HP G71-340US Support Question

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Question posted by bdlinn on April 17th, 2013

Error 0x61000016

Error 0x61000016 - I know what it means, what's the solution? At one point it said paper jam. Checked that - none Printer is less than a year old.

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Answer #1: Posted by tintinb on April 17th, 2013 6:29 PM

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tintinb

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If the error is about paper jam, there must be a problem with the printer not the computer system. To fix this issue, remove the paper jam from the printerhea that you are currently using. You can follow the instructions below on how you can do it properly.

https://support.hp.com/us-en/document/c00860153

If you have more questions, please don't hesitate to ask here at HelpOwl. Experts here are always willing to answer your questions to the best of our knowledge and expertise.

Regards,

Tintin

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