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Question posted by info42852 on November 6th, 2012

I Keep Getting This Error Message: Pick Motor Stalled Press What Does It Mean?

If I click "ok" below this message, the printer then tries to print and tells me it is out of paper. But the tray is full of paper, all good paper and positioned correctly... Please tell me how to fix this. Thank you

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Answer #1: Posted by kcmjr on November 6th, 2012 6:13 PM

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kcmjr

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I expect that the motor that runs the pickup roller (the one that grabs the paper to feed it into the printer) has failed. If the paper is never being drawn in at all that's probably the issue. You'll need to have the printer serviced, this won't be a user serviceable item.

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Related HP Officejet Pro 8600 Manual Pages

Getting Started Guide - Page 22

... the other end is set to the correct switch type for static or other devices and run the test again. The printer can disconnect all the other noise. If the Dial Tone Detection Test passes, then one or more of the other equipment is causing problems. Try adding them back one end of the...

User Guide - Page 9

...printer prints half a page, then ejects the paper 111 Paper mismatch...111 Solve scan problems...112 Scanner did nothing...112 Scan takes too long...112 Part of the document did not scan or text is missing 113 Text cannot be edited...113 Error messages... Solve memory device problems 135 The printer cannot read the memory device 135 The printer cannot read photos on the memory device 136 Solve ...

User Guide - Page 34

... locks into the back of the tray. Set the printer on either side of plain paper. Connect the power cord and turn on accessories in the printer driver. Chapter 1 Slide the duplexer into place. To install Tray 2 1. Turn off the printer, and disconnect the power cord. 3. Enable Tray 2 in the printer driver. 30 Get started use them only for...

User Guide - Page 36

...) and plain paper loaded in the trays. • Load special media in Tray 1 and plain paper in the printer software. Make sure tray lock is an optional accessory. Have both trays with media). Configure trays NOTE: Tray 2 is disabled. To configure the trays, you must have the printer pick media from Tray 2 (if it will affect all users of media while printing a document, it...

User Guide - Page 37

... lid backing, or scanner frame can slow down menu, and then click OK. Select the Device Settings tab. Select the options you want to ... Maintain the printer This section provides instructions for keeping the printer in Tray 1 and Tray 2. • Make sure default tray is turned on , click Installed from the drop-down performance, degrade the quality of scans...

User Guide - Page 72

... you set up to store faxes in memory print automatically, and then they are available: On On Error Only Off The default setting. Causes the printer to eight of paper). The Fax Log is not deleted when the printer is too large, such as it might have received, print the Fax Log. Chapter 6 4. If you can...

User Guide - Page 74

... not print and an error message appears on one page, if possible. Touch Automatic Reduction, and then select On or Off. NOTE: If the printer is not able to forward the fax to print error reports for the default paper size. At the prompt, enter the number of the incoming fax is loaded in the main tray when...

User Guide - Page 85

...printer is set up the printer to print error reports and confirmation reports automatically for planning purposes only. This means that the printhead and ink cartridges are not legible, you send and receive. A confirmation message... print a report only if there is a problem sending or receiving a fax. Touch (right arrow), and then touch Setup. 2. NOTE: If the reports are in good ...

User Guide - Page 116

... or text is missing • Text cannot be edited • Error messages appear • Scanned image quality is poor • Scan defects ...printer If you sent a print or copy job before you tried to scan more information, see the HP software Help for information. • Check the status of inactivity, which means that the scan might be slower. 112 Solve a problem Wait until the printer...

User Guide - Page 118

... the correct port on a screen. For more information, see if the quality is not skewed. Error messages appear • Unable to activate TWAIN source or An error occurred while acquiring the image ƕ If you might be loaded into the scan tray with the OCR program. ƕ Make sure you have connected the USB Device Cable...

User Guide - Page 128

...; Try connecting a working phone and phone cord to the telephone wall jack that you are using a digital subscriber line (DSL) service, make sure the printer is connected to the correct port and the terminal adapter is set up for digital phones. • If you are using for the printer and check for an error message providing...

User Guide - Page 139

... devices have the printer serviced. An error message should appear on the control-panel display if more information, see HP support. See if any of the small pins inside are starting a memory device operation from a computer, see Insert a memory device. ƕ Remove the memory card (when the light is not blinking) and shine a flashlight into the correct...

User Guide - Page 152

...Printer Status Report. 148 Solve a problem NOTE: Ink level warnings and indicators provide estimates for the ink cartridges. To print the Printer... get more information about the printer, as well as the duplexer), and the number of pages printed from the trays...useful to print the printer status report before calling. 1. Printer Information: Shows printer information (such as the printer name, ...

User Guide - Page 237

... properly installed: 1. Close the ink cartridge cover and check if the error message has gone away. For instructions, see Replace the ink cartridges. Solution 1: Turn the printer off and on again. If the first solution does not solve the problem, continue trying the remaining solutions until no ink shows on the cartridge to the...

User Guide - Page 238

... Printers or Printers and Faxes. - Load more information, see Maintain the printer. • Make sure that the correct paper is loaded in the printer. Appendix G Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer, and then print the document again. Make sure that the trays are loaded correctly and are not printed. 234 Errors...

User Guide - Page 239

... storing ink cartridges, see Solve printer problems. Printer failure There was a problem with the printer. Or Click Start, click Control Panel, and then double-click Printers. 2. If the printer is unsatisfactory, try cleaning the printhead. For information about contacting HP support, see HP support. Press (Power button) to print The printer could not print the document because a problem...

User Guide - Page 240

... HP 236 Errors (Windows) For more information or to report fraud. See Replace the ink cartridges. Printer supply upgrade successful The supply upgrade was not successful. Printer service or ...cartridges listed in the message can only be replaced to resume printing. Reward may not be used in all regions. Click OK to use it on this printer, click Cancel Print and then remove the...

User Guide - Page 242

...The ink sensor has failed and the printer can no longer print. If any sign of the Automatic ...Click OK to print in black-ink only mode. For information about how to install new cartridges, see Replace the ink cartridges. The estimated Ink Level gauge might improve it. For more information, see Clean the printhead. Solutions: To print in the message are leaking. 238 Errors...

User Guide - Page 243

If the problem persists after you get this message a second time, contact HP. If you replace the cartridge, contact HP support. For more information, ...see Ink cartridge warranty information. If there are no leaks, re-install cartridges and close the printer cover. Turn the printer off then on again. NOTE: If your cartridge is still under warranty, contact HP support for service or replacement...

User Guide - Page 245

... sizes supported 164 tray supporting 166 environmental specifications 170 environmental sustainability program 180 error correction mode 66 error messages unable to answer 77...copies 111 dots, troubleshoot scan 116 double-sided printing 44 driver accessories settings 33 warranty 159 DSL, ... (parallel phone systems) 204 monitor dialing 64, 66 paper size 70 parallel phone systems 195 PBX system, set...