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HP Officejet 4500 Support Question

HP Officejet 4500 Support Question

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Question posted by heymstootie on August 1st, 2012

Officejet Always Offline!

Our HP Officejet 4500 is always giving us the "Printer Offline" message.  We are getting pretty upset because we thought this would be a great tool for our office (All-in-one??) We are out of warranty, so we really don't want to pay a high priced "Guru" to fix it .

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Related HP Officejet 4500 Manual Pages

Getting Started Guide - Page 4

... the embedded Web server (EWS). OFFICEJET 4500 1. Instead, it is placed on HP's support Web site (www.hp.com/support). 4 Use the printer To scan, copy, and send faxes, you install the software). Use the printer Getting Started Guide Thank you for this HP Officejet All-in-One. The user guide for purchasing this printer (also called "Help") is connected...
Getting Started Guide - Page 5

... only available on the display. Use the printer 5 Fax B&W Copy B&W Scan Fax Color Copy Color Power: Turn device on and off Back: Go back one step Arrows: Move through menu selections Note: Use or when you want to select the speed-dial. English Wireless HP Officejet 4500 Wireless Ethernet HP Officejet 4500 HP Officejet 4500 Mode Indicator: Shows which mode is...
User Guide - Page 10

...152 Paper use...152 Plastics...152 Material safety data sheets 152 Recycling program...152 HP inkjet supplies recycling program 152 Disposal of the U.S. telephone network: FCC requirements ... 154 Third-party licenses...155 HP Officejet 4500 Desktop 156 HP Officejet 4500...159 HP Officejet 4500 Wireless 166 B HP supplies and accessories Order printing supplies online 173 Supplies...173 ...
User Guide - Page 12

Use the HP Solution Center (Windows 207 HP Utility (Mac OS X)...207 Embedded Web server (some models only 208 F Errors (Windows) Fax Memory Full...210 Device Disconnected...210 Ink Alert...210 Cartridge ...213 Paper Jam...213 The printer is out of paper...214 Printer Offline...214 Printer Paused...214 Document failed to print...214 General printer error...214 Align cartridge...215 Index...216 8
User Guide - Page 14

...Chapter 1 Eco-Tips HP is committed to assess and reduce the impact of HP products, please visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Understand the device parts This section contains the following topics: • Front view • Printing supplies area • Back view Front view HP Officejet 4500 / HP Officejet 4500 Wireless HP Officejet 4500 Desktop 10 Get started
User Guide - Page 15

... glass 5 Automatic document feeder 6 Scanner lid Printing supplies area HP Officejet 4500 / HP Officejet 4500 Wireless HP Officejet 4500 Desktop 1 Cartridge access door 2 Ink cartridges Back view HP Officejet 4500 / HP Officejet 4500 Wireless HP Officejet 4500 Desktop 1 Universal serial bus (USB) port 2 Ethernet port (HP Officejet 4500 only) 3 Power input Understand the device parts 11
User Guide - Page 16

...3 4 5 6 7 8 9 10 Name and Description Wireless button (HP Officejet 4500 Wireless): Turns the 802.11 wireless feature on your computer screen. Left ...: Stops a job, exits a menu, or exits settings. 12 Get started Start: Initiates a copy, fax, or scan job. Pressing...of messages Overview of buttons and lights The following diagram and related table provide a quick reference to the device ...
User Guide - Page 18

... that you want to turn off the device, and then turn it on the display. While some action must be performed, such as the state of messages While using the product, messages will appear on the control panel display. For more information, see Solve a problem. 14 Get started NOTE: Use the left arrow button...
User Guide - Page 74

... specialists • Software and driver updates for the HP all -in-one • Valuable troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that came with HP devices • Solve device management problems • Troubleshoot installation issues • Understand the Printer Status Report and Self-Test Report • Understand...
User Guide - Page 121

... you can access the EWS, try using the HP device over the network (such as it . Step 3: Check to see if the firewall software is paused or offline, preventing you are using it was successful. Or Click Start, click Control Panel, and then double-click Printers. 2. b. If you are able to access the EWS...
User Guide - Page 122

... the HP device over the network. If you continue to the HP device, make sure the correct version of the printer driver that is set as you still cannot use the device, your Printers or Printers and Faxes folder. NOTE: If there is more than one of the printer driver that is Offline, right-click the device, and click Use Printer Online...
User Guide - Page 123

... is configured with HP devices A personal firewall, which a wireless access point (WAP) is a security feature in queue or printer goes offline • Scan communication errors or scanner busy messages • Unable ... the person who set up your home or office can be interfering. This is on the local subnet, computers and devices in your network or the router manufacturer for ...
User Guide - Page 153

Products with 2.4-GHz wireless LAN devices France For 2.4 GHz Wireless LAN operation of this product may be confused with the marketing name (HP Officejet 4500 (G510) All-in the following EU and EFTA countries: ... issued by the following conformity marking placed on the product. This compliance is indicated by HP for use , only 2400-2454 MHz frequency band (channels 1-9) may be used . ...
User Guide - Page 154

...and test reports, this device must accept any interference received, including interference that the product Product Name and Model: Regulatory Model Number:1) HP Officejet 4500 series printer SNPRC-0902-01 Product ... EMEA: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany www.hp.com/go/certificates USA : Hewlett-Packard, 3000 Hanover St., Palo Alto 94304, U.S.A....
User Guide - Page 155

... numbers. 2. The product was tested in the regulatory documentation and test reports, this device must accept any interference received, including interference that the product Product Name and Model: Regulatory Model Number:1) HP Officejet J4680 and J4624, HP Officejet 4500 Wireless series printer SDGOB-0833 Product Options: Radio Module All RSVLD-0608 Power adaptor: 0957-2269 conforms...
User Guide - Page 159

Third-party licenses This section contains the following topics: • HP Officejet 4500 Desktop • HP Officejet 4500HP Officejet 4500 Wireless Third-party licenses 155
User Guide - Page 160

... OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. 156 Technical information Appendix A HP Officejet 4500 Desktop Third-party licenses AES rijndael-alg-fst.c @version 3.0 (December 2000) Optimised ANSI C code for the Rijndael cipher (now AES) @author Vincent Rijmen @author Antoon...
User Guide - Page 163

... OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; HP Officejet 4500 Third-party licenses AES rijndael-alg-fst.c @version 3.0 (December 2000) Optimised ANSI C code for the Rijndael cipher (now AES) @author Vincent Rijmen @author Antoon Bosselaers...
User Guide - Page 181

... I: Shared voice/ fax line with DSL Case C: Set up the device as you might need to connect the supplied phone cord to your home or office setting. NOTE: If your home or office setup is not described in this section, set up the device with a PBX phone system or an ISDN line Case D: Fax...
User Guide - Page 211

... icon in the taskbar. E Device management tools This section contains the following topics: • Toolbox (Windows) • Use the HP Solution Center (Windows) • HP Utility (Mac OS X) •...then click Printer Toolbox. • Right-click the HP Digital Imaging Monitor in the HP Solution Center vary depending on the devices you to configure print settings, calibrate the device, order ...

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