HP LaserJet Enterprise 500 Support Question
HP LaserJet Enterprise 500 Support Question
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Question posted by uqit on October 5th, 2012
Error 59.06.50
Good day!
I have HP LaserJet color 500 M551 dn (CF082A). When I turn it ON, at the display of printer message appears: "Error 59.06.50" - what is it? Can I solve this problem off one's own bat?
Thank you!
Current Answers
Answer #1: Posted by hzplj9 on October 10th, 2012 1:45 PM
hzplj9
Member since:
June 25th, 2012 Points: 4,873,510
Member since:
June 25th, 2012 Points: 4,873,510
Try this link to HP.
http://h20000.www2.hp.com/bizsupport/site/search/r4_0/jsp/search.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=324375&tx=HP%20LaserJet%20Enterprise%20500
Also this is a link to the codes.
From the codes you may have a faulty cartridge.
Related HP LaserJet Enterprise 500 Manual Pages
HP LaserJet Printer Family - Print Media Specification Guide - Page 21
...HP color LaserJet printers).
All inks, adhesives, and other materials that are lifting or that adhesive contamination is observed, HP recommends that you discontinue use of that box or lot-number of labels and discuss the problem... life of one year, when stored at 23° C (73° F) and 50 percent relative humidity. q If many sheets of labels are preferred for using media 15 The...
HP LaserJet Enterprise 500 Color M551 - Software Technical Reference - Page 80
..., see Paper attributes and commands on page 71. Figure 3-7 Custom Paper Size dialog box
NOTE: The HP LaserJet Enterprise 500 color M551 product supports custom paper sizes up to 14 inches in length and 8.5 inches in the product, a control-panel message appears that does not require different paper sizes.
For information about paper sizes, see Special pages on...
HP LaserJet Enterprise 500 Color M551 - Software Technical Reference - Page 101
... message appears prompting you are automatic.
To achieve the best print quality when printing on the second side of the page, the product needs to make adjustments to configure the driver settings for the second side of paper types that are , in the driver, the product automatically prints on the other HP LaserJet Enterprise 500 color M551 product...
HP LaserJet Enterprise 500 Color M551 - Software Technical Reference - Page 155
...Information And Support section of these disks. By default, no message appears. ENWW
HP Printer Utility for .PDF files), but can upload to upload and click ...HP LaserJet Enterprise 500 color M551 product. Fonts that are listed.
● Disk. On the File Upload screen, click Display response from the device to the product by using the File Upload command.
● HP LaserJet printer...
HP LaserJet Enterprise 500 Color M551 - Software Technical Reference - Page 157
...the Show Advanced Options option. At the end of the update process, the READY message appears on again to firmware upgrade file, and then click Open.
2. Commands
NOTE: ...error message on .
Print a configuration page and verify that the product is , ignore the message. If it is offline.
Figure 4-19 Commands screen
ENWW
HP Printer Utility for Mac 141 Verify that the product is turned...
HP LaserJet Enterprise 500 Color M551 - User Guide - Page 9
... Server 54 HP ePrint 54 AirPrint 54 Basic print tasks with Mac ...55 Cancel a print job with a Mac 55 ...page (duplex printing) with Mac 57 Store jobs with Mac 58 Set the color options with Mac 59 Use the Services menu with Mac 59 Solve problems with a Mac ...59
5 Connect the product with Windows 61 Printer sharing disclaimer ...62 Connect with USB ...62 CD installation ...62 Connect to a...
HP LaserJet Enterprise 500 Color M551 - User Guide - Page 10
... ...84 Load the optional 500-sheet paper and heavy media...7 Print cartridges, toner collection unit, and other supplies 97 Printer sharing disclaimer ...98 Supplies information ...98 Supplies views ...99 ...HP policy on non-HP print cartridges 101 HP anticounterfeit Web site 101 Replacement instructions ...102 Replace the print cartridge 102 Replace the toner collection unit 104 Solve problems...
HP LaserJet Enterprise 500 Color M551 - User Guide - Page 14
... 207 Calibrate the product to align colors 207 Check the print cartridges 208 Use the printer driver that best meets your printing needs 208 The product does not print or it prints slowly 210 The product does not print 210 The product prints slowly 211 Solve walk-up USB printing problems 212
xii
ENWW
HP LaserJet Enterprise 500 Color M551 - User Guide - Page 21
Model HP LaserJet Enterprise 500 color M551dn
Part number: CF082A HP LaserJet Enterprise 500 color M551xh
Features This model has the same features as HP LaserJet Enterprise 500 color M551n plus the following:
Paper handling
● Automatic two-sided printing
Connectivity
● Hardware integration pocket for installing accessories ● USB port for walk-up ...
