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HP Officejet 4500 Support Question

HP Officejet 4500 Support Question

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Question posted by prestonavt on June 23rd, 2014

No Dial Tone On Fax?

Hi I have a Officejet 4500, I was scanning some pictures the other day and all was working fine, then I picked up my phone to make a call and there was no dial tone icould not understand why so i called my provider Time Warner and they came out and determined that it was the fax line going to the printer? when it is plugged into Line 1 it kills the dial tone when it is unpluged the dial tone comes back, everythig has been fine since i purchased it a year ago, it seems to corelate with the scanning, what should do to see it it can be resolved? Thank you, Billee Williams.

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Related HP Officejet 4500 Manual Pages

Getting Started Guide - Page 25

... line and listen for a dial tone. Without the filter, you cannot fax successfully. • If you do not hear a dial tone, please contact your telephone company to check the line. • Make sure you connect the printer to an analog phone line, or you have a computer dial-up for digital phones. Try to use for faxing, you can disconnect all the...
User Guide - Page 12

...(Mac OS X)...207 Embedded Web server (some models only 208 F Errors (Windows) Fax Memory Full...210 Device Disconnected...210 Ink Alert...210 Cartridge Problem...211 Solution 1: Install the ink cartridges correctly ...Paper Jam...213 The printer is out of paper...214 Printer Offline...214 Printer Paused...214 Document failed to print...214 General printer error...214 Align cartridge...215 Index...216 ...
User Guide - Page 43

... panel or the software that your faxes were successfully sent, enable fax confirmation before sending the fax. or multiple-page black-and-white or color fax by running the fax setup test from a phone • Send a fax using the device control panel. Using the device control panel, you send. Fax 39 NOTE: Before you begin faxing, make sure you need printed confirmation...
User Guide - Page 46

... feeder (ADF). Press right arrow until Scan & Fax appears, and then press OK. 6. Load your originals. The device scans the originals into memory and sends the fax when the receiving fax machine is able to connect to redial the last number dialed. 4. Chapter 5 Send a fax from memory You can scan a black-and-white fax into memory and then send the...
User Guide - Page 49

... loaded in an error condition, or none of paper), the device stops answering incoming fax calls. The phone line is low, it overwrites the oldest, printed faxes as a very detailed color photo, it receives new faxes. Faxes are never stored in memory. Receive a fax 45 Make sure the device is : • Directly connected to memory limitations. NOTE: If you...
User Guide - Page 50

..., and then press OK. When you use the Poll to delete the faxes in memory from memory If you set the Backup fax mode to reprint your last printout. Reprint received faxes from the device control panel 1. Make sure you have paper loaded in memory from it has in an error condition. To delete all...
User Guide - Page 52

... panel 1. Set automatic reduction for received faxes from the device control panel 1. To set the paper size for incoming faxes The Automatic Reduction setting determines what the HP All-in all countries/regions. NOTE: If no phone numbers are added in the Caller ID list, it is too large for the Caller ID service...
User Guide - Page 56

.... 5. Chapter 5 • Set the fax error correction mode • Set the dial type • Set the redial options • Set the fax speed • Set the fax sound volume Configure the fax header The fax header prints your name and fax number on the Auto Answer setting if you want the device to answer faxes automatically. Press right arrow...
User Guide - Page 57

...device detects fax tones, it answers the call and the device monitors the line. To set your answering machine to a low number of rings and the device to change the answer ring pattern for the device... default ring pattern, which is set up the device to answer for a fax number. If the call and receives the fax. When the phone rings with distinctive ring, have a specific ring ...
User Guide - Page 59

... high speed (33600 bps) or when sending color faxes. NOTE: You can do not work properly when the device is called Fax over Internet Protocol (FoIP) 55 Set the fax sound volume Use this procedure to the port labeled "1-LINE" on changing this by connecting a phone cord to increase or decrease the volume of the following...
User Guide - Page 113

... fax calls. • Make sure the telephone you use to initiate the fax call is connected directly to Off, you will not receive the fax. This means that are sending a fax manually from receiving fax calls. You cannot use the keypad on setting up the device when you have a computer dial-up to receive faxes automatically take over the phone...
User Guide - Page 122

... in the Dock, and then click Print & Fax. 2. If the HP device is connected wirelessly has Standard TCP/IP Port as Default Printer. If the HP device is connected wirelessly, and select Set as the Port description, next to the HP device, make sure the correct version of the printer driver that the symptoms persist as Default...
User Guide - Page 180

... your telephone company. This section contains the following questions, you are received at the same phone number you use for fax calls on the device. • Computer dial-up modem: A computer dial-up modem is on the same phone line as the device. b. If you answer Yes to any of the following topics: • Choose the correct...
User Guide - Page 181

... ring calls service Computer Answering Voice dial-up machine mail modem service Recommended fax setup Case A: Separate fax line (no voice calls received) Case B: Set up the device with DSL Case C: Set up the device with a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service on the device. 3. You might experience problems sending and...
User Guide - Page 186

..., or to this port. • If you have in your country/region. If you will need to answer it before the device answers the call and hear fax tones from the phone cords you will not be available to answer calls manually, turn on the Auto Answer setting. • If you set up the...
User Guide - Page 187

... your computer dial-up modem to the adapter provided for your local service provider or vendor for your modem and the device simultaneously. You will not be able to use the device for your home or office. 2. You must initiate the manual fax before voicemail picks up the device with voice mail 1. Using the phone cord supplied...
User Guide - Page 201

... prints a report. 5. A blank or incorrect fax setting can test your fax setup to check the status of the device and to make sure it is loaded in the report to verify the settings are installed, and that the phone cord is plugged into the correct port • Checks for a dial tone • Checks for more information on...
User Guide - Page 221

... activate TWAIN source 99 error reports, fax 57 error-correction mode, fax 53 event log 125 EWS. Index default settings copy 38 deleting faxes from memory 46 device control panel locating 10 network settings 198 scan from memory 46 dial tone test, failed 104 dial type, setting 54 distinctive ringing setup (parallel phone systems) 180 distinctive ringing, change pattern...
User Guide - Page 222

... original scan 99 handle 62 locating 11 order online 173 part names 62 replace 62 supported 133, 173 test 125 tips 60 warranty 131 yields 133 ink levels, check 61 installation troubleshoot 122 Internet Protocol fax, using 55 IP address checking for device 122 IP settings 199 ISDN line, set up with fax parallel phone...
User Guide - Page 224

... 134 speed troubleshoot for scanner 97 troubleshoot print 76 speed dial send fax 39 Start button 12 status messages 14 network configuration page 126 Printer Status Report 125 Self-Test Report 125 storage environment specifications 141 streaks, troubleshoot copies 96 scan 100 stripes on scans, troubleshoot 99 subscriber identification code 52 supplies order online 173...

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