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HP Deskjet 960c Support Question

HP Deskjet 960c Support Question

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Question posted by shockleytg on June 20th, 2013

Light Print

When I print a document, the print is very light, but the low ink indicator is not lit up.

Current Answers

Answer #1: Posted by SoCalWoman on June 20th, 2013 8:57 PM
This answer was accepted by the poster of the original question.
SoCalWoman

Member since:
December 16th, 2012

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The issue is likely due to dirty ink cartridge contacts, housing and/or print nozzles. All of which should be cleaned periodically.  

You can click Here to go to the support page, which has a brief explanation and the link providing the steps to correctly perform the printer's cleaning maintanence.

Hope this helps

 

 


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HP DeskJet 990C, 980C, and 960C series - (English) Quick Reference Guide for Windows and Macintosh - Page 7

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