Service Manual - Page 273
...menu options
● Troubleshooting process
● Tools for the HP LaserJet Enterprise 500 color M551, you understand the function of each mechanical assembly, the printer systems, and the basic theory of operation are contained in this chapter, you should have a basic understanding of each product component. 3 Solve problems
To use the information in the English-language service manual...
Service Manual - Page 274
... product is not responding correctly, complete the steps in the following items.
a. If a step resolves the problem, you are on or the display does not say Ready, Paused, or Sleep mode on, use the Power-on . a.
Mac OS X: Open Printer Setup Utility, and then double-click the line for the HP LaserJet Enterprise 500 color M551.
238 Chapter 3 Solve problems
ENWW
Service Manual - Page 275
.... b. Try printing the job from a different program that you are using the HP LaserJet Enterprise 500 color M551 printer driver.
9. Check the program to a computer with the program that has the product software installed. If this solution works, the problem is with a USB cable. ENWW
Solve problems checklist 239 Verify that has worked in the past.
8. Print a short document...
Service Manual - Page 290
... menu, and then press the OK button.
6. Never touch any of the engine diagnostics that help in the HP LaserJet Enterprise 500 color M551 product.
Engine diagnostics
This section provides an overview of the power supplies when the printer is turned on.
1. Only trained service personnel should open .
5. Press the Down arrow button to simulate a closed-door position...
Service Manual - Page 328
... only)
24
J21
SL2
Duplex reverse solenoid (HP LaserJet Enterprise 500 color
M551dn and HP LaserJet Enterprise 500 color M551xh only)
25
J6
M13
Pickup motor
26
J83
SL4
Cassette-pickup solenoid
27
J78
M7
Tray 2 lifter motor
28
J140 and J141
N/A
Lifter drive assembly
(DC controller)
29
J141 (DC
N/A
Automatic close assembly
controller)
292 Chapter 3 Solve problems
ENWW
Service Manual - Page 340
Figure 3-45 Configuration page
Configuration Page
1
2
3 4
HP LaserJet 500 color m551
Page 1
5 6 7 8
9
1 Printer information 2 Installed personalities and options 3 HP Web services 4 Color density 5 Calibration information 6 Memory 7 Event log 8 Security 9 Paper trays and options
304 Chapter 3 Solve problems
ENWW
Service Manual - Page 342
...
When you use the remote firmware upgrade procedure, all of the 50 most recent errors. Table 3-14 Important information on the main configuration page, under ...HP Jetdirect
In addition, separate pages print for those devices.
Look on the main configuration page, under "Device Information." Look on the main configuration page, under "Event log."
306 Chapter 3 Solve problems...
Service Manual - Page 454
... Print job internal error Recommended action Turn the product off , and then on again. If the error persists, execute the Partial Clean item in the Preboot menu.
47.WX.YZ Printer calibration error To continue, press OK
Description The device is unable to access or implement one of the image patterns files.
418 Chapter 3 Solve problems
ENWW
Service Manual - Page 487
... This message appears even though there is not damaged and moves freely. ENWW
Tools for a different paper type or size than the print job requires. Reconnect the corresponding connector: ◦ MP tray: connector (J85, J90) on the MP tray media out sensor and the connector (J107) on the
DC controller PCA. ◦ Printer...
Maintenance Manual - Page 50
... appears, replace the shuttle frame assembly.
5. Record the message and return it with defective CMX board.
50 Paper Incompletely Energized. Message List
Explanation Paper First In First Out Underflow. Firmware error on the printer. Try using a lower phasing value; Run the print job again. Cycle power. Run the print job again. Chapter 4 Troubleshooting Display Messages...
Maintenance Manual - Page 59
... return it with defective CMX board.
59 List of Messages
Message SOFTWARE ERROR* CYCLE POWER
STACK OVERFLOW*
STACK UNDERFLOW*
Table 2. Message List
Explanation Application software tried to perform an illegal printer function or damaged logic circuits were detected on the printer. If the message appears, power off the printer.
2. If the message appears, download the emulation software again...
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