4

... either the merchantability of this software for any kind. MD4 Message-Digest Algorithm" in all warnings and instructions marked on governmental agencies...works Safety information Always follow basic safety precautions when using this documentation and/or software. It is supported by the product. ...Refer servicing to reduce risk of this product to qualified service personnel.

User Guide - Page 5

...3 Use the all-in-one Use control panel menus ...24 Control-panel message types 25 Status messages ...25 Warning messages ...25 Error messages ...25 Critical error messages ...25 Change device settings ...25 Use the HP Solution Center (Windows 26 Use the HP ... only 30 Load the originals ...30 Load an original in the automatic document feeder (ADF 30 Load an original on the scanner glass 31 1

User Guide - Page 10

... print quality diagnostic page 145 To align the printheads 146 To calibrate the linefeed...document feeder (ADF 153 Clean the exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is not responding (nothing prints 158 Device does not accept printhead 159 Device...

User Guide - Page 11

...Wrong original was copied 167 Documents are missing or faded 168 Size is reduced ...168 Copy quality is poor ...168 Copy defects are apparent 168 Error messages appear 169 The device prints half a page, ... Solve fax problems ...174 The fax test failed ...174 Solve photo (memory card) problems 185 The device cannot read the memory card 186 The device cannot read photos on the memory card 186...

User Guide - Page 14

1 Get started This guide provides details about how to use the device and to resolve problems. • Find other resources for wireless printing. A printed version of the document is provided with the device. HP Printer Utility (Mac OS) Contains tools to configure print settings, calibrate the device, clean the printheads, print the configuration page, order supplies online...

User Guide - Page 20

.... Left arrow: Decreases values on the country/region in which the device is sold. OK: Selects a menu or a setting on your attention. Speed Dial: Selects a speed-dial number. Digital Filing: Scans and saves a document to be printed. Display: View menus and messages. Reduce/Enlarge: Changes the size of copies to a folder and shares...

User Guide - Page 23

....11 wireless HP bt300, Printer and PC Adapter with Recommended number of connected computers for best performance Supported software features Setup instructions One computer connected with a USB cable to the device. All features are supported, except Webscan. The two-line display shows status and error messages, menu options, and advisory messages. All features are...

User Guide - Page 28

...the all-in-one This section contains the following sections provide a quick reference to enter a fax or speed-dial number, or display the Fax menu...models only) Use control panel menus The following topics: • Use control panel menus • Control-panel message types • Change device settings • Use the HP Solution Center (Windows) • Use the HP photo and imaging software &#...

User Guide - Page 29

...Support to learn more information, see HP Instant Support. An example of the device. These messages appear until you of events that some action must be cleared by a ... the HP Solution Center (Windows) or HP Device Manager (Mac OS). Error messages Error messages communicate that require your device might need service. Some of a device failure. For more information, see Use the HP...

User Guide - Page 35

... see Clean the device. Load an original on the display indicating that the top edge of the media. Load your original contains multiple full-size pages, load it in first. TIP: For more information, see a message on the scanner glass You can copy, scan, or fax up , into the automatic document feeder until...

User Guide - Page 56

...using a scanned image. Using this software, you to scan and save a document to a folder and share documents with your device and computer must also be connected and turned on. If this on a ...printer software must be installed and running Windows, look for the device icon in the system tray at the lower-right side of the screen, near the clock. If a scanner is not available, a message...

User Guide - Page 137

... folder. Ensure an AirPort card is SES compatible, see the following instructions to set up the device on the Starter CD. 6. Press the SES button on wireless networks. Refer to the AirPort documentation for details on setting up the device for more information, see the getting started guide). 2. Set up on the wireless router. 2. Set...

User Guide - Page 154

... color-coded slot (the label on the printhead must match the label on the device. Close the top cover. 14. Plug in the printhead slot inside the device with your printer, see To align the printheads. If the control panel message remains, repeat the cleaning procedure described above steps for the carriage to ensure that...

User Guide - Page 163

... automatic alignment pages can be installed correctly. Check any personal firewall software installed on the computer The personal software firewall is turned off when printing, an alert message should appear on your network vendors. For more information about 12 minutes. Check the device setup for a network environment Ensure the correct device driver and printer driver...

User Guide - Page 169

... on a clean sheet of incompatible inks can disrupt the intricate printing system and result in the device. Another paper-feed problem is occurring Media is not supported for the printer or tray Use only media that is aligned with . For more information, see To print the print quality diagnostic page. Printout shows bleeding...

User Guide - Page 178

... troubleshooting information for basic information about the error. If you are having faxing problems, you might fail if the server name provided during setup cannot be resolved to specific IP addresses. Perform this section... For more information, see which part of the device. For more detailed information, check the report to see the documentation available for faxing.

User Guide - Page 213

...disk space Processor and memory specifications 209 Processor and memory specifications Device processor 192 MHz ARM946ES, ETM9 (medium) Device memory • L7300/L7500: 64 MB built-in RAM, 16 MB built-in MROM... (Professional and Home Editions) • Mac OS X (10.3, 10.4) • Linux NOTE: Printer and scanner drivers for Windows Server 2003 (both 32-bit and 64-bit versions) require a minimum ...